________ involves the fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in cost, quality, service, and speed.
A) Rightsizing
B) Reengineering
C) Employee empowerment
D) Total quality management

Question

Quizplus · Accepted Answer

Reengineering involves a complete overhaul of the existing business processes to achieve significant improvements in various areas such as cost, quality, service, and speed. It aims at eliminating non-value-added activities, simplifying the process flow, and maximizing the use of technology to increase efficiency and effectiveness. Rightsizing refers to the process of adjusting the size of the workforce to match the organization's needs, while employee empowerment involves giving more responsibilities and decision-making power to the employees. Total quality management is a continuous improvement approach to enhancing the quality of products and services through customer focus, employee involvement, and process improvement.

________ Involves the Fundamental Rethinking and Radical Redesign of Business