Internal or external change agents MOST OFTEN use ________ to provide information on how a change will personally affect organizational members.
A) education and communication
B) manipulation and cooptation
C) coercion and facilitation
D) participation and negotiation

Question

Quizplus · Accepted Answer

Internal or external change agents most often use education and communication to provide information on how a change will personally affect organizational members. This allows individuals to gain a comprehensive understanding of the change, why it is needed, and how it will affect them, potentially mitigating resistance to change. Manipulation and cooptation and coercion and facilitation are not ethical approaches, and participation and negotiation may not necessarily provide the necessary information on personal impact.

Internal or External Change Agents MOST OFTEN Use ________ to Provide