Question 1

Disney's FastPass program is an example of the application of:

Accepted Answer

Quantitative techniques involve the use of mathematical and statistical methods to analyze data and make decisions. Disney's FastPass program uses quantitative techniques to optimize the allocation of FastPass reservations and minimize wait times for guests.

Question 2

__________ emphasizes the importance of understanding human behaviors, needs, and attitudes in the workplace, as well as social interactions and group processes.

Accepted Answer

The humanistic perspective emphasizes the importance of individual needs, attitudes, and behaviors in the workplace, as well as the impact of social interactions and group processes. This perspective highlights the significance of personal relationships and employee motivation in achieving organizational goals.

Question 3

Which of the following is not an assumption of Theory Y?

Accepted Answer

Theory Y assumes that the capacity to exercise imagination, ingenuity, and creativity is widely distributed in the population, whereas option B states that it is narrowly distributed, which contradicts this assumption.

Question 4

Within his role as a financial accountant, Roger uses the capital asset pricing model and other mathematical tools to help clients keep track of their finances. Which subfield of the classical perspective does Roger apply most at his work?

Accepted Answer

Roger's use of mathematical tools like the capital asset pricing model indicates that he applies the quantitative perspective in his work as a financial accountant.

Question 5

Management science emerged after World War II to treat problems associated with:

Accepted Answer

Management science emerged after World War II primarily to address complex problems associated with modern global warfare, such as logistics, resource allocation, and strategic planning.

Question 6

Georgia, an airline CEO, often looks for patterns of movement within the airline industry, focusing on the qualities of rhythm, flow, direction, shape, and networks of relationships. This type of activity, referred to as __________ thinking, allows Georgia to see the structures that underlie complex situations within the industry and company.

Accepted Answer

Georgia is looking for patterns and structures within the airline industry, which aligns with systems thinking. Systems thinking is a holistic approach that considers the relationships and interactions between different components of a system, rather than focusing on isolated parts. The other options do not specifically focus on identifying patterns and structures within a system.

Question 7

By using the personal data that you put on your page, Facebook tracks and monitors your online behavior and then searches through all that data to identify and suggest potential "friends." This is an example of:

Accepted Answer

Facebook is using big data analytics to track and analyze user behavior in order to suggest potential friends.

Question 8

In order to determine how to deal with a problem employee, Sharon evaluated the employee, the problem, and the context in which the problem occurred. She is applying which of the following perspectives?

Accepted Answer

The contingency view emphasizes that there is no one-size-fits-all approach to managing employees and that the most effective management strategy depends on the unique situation. Sharon's evaluation of the employee, problem, and context reflects a contingency perspective.

Question 9

A consultant who recommends the effectiveness of sensitivity training to every organization he serves is violating the basics of:

Accepted Answer

The contingency view suggests that there is no one-size-fits-all solution to problems in organizations and that different situations require different responses. In this case, the consultant is advocating for one solution (sensitivity training) for all organizations, ignoring the unique needs and circumstances of each organization. Therefore, the consultant's approach violates the basics of the contingency view.

Question 10

Henri Fayol and Charles Clinton Spaulding were significant contributors to:

Accepted Answer

Henri Fayol and Charles Clinton Spaulding were both proponents of the administrative principles approach, which focused on the organization and management of entire organizations. Fayol is known for developing the 14 principles of management, while Spaulding was a prominent African-American business leader who applied administrative principles to his work in the insurance industry.

Question 11

Which of the following refers to financial managers and others who base their decisions on complex quantitative analysis, under the assumption that using advanced mathematics and sophisticated computer technology can accurately predict how the market works?

Accepted Answer

The term "quants" specifically refers to financial professionals who use advanced mathematics and computer technology in their decision-making processes, as described in the question. The other answer choices are not related to this concept.

Question 12

In a(n) __________, every situation is viewed as unique.

Accepted Answer

In a case approach, understanding and analyzing every situation individually is emphasized rather than relying on generalizations or universal principles. This approach recognizes the complexity of each situation and focuses on finding specific solutions that fit the unique circumstances.

Question 13

Operations research grew directly out of World War II groups and is based on:

Accepted Answer

Operations research was developed during World War II by mathematicians and scientists who were working on improving military operations. Their approach involved using mathematical models and analysis to make strategic decisions, which is the foundation of operations research today.

Question 14

After decades of being a manager, Jeffrey has learned that an organizational structure that is effective for one company is likely to be ineffective for a different company. This knowledge reflects which current management perspective?

Accepted Answer

The contingency view perspective in management suggests that there is no one universal approach to organizing because factors such as the company's size, culture, and industry will influence the most effective organizational structure. Jeffrey's realization that an effective structure for one company may not work for another shows an understanding of the contingency view.

Question 15

The teamwork philosophy is based in part on the assumption that five people working together can produce more than five people working individually. This philosophy is consistent with the concept of:

Accepted Answer

Synergy refers to the concept that a group of individuals working together can produce more than the sum of their individual outputs. This is consistent with the teamwork philosophy mentioned in the question, which suggests that a group of five people working together can produce more than five people working individually.

Question 16

Which of the following refers to the management thinking and practice that stresses the satisfaction of employees' basic needs as the key to increased worker productivity?

Accepted Answer

The human relations movement is a management approach that emphasizes the importance of employee satisfaction and well-being in achieving high levels of productivity. This movement was popularized in the mid-20th century, and it influenced many aspects of modern management theory and practice.

Question 17

It is often difficult to make decisions about subsystems because they are:

Accepted Answer

Subsystems are interdependent, meaning they rely on each other to function properly. This can make decision-making challenging as changes in one subsystem can have ripple effects on others.

Question 18

Which of the following has been called the "father of African-American management"?

Accepted Answer

Charles Clinton Spaulding, who served as the president of the North Carolina Mutual Life Insurance Company for over 30 years, is often referred to as the "father of African-American management." He not only led his company to become the largest African-American-owned business in the United States but also advocated for economic empowerment and civil rights for African Americans in the corporate world.

Question 19

Most early interpretations of the Hawthorne studies argued that the factor that best explained increased output was:

Accepted Answer

Early interpretations of the Hawthorne studies suggested that increased output was due to improvements in human relations, such as better communication, increased attention from management, and more collaborative work environments. Money, days off, lighting, and free food were not found to have a significant impact on productivity.

Question 20

The most recent subfield of the quantitative perspective is __________, which is often reflected in management information systems designed to provide relevant information to managers in a timely and cost-efficient manner.

Accepted Answer

The subfield referred to in the question is information technology, and it is associated with management information systems that allow managers to access relevant information in a timely and cost-efficient manner. Therefore, the best choice is C, information technology.

Quiz 2: The Evolution of Management Thinking