Question 1

A fund providing resources from which individuals and groups draw to develop new ideas, products, or businesses is referred to as a(n)
A) personal fund.
B) development fund.
C) new-venture fund.
D) change fund.
E) mutual fund.

Accepted Answer

A fund providing resources for individuals and groups to develop new ideas or businesses is known as a new-venture fund. This type of fund is specifically meant to encourage and support the development of innovative new ventures.

Question 2

__________ change is based on organizational efforts to improve basic work and organizational processes in different areas of the business.
A) Transformational
B) Unplanned
C) Government-forced
D) Incremental
E) SWOT

Accepted Answer

Incremental change focuses on improving basic work and organizational processes in specific areas of the business through continuous and gradual improvements. It is a more manageable and practical approach than a complete overhaul of the organization, which is what transformational change involves. Unplanned change occurs unexpectedly and without formal planning, while government-forced change is imposed by external regulatory bodies. SWOT analysis is a tool used in the planning process and does not relate to specific types of organizational change.

Question 3

Which of the following is NOT a type of current problem that organizational development can help address?
A) Mergers
B) Acquisitions
C) Diversification
D) Organizational decline
E) Conflict management

Accepted Answer

Organizational development can help address mergers, acquisitions, diversification, organizational decline, and conflict management.

Question 4

Organizational development can help managers address problems such as merger/acquisitions, conflict management, and __________.
A) cultural changes
B) force field analysis
C) organizational productivity
D) organizational decline/revitalization
E) none of these

Accepted Answer

The answer of Organizational development can help managers address problems...

Question 5

Stephanie, as a vice-president of marketing, is far removed from the research and development department. However, she keeps a close eye on what is happening in R & D and tries to support good ideas whenever she can by removing unnecessary organizational obstacles. Stephanie is a good example of
A) an inventor.
B) a sponsor.
C) a critic.
D) an idea champion.
E) none of these.

Accepted Answer

Stephanie is a sponsor because she supports and facilitates the development of good ideas by removing obstacles, even though she is not directly involved in the creation of those ideas.

Question 6

The role of the __________ is to prevent people in other roles from adopting a bad idea.
A) critic
B) inventor
C) sponsor
D) ombudsman
E) obstructionist

Accepted Answer

The role of the critic is to evaluate and scrutinize ideas and proposals to ensure they are well-conceived and appropriate. They may point out flaws or issues with an idea, preventing people in other roles from adopting a bad idea. The other options (inventor, sponsor, ombudsman, obstructionist) do not necessarily involve evaluating and preventing bad ideas from being adopted by others.

Question 7

Samantha has average technical skills but her real strengths lay in visualizing the benefits of other's ideas and in finding financial and political support for these ideas. Samantha is an excellent example of
A) a critic.
B) a sponsor.
C) an idea champion.
D) an inventor.
E) a bureaucrat.

Accepted Answer

An idea champion is someone who actively promotes and supports new ideas, often by visualizing their benefits and securing the necessary financial and political backing to implement them. Samantha's skills align with this role.

Question 8

__________ refers to a change in the attitudes and behaviors of a few employees in the organization.
A) Organization change
B) Organization development
C) People change
D) Culture change
E) Artifact change

Accepted Answer

People change refers to a change in the attitudes and behaviors of a few employees in the organization. This type of change is focused on individuals rather than the entire organization. It may involve training, coaching, or mentorship to help individuals improve their skills or work more effectively within the organization.

Question 9

Vivek is one of several middle managers sent to a training course on leadership skills. Through this effort, the organization is attempting:
A) Organization change
B) Organization development
C) People change
D) Culture change
E) Artifact change

Accepted Answer

The answer of Vivek is one of several middle managers...

Question 10

The __________ is a unit separate from the rest of the organization responsible for the development of a major innovation.
A) new product group
B) matrix group
C) new-venture team
D) vertical group
E) change team

Accepted Answer

A new-venture team is a separate unit within an organization that is responsible for developing a major innovation. This team is typically given autonomy and resources to focus on the innovation without being encumbered by the rest of the organization's processes and procedures.

Question 11

Which variation of new venture teams is described as a small separate, informal, highly autonomous, and often selective group that focuses on breakthrough ideas for the business?
A) An idea champion
B) A sponsor
C) A new-venture team
D) A skunkwork
E) An inventor

Accepted Answer

The variation of new venture teams described in the question is a skunkwork. Skunkworks are small, independent teams within a larger organization that are tasked with developing new ideas or projects with a high degree of autonomy and minimal bureaucracy. They focus on breakthrough ideas for the business and operate in a separate, informal, and often selective manner.

Question 12

__________ refers to a major shift in the norms, values, attitudes, and mindset of the entire organization.
A) Organization change
B) Organization development
C) People change
D) Culture change
E) Artifact change

Accepted Answer

Culture change refers to a significant change in the beliefs, behaviors, values, and mindset of the entire organization. It is a comprehensive transformation that impacts the organization's strategy, structure, processes, and people. Culture change involves altering the fundamental assumptions, attitudes, and patterns of behavior that shape the organization's culture. It requires a sustained effort to communicate the new values, behaviors, and attitudes to the entire organization and aligning the systems and processes with the new culture.

Question 13

__________ is the stage of organization development in which participants are made aware of problems in order to increase their willingness to change their behavior.
A) refreezing
B) restating
C) unfreezing
D) changing
E) jumping

Accepted Answer

Unfreezing is the stage in which participants are made aware of problems and obstacles that need to be overcome in order to increase their willingness to change their behavior. This stage is important to establish a sense of urgency and motivation for change.

Question 14

__________ is(are) important role(s) to be played during the process of organizational change.
A) The idea champion
B) The critic
C) The sponsor
D) Inventor
E) all of these

Accepted Answer

All of these roles are important during the process of organizational change. The idea champion is necessary to initiate and promote the change, the critic helps identify potential flaws and risks in the change, the sponsor provides resources and support for the change, and the inventor creates innovative solutions for the change. All of these roles are necessary for successful organizational change.

Question 15

__________ is a type of OD intervention in which questionnaires on organizational climate and other factors are distributed among employees and the results reported back to them by a change agent.
A) Team building activities
B) Survey feedback activities
C) Intergroup activities
D) Process-consolidation activities
E) Symbiotic leadership activities

Accepted Answer

Survey feedback activities involve distributing questionnaires to employees to gather information on organizational climate and other factors. The results are then reported back to the employees by a change agent, allowing them to identify areas that require improvement and to develop strategies for change. This type of intervention is commonly used in OD to diagnose organizational problems and promote change.

Question 16

__________ is the intervention stage of organization development in which individuals experiment with new workplace behavior.
A) refreezing
B) restating
C) unfreezing
D) changing
E) jumping

Accepted Answer

The intervention stage of organization development in which individuals experiment with new workplace behavior is called changing. This stage is where individuals are introduced to new methods, techniques, and tools that they will need to use in the future to achieve their goals in the organization. In this stage, employees may be encouraged to take part in training sessions or workshops to learn these new methods and techniques. Once they have learned the new methods, they will then experiment with these methods in the workplace.

Question 17

There are many organizational development activities, which are effective in solving many different problems. __________ enhances the cohesiveness and success of organizational groups.
A) Team building
B) Survey feedback
C) Intergroup activities
D) Process-Consultation activities
E) Symbolic management

Accepted Answer

Team building activities bring individuals within a team closer together, building trust and improving communication. This leads to a more cohesive team that is better equipped to work together and achieve success.

Question 18

Robert has tremendous technical skills and frequently comes up with valuable ideas. However, he has little idea how to promote it within the organization. Robert is a good example of
A) an inventor.
B) an idea champion.
C) a sponsor.
D) a critic.
E) an in-transition employee.

Accepted Answer

Robert is an inventor because he has technical skills and generates valuable ideas, but lacks the ability to promote them, which is characteristic of inventors rather than idea champions or other roles.

Question 19

Which of the following describes a person who is passionately committed to a new product of idea despite rejection by others?
A) An idea champion
B) A sponsor
C) A new-venture team
D) A skunkwork
E) An investor

Accepted Answer

An idea champion is someone who is fiercely committed to an idea or product, despite resistance or rejection from others. Idea champions are often the driving force behind innovation within a company or industry, and can help ensure the long-term success of new ventures.

Question 20

__________ is defined by the text as the application of behavioral science knowledge to improve an organization's health and effectiveness through its ability to cope with environmental changes, improve internal relationships, and increase problem-solving capabilities.
A) Conflict management
B) Organizational revitalization
C) Organizational development
D) Organizational linkage
E) Horizontal linkage

Accepted Answer

The definition provided in the text clearly matches with the concept of Organizational Development (OD). It refers to the process of applying knowledge and techniques from various behavioral sciences to improve the effectiveness and health of an organization by enhancing its ability to cope with changes, develop internal relationships, and increase problem-solving skills. Therefore, option C is the correct choice.

Quiz 11: Managing Change and Innovation

A fund providing resources from which individuals and groups draw to develop new ideas, products, or businesses is referred to as a(n)

__________ change is based on organizational efforts to improve basic work and organizational processes in different areas of the business.

Which of the following is NOT a type of current problem that organizational development can help address?

Organizational development can help managers address problems such as merger/acquisitions, conflict management, and __________.

Stephanie, as a vice-president of marketing, is far removed from the research and development department. However, she keeps a close eye on what is happening in R & D and tries to support good ideas whenever she can by removing unnecessary organizational obstacles. Stephanie is a good example of

The role of the __________ is to prevent people in other roles from adopting a bad idea.

Samantha has average technical skills but her real strengths lay in visualizing the benefits of other's ideas and in finding financial and political support for these ideas. Samantha is an excellent example of

__________ refers to a change in the attitudes and behaviors of a few employees in the organization.

Vivek is one of several middle managers sent to a training course on leadership skills. Through this effort, the organization is attempting:

The __________ is a unit separate from the rest of the organization responsible for the development of a major innovation.

Which variation of new venture teams is described as a small separate, informal, highly autonomous, and often selective group that focuses on breakthrough ideas for the business?

__________ refers to a major shift in the norms, values, attitudes, and mindset of the entire organization.

__________ is the stage of organization development in which participants are made aware of problems in order to increase their willingness to change their behavior.

__________ is(are) important role(s) to be played during the process of organizational change.

__________ is a type of OD intervention in which questionnaires on organizational climate and other factors are distributed among employees and the results reported back to them by a change agent.

__________ is the intervention stage of organization development in which individuals experiment with new workplace behavior.

There are many organizational development activities, which are effective in solving many different problems. __________ enhances the cohesiveness and success of organizational groups.

Robert has tremendous technical skills and frequently comes up with valuable ideas. However, he has little idea how to promote it within the organization. Robert is a good example of

Which of the following describes a person who is passionately committed to a new product of idea despite rejection by others?

__________ is defined by the text as the application of behavioral science knowledge to improve an organization's health and effectiveness through its ability to cope with environmental changes, improve internal relationships, and increase problem-solving capabilities.