Suppose you are chatting with a friend who works at a bank. Your friend tells you that, at her bank, during the course of a year, an average employee will spend three months as a teller, three months as a customer service representative, three months as a loan processor, and three months as a clerical worker. You immediately recognize that your friend's bank practices
A) job refinement.
B) job rotation.
C) job advancement.
D) job enrichment.
E) job enlargement.

Question

Quizplus · Accepted Answer

Job rotation is a human resource management strategy where employees rotate between different jobs to gain experience and skills in various areas of an organization. In the scenario described, the practice of having employees work in different roles such as teller, customer service representative, loan processor, and clerical worker over the course of a year is a classic example of job rotation. This approach helps employees develop a broader understanding of the bank's operations and enhances their skill set.

Suppose You Are Chatting with a Friend Who Works at a Bank