Question 1

Consulting has two distinct elements. The first is soliciting information and the second is an invitation to be involved in decision making.

Accepted Answer

Consulting involves both gathering information from clients or stakeholders to understand their needs and also inviting their participation in making decisions based on that information.

Question 2

While personal time management skills are important, they are not one of the three subelements of planning and organizing personnel.

Accepted Answer

The answer of While personal time management skills are important,...

Question 3

The primary responsibility for performance improvement lies with the supervisor, whose job it is to provide intermittent on-the-job training and suggestions.

Accepted Answer

Performance improvement is a shared responsibility between the employee, supervisor, and organization. While supervisors play a key role in providing guidance and training, employees are responsible for actively engaging in their own development, and the organization must create an environment that supports continuous improvement and provides necessary resources.

Question 4

Mentors act as performance or behavior models and provide advice on the culture of the organization and profession.

Accepted Answer

Mentors often serve as role models, guiding mentees on professional behavior, performance expectations, and the cultural norms of the organization or profession, offering advice and insights to help them navigate and succeed.

Question 5

Recognition involves tangible incentives such as promotions, increases in pay, increased discretion, superior work assignments, and perquisites.

Accepted Answer

Recognition typically refers to non-tangible incentives such as praise, awards, or public acknowledgment, rather than tangible incentives like promotions or pay increases which are considered rewards.

Question 6

Maslow's motivation theory sets out the stimulus-response chain that must work effectively for high performance to occur through positive incentives.

Accepted Answer

Maslow's motivation theory, known as the Hierarchy of Needs, does not focus on a stimulus-response chain with positive incentives but rather outlines a progression of human needs from physiological to self-actualization, suggesting that higher-level needs become motivational as the lower-level needs are satisfied.

Question 7

Teams also have many potential liabilities, including lopsided representation, coordination problems, divided loyalty and role stress or confusion, time consumption, lack of commitment, and challenges in implementation.

Accepted Answer

Teams can face various challenges such as uneven representation of interests (lopsided representation), difficulties in coordinating efforts (coordination problems), issues with members having divided loyalties, confusion or stress related to roles (role stress or confusion), the significant amount of time required for team activities (time consumption), varying levels of commitment among members (lack of commitment), and obstacles in putting plans into action (challenges in implementation). These potential liabilities can hinder a team's effectiveness and productivity.

Question 8

In personality-based conflict, facilitators often share concerns about the conflict and the well-being of the protagonists.

Accepted Answer

Facilitators in personality-based conflicts often focus on the concerns and well-being of the individuals involved to understand the underlying issues and work towards a resolution.

Question 9

In problem-based conflict, facilitators often build on positive perceptions while exploring negative perceptions.

Accepted Answer

The answer of In problem-based conflict, facilitators often build on...

Question 10

The competency of managing personnel change is born of the reality that people must want to change and be assisted through what is often an uncomfortable or even painful process.

Accepted Answer

Managing personnel change effectively requires understanding that people naturally resist change and need motivation and support to navigate through the transition, making it a critical competency for leaders and managers.

Question 11

The Vroom and Yetton (1973) decision making model relates to the competency of consulting. Briefly describe the model and the aspects that involve consultation.

Accepted Answer

The answer of The Vroom and Yetton (1973) decision making...

Question 12

The competency of motivation involves knowledge of motivation theories. Maslow's hierarchy of needs and Vroom's expectancy theory are used to illustrate the elements of motivation. Explain the difference between the two theories.

Accepted Answer

The answer of The competency of motivation involves knowledge of...

Question 13

Although they share many characteristics, groups and teams are not the same. Explain the difference between work groups and teams.

Accepted Answer

The answer of Although they share many characteristics, groups and...

Question 14

Conflict can have either positive or negative consequences for organizations depending on how much exists and how it is handled. Describe some of the positive aspects of conflict.

Accepted Answer

The answer of Conflict can have either positive or negative...

Question 15

Describe the difference between the competency of managing personnel change and the competency of planning and organizing personnel.

Accepted Answer

The answer of Describe the difference between the competency of...

Quiz 13: People-Oriented Behaviors