Which of the following statements is true of customer-oriented personnel?
A)They come from a culture that supports its people.
B)They focus on building short-term relationships with customers.
C)They tend to be inward looking and internally focused.
D)They sell what the firm makes and not what the market wants.

Question

Quizplus · Accepted Answer

Customer-oriented personnel come from a culture that is supportive of its people. They prioritize the needs of the customer over the goals of the company and work towards building long-term relationships with them. These personnel are empathetic, proactive, and committed to understanding the customer's needs and preferences in order to provide relevant solutions.

Which of the Following Statements Is True of Customer-Oriented Personnel