Martin is trying to adopt more automated equipment in his soda bottling facility, and workers are resisting the change. When Martin decides to hold a meeting to explain to workers how the change will be beneficial to them, he is using _____ as a means of overcoming resistance to change.
A) entropy
B) micromanagement
C) deskilling
D) education
E) specialization

Question

Quizplus · Accepted Answer

Educating employees about the need for and the expected results of an impending change should reduce their resistance. If open communication is established and maintained during the change process, uncertainty can be minimized.

Martin Is Trying to Adopt More Automated Equipment in His