"I can understand why you feel that way regarding the difficulty of using this type of software. We have had a number of customers in the past who felt the same way. However, we have found that by conducting intensive employee training during installation and using the self-help functions built into the program, these concerns were never an issue." Which approach for handling objections does this statement illustrate?
A) translation or boomerang
B) third-party reinforcement
C) indirect denial
D) compensation

Question

Quizplus · Accepted Answer

The statement uses third-party reinforcement by referencing past customers who had similar concerns and how they were addressed successfully.

"I Can Understand Why You Feel That Way Regarding the Difficulty