Question 1

The accommodating style of conflict resolution is based on a _____ degree of assertiveness and a _____ degree of cooperativeness.

Accepted Answer

The accommodating style involves low assertiveness and high cooperativeness, which means that one is willing to set aside their own interests to meet the needs of others. Therefore, the best choice is C, which represents low assertiveness and high cooperativeness.

Question 2

A(n) _____ is a unit of two or more people who interact and coordinate their work to accomplish a specific goal.

Accepted Answer

The answer of A(n) _____ is a unit of two...

Question 3

_____ pertains to the team's ability to meet the personal needs of its members.

Accepted Answer

The answer of _____ pertains to the team's ability to...

Question 4

_____ is a collaborative approach to negotiation that is based on a win-win assumption, whereby the parties want to come up with a creative solution that benefits both sides of the conflict.

Accepted Answer

Integrative negotiation involves a collaborative approach where the parties work together to find a solution that meets the interests of all parties. This approach is based on a win-win assumption that both parties can benefit from the negotiation.

Question 5

_____ refers to the tendency for the presence of others to enhance an individual's motivation and performance.

Accepted Answer

The answer of _____ refers to the tendency for the...

Question 6

CASE
Scenario - Malcolm Bagget
Malcolm Bagget has been working as a production employee for the last three years. His firm is currently undergoing a change in structure with a new management group and the production department is being restructured. Each production employee will be assigned to a small six-member production team. Malcolm is looking forward to the extensive cross training that has been promised and is looking forward to enjoying more power and discretion than he has had in the past. In addition to skill training, Malcolm is receiving management training in team building.
-Malcolm has developed strong task skills and has normally taken the role of task specialist. His task specialist behaviors will include all of the following EXCEPT:

Accepted Answer

Compromising is not typically considered a task specialist behavior. The other behaviors listed (initiating, summarizing, energizing) are commonly associated with task specialists who are focused on completing specific tasks and achieving results.

Question 7

CASE
Scenario - Malcolm Bagget
Malcolm Bagget has been working as a production employee for the last three years. His firm is currently undergoing a change in structure with a new management group and the production department is being restructured. Each production employee will be assigned to a small six-member production team. Malcolm is looking forward to the extensive cross training that has been promised and is looking forward to enjoying more power and discretion than he has had in the past. In addition to skill training, Malcolm is receiving management training in team building.
-One of Malcolm's co-workers, Danny Newcomber, is great at reducing tension by telling jokes and in other ways drawing off emotions when the group atmosphere is tense. Additionally, Danny can be counted on to energize by stimulating the team into action when the interest drops. Danny is demonstrating which of these?

Accepted Answer

The answer of CASE
Scenario - Malcolm Bagget
Malcolm Bagget has been...

Question 8

The term _____ refers to a team member who attains benefit from team membership but does not do a proportionate share of the work.

Accepted Answer

The answer of The term _____ refers to a team...

Question 9

Which of the following is NOT one of the four key strategies for achieving a win-win solution through negotiation?

Accepted Answer

Keeping the demands at the center is not one of the key strategies for achieving a win-win solution through negotiation. Instead, negotiators should focus on interests, generate many alternatives for mutual gain, insist that results be based on objective standards, and separate the people from the problem.

Question 10

A(n) _____ team is composed of employees from about the same hierarchical level but from different areas of expertise.

Accepted Answer

The answer of A(n) _____ team is composed of employees...

Question 11

The avoiding style of conflict resolution is based on a _____ degree of assertiveness and a _____ degree of cooperativeness.

Accepted Answer

The answer of The avoiding style of conflict resolution is...

Question 12

CASE
Scenario - Malcolm Bagget
Malcolm Bagget has been working as a production employee for the last three years. His firm is currently undergoing a change in structure with a new management group and the production department is being restructured. Each production employee will be assigned to a small six-member production team. Malcolm is looking forward to the extensive cross training that has been promised and is looking forward to enjoying more power and discretion than he has had in the past. In addition to skill training, Malcolm is receiving management training in team building.
-When Malcolm's team encounters the establishment of order and cohesion with the leader helping to clarify team roles and values, then his team is in the developmental stage of team development of _____.

Accepted Answer

The establishment of order and cohesion with the leader helping to clarify team roles and values is characteristic of the norming stage of team development, where the team begins to work together in a more productive and efficient manner. The forming stage is characterized by the team coming together and defining their goals and objectives, the storming stage is where conflicts arise as members establish their roles and identities within the team, the performing stage is where the team is working together effectively to accomplish their goals, and the adjourning stage is where the team is disbanding as their project or work comes to an end.

Question 13

The _____ conflict resolution style is best when maintaining harmony is important.

Accepted Answer

The accommodating style is best when maintaining harmony is important. This style involves sacrificing one's own needs and desires in order to please others and maintain relationships.

Question 14

At FEI Industries, teams of product developers coordinate their work electronically at the North American, European, and Asian sites to coincide with peak operating hours at each location. Such teams are referred to as a _____.

Accepted Answer

The teams at FEI Industries that coordinate their work electronically across multiple geographic locations are referred to as global teams. This term specifically refers to teams that operate across national borders and often face unique challenges related to language, cultural differences, and time zone differences.

Question 15

All of these behaviors are consistent with the role of a task specialist EXCEPT:

Accepted Answer

The role of a task specialist is to focus on getting the job done, often at the expense of personal relationships. Seeking information, initiation, summarizing, and energizing are all behaviors that can help achieve this goal. Compromise, on the other hand, involves finding a middle ground between competing interests, which is typically not an area of focus for a task specialist.

Question 16

A team created outside the formal organization to undertake a project of special importance or creativity is known as a(n) _____.

Accepted Answer

The answer of A team created outside the formal organization...

Question 17

All the following are conflict handling styles discussed in your text EXCEPT:

Accepted Answer

The confronting style is not typically listed as one of the main conflict handling styles. The common styles are dominating, avoiding, accommodating, and collaborating.

Question 18

A competitive and adversarial negotiation approach in which each party strives to get as much as it can, usually at the expense of the other party, is called:

Accepted Answer

The description given in the question matches the characteristics of distributive negotiation, which is also known as a win-lose or zero-sum negotiation approach. In this type of negotiation, the parties perceive the situation as a fixed pie, and each tries to get the most significant share of the pie, leading to a distributive outcome. The other options are not suitable as:

A) BATNA refers to Best Alternative to a Negotiated Agreement, which is a non-negotiable position adopted by a party if negotiation fails.
B) Bargaining zone refers to the range of possible outcomes that are acceptable to both parties in a negotiation.
C) Mediation is a negotiation process in which a third neutral party helps the parties reach a mutually acceptable solution.
D) Integrative negotiation is a problem-solving approach in which the parties work together to create value and expand the pie.

Question 19

A(n) _____ is a team member who attains benefits from team membership but does not actively participate in and contribute to the team's work.

Accepted Answer

The answer of A(n) _____ is a team member who...

Question 20

The collaborating style of conflict resolution is based on a _____ degree of assertiveness and a _____ degree of cooperativeness.

Accepted Answer

The collaborating style involves a high degree of assertiveness and a high degree of cooperativeness. This style focuses on finding a solution that satisfies everyone's interests and needs, which requires both assertiveness to express one's own needs and cooperativeness to listen to and understand the needs of others.

Quiz 18: Leading Teams

The accommodating style of conflict resolution is based on a _ degree of assertiveness and a _ degree of cooperativeness.