The Ritz-Carlton creates a sustainable source of difference, by providing all employees the "golden rule" allowing them to spend up to US$2000, per incident, to solve a customer service issue. The Ritz-Carlton have used a strong ____________ to create a unique market position.
A) service culture
B) pricing strategy
C) professional strategy
D) consumer strategy
Correct Answer:
Verified
Q25: Which of the following could potentially reduce
Q26: Which of the following statements is incorrect?
A)
Q27: Attempts to smooth service demand would include
Q28: Boarding your Emirates flight to London, you
Q29: Accountants, lawyers, architects and investment advisers manage
Q31: A potential airline customer can evaluate the
Q32: Services high in credence qualities include:
A) furniture
Q33: In line with the five common dimensions
Q34: Because services are typically _ and frequently
Q35: Consumer's rating their likelihood to recommend a
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