This refers to the systems used to assist the organisation in delivering the service. ____.
A) place
B) process
C) people
D) promotion
Correct Answer:
Verified
Q6: Communications sent to invite customers to respond
Q7: The _framework was extensively used to support
Q8: A _is an item that is built
Q9: It refers referring to the channel by
Q10: An essential ingredient to any service provision
Q12: _is the element of the service mix
Q13: E-marketing and online marketing is an example
Q14: _could be regarded as the "ultimate" Direct
Q15: Three approaches in Direct marketing are- Stand-alone,
Q16: The following are the decision variables in
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