In most change situations, there are factors that make the change process more difficult and others that seem to ease the process. The process by which a manager identifies these factors and then tries to tip the balance so that the factors facilitating the change outweigh those hindering the change is called _____.
A) facilitation
B) implementation
C) force-field analysis
D) participative development
E) education

Question

Quizplus · Accepted Answer

In almost any change situation, forces are acting for and against the change. To facilitate the change, managers start by listing each set of forces and then trying to tip the balance so that the forces facilitating the change outweigh those hindering the change. This is called force-field analysis.

In Most Change Situations, There Are Factors That Make the Change