All of the following are OD techniques directed at changing the attitudes and behaviors of individuals EXCEPT ________.
A) counseling
B) sensitivity training
C) process consultation
D) total quality management

Question

Quizplus · Accepted Answer

Total quality management is not an OD technique directed at changing the attitudes and behaviors of individuals. TQM is a management philosophy focused on continuous improvement and based on the involvement of all employees in the organization. While it may involve training and development, the primary focus is improving processes and systems, not changing individual attitudes and behaviors. The other techniques listed, counseling, sensitivity training, and process consultation, are all specifically designed to impact individual attitudes and behaviors in the context of organizational change.

All of the Following Are OD Techniques Directed at Changing