Question 1

A company has built a new manufacturing plant to increase production. This scenario illustrates which step in the Lewin model of organization change?

Accepted Answer

This scenario illustrates the second step of the Lewin model of organization change, which is the implementation of the change itself.

Question 2

Reactive changes:

Accepted Answer

Reactive change is a piecemeal response to circumstances as they develop. Because reactive change may be hurried, the potential for poorly conceived and executed change is increased. Planned change is almost always preferable to reactive change.

Question 3

Modifying the benefits system on a yearly basis to maintain employee satisfaction is most likely to be a _____ change.

Accepted Answer

Planned change is designed and implemented in an orderly and timely fashion in anticipation of future events.

Question 4

_____ is an example of an external force that affects an organization.

Accepted Answer

Several external factors affect an organization. In the political area, new laws, court decisions, and regulations affect organizations.

Question 5

The first step of the change process involves:

Accepted Answer

The order of steps in the change process is: recognition of the need for change, establishment of goals for the change, diagnosis of the relevant variables, selection of the appropriate change technique, planning for implementation of the change, the actual implementation, and evaluation and follow-up.

Question 6

Consumer tastes and preferences are _____ forces that influence an organization's product line.

Accepted Answer

External forces for change come from the organization's general and task environments. Because customers determine what products can be sold at what prices, organizations must be concerned with consumer tastes and preferences.

Question 7

Unions negotiating for higher wages is an example of a(n) _____ force for change.

Accepted Answer

External forces for change come from an organization's general and task environments. Unions can force change when they have the clout to negotiate for higher wages or if they go on strike.

Question 8

Which stage of the Lewin model of organization change involves managers letting people who will be affected by an impending change know the reasons for the change?

Accepted Answer

According to the Lewin model, the first step in the change process is unfreezing-individuals who will be affected by the impending change must be led to recognize why the change is necessary.

Question 9

ProDairy Inc. reduced the prices of its products to combat competitors that were selling dairy products at lower prices. This scenario illustrates a force for change present in the _____ of an organization.

Accepted Answer

External forces for change come from the organization's general and task environments. Competitors influence an organization through their price structures and product lines.

Question 10

_____ is a piecemeal response to circumstances as they develop.

Accepted Answer

Reactive change is a piecemeal response to circumstances as they develop.

Question 11

_____ is the last step in the change process.

Accepted Answer

Evaluation and follow-up is the last step in the change process.

Question 12

Beta LLC has decided to change its hiring criteria so that more people with technical expertise can join the company. Which step of the change process is illustrated in the scenario?

Accepted Answer

In the change process, after the goals are set, the next step is to select a change technique that will accomplish the intended goals. If turnover is caused by low pay, a new reward system may be needed.

Question 13

According to the Lewin model of organization change process, refreezing involves _____.

Accepted Answer

According to the Lewin model of organization change process, the third step is refreezing, which involves reinforcing and supporting the change so that it becomes a part of the system.

Question 14

Substantive modification to some part of an organization is known as _____.

Accepted Answer

Organization change is any substantive modification to some part of the organization.

Question 15

A company has set an objective to increase its product sales by 50 percent in the next two years. Identify the step of the organization change process of the company.

Accepted Answer

The second step in the change process is to establish goals. Managers must set goals for the change: to increase market share, to enter new markets, to restore employee morale, to settle a strike, and to identify investment opportunities-all might be goals for change.

Question 16

Which of the following forces for change is present in the task environment of an organization?

Accepted Answer

External forces for change come from the organization's general and task environments. Because of its proximity to the organization, the task environment is an even more powerful force for change. Suppliers affect organizations by raising or lowering prices or changing product lines.

Question 17

An example of a force for change in the task environment of an organization is _____.

Accepted Answer

Because of its proximity to the organization, the task environment is an even more powerful force for change. Competitors influence an organization through their price structures and product lines.

Question 18

Alpha Motors Inc. was affected by the recession in 2008. The company had to make extensive changes to its organizational structure and design. This scenario illustrates how _____ forces affect organizations.

Accepted Answer

External forces for change come from the organization's general and task environments.

Question 19

The top executives at Delta Inc. have decided to reorganize the corporation from product divisions into geographic sectors. This is a(n) _____ force for change.

Accepted Answer

A variety of forces inside the organization may cause change. If top management revises the organization's strategy, organization change is likely to result.

Question 20

_____ is change that is designed and implemented in an orderly and timely fashion in anticipation of future events.

Accepted Answer