Question 1

Describe the three innovative strategies for new products and technologies.

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Question 2

An OD specialist who contracts with an organization to facilitate change is called a(n) _____.

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Question 3

A step in the diagnosis stage of organizational development in which participants are made aware of problems in order to increase their willingness to change their behavior is called _____ .

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Question 4

_____ change is a change in the attitudes and behaviors of a few employees in the organization.

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Question 5

The application of behavioral science knowledge to improve an organization's health and effectiveness is known as _____ .

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Question 6

A type of OD intervention that enhances the cohesiveness of departments by helping members learn to function as a team is called _____.

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Question 7

Describe the five characteristics of creative people and organizations.

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Question 8

The second stage in Lewin's change model, _____ , occurs when individuals experiment with new behavior and learn new skills to be used in the workplace.

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Question 9

_____ symbolizes to all employees that the change is important for the organization.

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Question 10

List the five specific tactics that can be used to overcome employee resistance to change.

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Question 11

A type of OD intervention in which questionnaires on organizational climate and other factors are distributed among employees and the results reported back to them by a change agent is called _____ .

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Question 12

Explain the horizontal linkage model.

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Question 13

List the three distinct steps for achieving behavioral and attitudinal change.

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Question 14

An approach that brings together participants from all parts of the organization (and may include key outside stakeholders as well) to discuss problems or opportunities and plan for major change is called _____ .

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Question 15

A disparity between existing and desired performance levels is known as a(n) _____ .

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Question 16

What is organizational change and what are two major areas of change in organizations?

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Question 17

Name and briefly describe the four roles in championing an idea for organizational change.

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Question 18

List the four reasons why employees tend to resist change.

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Question 19

A step in the reinforcement stage of organizational development in which individuals acquire a desired new skill or attitude and are rewarded for it by the organization is referred to as _____ .

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Question 20

_____ change is a major shift in the norms, values, attitudes, and mindset of the entire organization.

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Quiz 11: Managing Change and Innovation