Question 1

Inclusion is one of the most popular and controversial topics in management.

Accepted Answer

False

Question 2

The ways in which people in an organization are different from and similar to one another is known as ________.

Accepted Answer

The statement is describing workplace diversity, which is the recognition and appreciation of differences among employees, including differences in race, gender, age, ethnic heritage, cultural background, physical ability, and religion. Business etiquette involves the accepted practices and behaviors in a professional setting. Work culture describes the shared values, attitudes, and practices that characterize an organization. Organizational democracy refers to the belief in giving employees a voice in decision-making processes. While these concepts may be related to one another, workplace diversity is the most appropriate choice based on the description given.

Question 3

Differences arising from which one of the following factors becomes more important to people as they get to know each other?

Accepted Answer

As people get to know each other, personality differences become more important than factors such as gender, ethnicity, or sexual orientation. This is because personality traits shape how individuals behave, communicate, and interact with others, which ultimately determines the quality and nature of their relationships. While gender, ethnicity, and sexual orientation may certainly play a role in shaping one's personality, these factors alone do not fully capture the complexity and nuance of an individual's character.

Question 4

Which of the following benefits of workplace diversity is categorized as strategic?

Accepted Answer

The potential to improve market share is categorized as a strategic benefit of workplace diversity because it can lead to increased innovation and a better understanding of diverse customer needs, ultimately leading to a competitive advantage and increased market share. The other options (A, B, D) are categorized as operational or tactical benefits of workplace diversity.

Question 5

In terms of workplace diversity, the New Millennium has witnessed increased focus on ________.

Accepted Answer

Over the past few decades, workplace diversity has shifted from simply complying with legal regulations to recognizing that diversity and inclusion can lead to business success, profitability, and growth. This has led to increased focus on implementing diversity and inclusion initiatives that go beyond quotas and assimilation efforts, and instead aim to create a more inclusive and welcoming workplace culture for all employees.

Question 6

During which era was the term "workforce diversity" first used?

Accepted Answer

The term "workforce diversity" was first used in the late 1980s as a response to the increasing number of women, minorities, and other traditionally underrepresented groups entering the workforce.

Question 7

Amanda works as a technical support executive at ColorWare Systems. Which of the following factors, if true, could trigger certain stereotypes about Amanda among her co-workers, though not necessarily reflecting the way they feel or think about her?

Accepted Answer

Amanda's biracial identity could trigger certain stereotypes from her co-workers, even if they don't necessarily reflect how they actually feel about her. The other options do not necessarily involve stereotypes.

Question 8

The period of time from the 1960s to 1970s focused on ________.

Accepted Answer

The period of time from the 1960s to 1970s focused on complying with laws and regulations through affirmative action policies and programs, as this was when the Civil Rights Act of 1964 and other regulations were passed to end discrimination in the workplace. This required companies to take action to recruit and promote minorities and women to address historic imbalances.

Question 9

Which one of the following demographic characteristics reflects surface-level diversity?

Accepted Answer

Surface-level diversity refers to visible and easily identifiable demographic characteristics, such as ethnicity, gender, age, and physical abilities. Of the options provided, only ethnicity fits this definition, as values and personality are not physical characteristics and can only be discerned through observation and interaction, while differences in values is a deeper level of diversity beyond surface-level demographics.

Question 10

How does surface-level diversity differ from deep-level diversity?

Accepted Answer

Surface-level diversity refers to visible traits such as age, gender, race and ethnicity, while deep-level diversity refers to underlying traits such as personality, values, beliefs and attitudes. Surface-level diversity can lead to assumptions and stereotypes, while deep-level diversity can influence behavior and interactions at work.

Question 11

People are going to be different. The focus of managers should be to ________.

Accepted Answer

It is important for managers to recognize and respect the differences among their employees, but focusing solely on diversity can potentially create an environment of segregation. Instead, the goal should be to create a cohesive team where all members feel valued and engaged, regardless of their individual differences. Developing strong relationships with and engaging the entire workforce can help achieve this goal.

Question 12

Which one of the following people management benefits arises from workplace diversity?

Accepted Answer

Workplace diversity allows organizations to tap into a wider pool of employee talent from diverse backgrounds and experiences, thereby enabling better use of these talents for overall organizational growth and success.

Question 13

Which one of the following was a feature of the period from the late 1980s to the late 1990s in terms of workplace diversity?

Accepted Answer

During this period, there was a shift towards a more inclusive approach to diversity, moving beyond compliance and focusing on women and minorities to include everyone in diversity initiatives.

Question 14

In the process of getting acquainted, John and his new co-worker Bill have discovered they have different tastes in music and books, that one is extroverted and the other introverted, that one prefers working in teams and the other works best alone. They are exploring ________.

Accepted Answer

Deep-level diversity refers to differences in personality, values, and beliefs that affect how individuals perceive situations and interact with others. John and Bill's differences in music and book preferences, extroversion/introversion, and preferred work styles all fall under this category. Surface-level diversity, on the other hand, refers to more visible attributes like race or gender, which are not relevant in this scenario. Stereotypes and biases are not applicable choices in this context.

Question 15

Ben is selecting members for a problem-solving team. Which of the following team compositions is most likely to result in better team performance?

Accepted Answer

Research suggests that diversity in terms of background, experience, and perspectives is likely to result in better team performance as it brings different ideas and approaches to the problem-solving process. Option A and B are too restrictive in terms of experience and departmental affiliation and may limit the range of ideas presented. Option D is also too restrictive and may lead to groupthink, where members are reluctant to challenge each other's ideas.

Question 16

In his exit interview, James, a member of a minority group, mentioned that he had been passed over for promotions in favor of less qualified internal candidates. This situation relates to ________.

Accepted Answer

This situation relates to organizational performance because it reflects on the internal dynamics and decision-making processes that affect how talent is recognized and promoted within the organization, potentially impacting its overall effectiveness and inclusivity.

Question 17

Soon after Jeff was hired as a company accountant, his company developed corporate programs to help improve the self-confidence and qualifications of diverse employees so they could "fit in." During which period of time did Jeff start working for his employers?

Accepted Answer

The answer of Soon after Jeff was hired as a...

Question 18

When the VP of marketing selected the new product development team members, he made sure there was a mix of ages, genders, and ethnicities on the team. This VP was most concerned with ________.

Accepted Answer

The VP of marketing was most concerned with organization strategy because he wanted to make sure that the new product development team had a mix of ages, genders, and ethnicities in order to represent the target market and develop products that would appeal to a wide range of consumers.

Question 19

Which of the following benefits of workplace diversity contributes to organizational performance?

Accepted Answer

The answer of Which of the following benefits of workplace...

Question 20

Jack and Jill are discussing the new hire in their department: her hair color, skin tone, manner of dress, and accent. Jack and Jill are focusing on ________.

Accepted Answer

Surface level diversity refers to characteristics that are readily visible, such as physical traits like hair color, skin tone, and accent. Jack and Jill are discussing these visible characteristics, indicating a focus on surface level diversity.

Quiz 4: Valuing a Diverse Workforce