Question 1

According to Maslow's hierarchy, when a satisfaction of security needs is achieved an individual is typically concerned with a need for _____.
A) self-actualization
B) recognition
C) physiology
D) belongingness
E) positive self-image

Accepted Answer

According to Maslow's hierarchy, when a satisfaction of security needs is achieved an individual is typically concerned with a need for belongingness.

Question 2

According to Maslow's hierarchy of needs, once an individual has satisfied his physiological needs, he turns his focus towards _____ needs.
A) survival needs
B) esteem
C) belongingness
D) security
E) self-actualization

Accepted Answer

According to Maslow's hierarchy of needs, after physiological needs people tend to focus on security needs.

Question 3

Which of the following factors would be included in Maslow's physiological needs category?
A) Air
B) Job stability
C) Safety
D) Recognition
E) Self-image

Accepted Answer

Physiological needs-things such as food, sex, and air represent basic issues of survival and biological function.

Question 4

When a manager tries to encourage social interaction among his subordinates, he is trying to address their need for _____.
A) belongingness
B) esteem
C) security
D) physiological
E) self-actualization

Accepted Answer

A manager can help satisfy these needs by allowing social interaction and by making employees feel like part of a team or work group.

Question 5

Organizations provide adequate wages, comfortable temperatures, restrooms, ventilation, etc. as a means to address the _____ needs of its employees.
A) esteem
B) belongingness
C) self-actualization
D) security
E) physiological

Accepted Answer

In organizations, survival needs are generally satisfied by adequate wages and the work environment itself, which provides restrooms, adequate lighting, comfortable temperatures, and ventilation.

Question 6

_____ needs in Maslow's hierarchy involve realizing one's potential for continued growth and individual development.
A) Esteem
B) Social
C) Self-actualization
D) Security
E) Physiological

Accepted Answer

Self-actualization needs involve realizing one's potential for continued growth and individual development.

Question 7

Brenda, a senior engineer at Machineworks Inc., sets herself difficult goals and assumes personal responsibility for the performance of her subordinates. Brenda most likely has a high need for _____.
A) achievement
B) affiliation
C) esteem
D) security
E) potential

Accepted Answer

Brenda's desire to set difficult goals and assume personal responsibility shows that she has a high need for achievement.

Question 8

According to Maslow's hierarchy, the need to have a safe physical and emotional environment is a(n) _____ need.
A) esteem
B) physiological
C) psychological
D) security
E) social

Accepted Answer

Security needs are the need for a secure physical and emotional environment.

Question 9

In expectancy theory, raises, promotions, stress and resentment are all _____ of an individual's behaviors.
A) factors
B) motivations
C) reinforcements
D) outcomes
E) valences

Accepted Answer

Expectancy theory recognizes that an individual's behavior results in a variety of outcomes. A high performer, for example, may get bigger pay raises, faster promotions, and more praise from the boss. On the other hand, she may also be subject to more stress and incur resentment from coworkers.

Question 10

Which of the following perspectives on motivation concerns "what" motivates people rather than "how" they are motivated?
A) Reinforcement
B) Process
C) Content
D) Equity
E) Expectancy

Accepted Answer

Content perspectives address the question "What factors in the workplace motivate people?"

Question 11

Under which of the following circumstances will an employee feel a need deficiency?
A) When she feels that her tasks are challenging
B) When she receives recognition for a job well done
C) When she feels she is underpaid
D) When she is motivated to perform a job
E) When she attains self-actualization

Accepted Answer

An employee would feel a need deficiency when she feels that she is underpaid.

Question 12

Neal works for the state of Vermont. He perceives that his union will protect him from getting fired, but the only way he will get promoted is if the person above him retires or dies. He has
A) low effort-to-performance expectancy, and low performance-to-outcome expectancy.
B) low effort-to-performance expectancy, and high performance-to-outcome expectancy.
C) high effort-to-performance expectancy, and low performance-to-outcome expectancy.
D) high effort-to-performance expectancy, and high performance-to-outcome expectancy.
E) zero valence.

Accepted Answer

Neil has a low expectancy as his perceptions portray that his beliefs are neither based on effort nor on performance.

Question 13

_____, used to determine individual performance, can be challenging for a manager to impart in an employee.
A) Ability
B) Motivation
C) Work environment
D) Skills
E) Needs

Accepted Answer

If an employee lacks in motivation, the task for a manager is challenging as individual behavior is a complex phenomenon.

Question 14

Martha is given a new cabin and a new job title as recognition for her accomplishment over her years of service to the organization. She is satisfied with the recognition and respect from her colleagues. This portrays that the organization is addressing her _____ needs.
A) esteem
B) psychological
C) security
D) physiology
E) self-actualization

Accepted Answer

The new job title and recognition address her esteem needs, such as the need for recognition and respect from others.

Question 15

Amelia believes that if she tries hard to eliminate distractions and concentrate on her work, she will learn to do her job more efficiently. Amelia has:
A) low effort-to-performance expectancy.
B) moderate performance-to-outcome expectancy.
C) low performance-to-outcome expectancy.
D) high effort-to-performance expectancy.
E) moderate effort-to-performance expectancy.

Accepted Answer

Amelia believes that effort will directly lead to high performance, so she has a high effort-to-performance expectancy.

Question 16

Madeline works at a local retail store. She feels that she is being underpaid in spite of her job performance. She motivates herself to improve her performance to get the due recognition she deserves. Madeline's motivation is due to a _____.
A) need deficiency
B) negative reinforcement
C) low performance-to-outcome expectancy
D) dissatisfaction of physiological needs
E) need for belongingness

Accepted Answer

Madeline's motivational process begins with a need deficiency, which is the need for better pay.

Question 17

A construction worker injured on the job is on convalescent time-off for five weeks. She has a desire to get back to work and achieve her goals more effectively than she has done in the past. This portrays her need for _____.
A) esteem
B) power
C) affiliation
D) security
E) achievement

Accepted Answer

Her desire to accomplish a goal more effectively than in the past shows that she has a need for achievement.

Question 18

_____ is defined as the set of forces that cause people to behave in certain ways.
A) Motivation
B) Management
C) Attribution
D) Personality
E) Contribution

Accepted Answer

Motivation is the set of forces that cause people to behave in certain ways.

Question 19

According to Maslow's hierarchy, _____ needs include the need that people have for respect and recognition.
A) achievement
B) security
C) self-actualization
D) belongingness
E) esteem

Accepted Answer

Esteem needs actually comprise two different sets of needs: the need for a positive self-image and self-respect and the need for recognition and respect from others.

Question 20

According to the motivation framework, after a worker notices an unfilled need, the next step is:
A) choosing a behavior that satisfies the need.
B) determining future needs.
C) searching for ways to satisfy the need.
D) evaluating need satisfaction.
E) identifying a need deficiency.

Accepted Answer

According to the motivation framework, a worker who is faced with an unfulfilled need will look for ways to satisfy that need.

Quiz 10: Managing Employee Motivation and Performance

According to Maslow's hierarchy, when a satisfaction of security needs is achieved an individual is typically concerned with a need for _____.

According to Maslow's hierarchy of needs, once an individual has satisfied his physiological needs, he turns his focus towards _____ needs.

Which of the following factors would be included in Maslow's physiological needs category?

When a manager tries to encourage social interaction among his subordinates, he is trying to address their need for _____.

Organizations provide adequate wages, comfortable temperatures, restrooms, ventilation, etc. as a means to address the _____ needs of its employees.

_____ needs in Maslow's hierarchy involve realizing one's potential for continued growth and individual development.

Brenda, a senior engineer at Machineworks Inc., sets herself difficult goals and assumes personal responsibility for the performance of her subordinates. Brenda most likely has a high need for _____.

According to Maslow's hierarchy, the need to have a safe physical and emotional environment is a(n) _____ need.

In expectancy theory, raises, promotions, stress and resentment are all _____ of an individual's behaviors.

Which of the following perspectives on motivation concerns "what" motivates people rather than "how" they are motivated?

Under which of the following circumstances will an employee feel a need deficiency?

Neal works for the state of Vermont. He perceives that his union will protect him from getting fired, but the only way he will get promoted is if the person above him retires or dies. He has

_____, used to determine individual performance, can be challenging for a manager to impart in an employee.

Martha is given a new cabin and a new job title as recognition for her accomplishment over her years of service to the organization. She is satisfied with the recognition and respect from her colleagues. This portrays that the organization is addressing her _____ needs.

Amelia believes that if she tries hard to eliminate distractions and concentrate on her work, she will learn to do her job more efficiently. Amelia has:

Madeline works at a local retail store. She feels that she is being underpaid in spite of her job performance. She motivates herself to improve her performance to get the due recognition she deserves. Madeline's motivation is due to a _____.

A construction worker injured on the job is on convalescent time-off for five weeks. She has a desire to get back to work and achieve her goals more effectively than she has done in the past. This portrays her need for _____.

_____ is defined as the set of forces that cause people to behave in certain ways.

According to Maslow's hierarchy, _____ needs include the need that people have for respect and recognition.

According to the motivation framework, after a worker notices an unfilled need, the next step is: