Question 1

Which one of the following is true for organizational citizenship behavior (OCB)?

Accepted Answer

Organizational citizenship behavior (OCB) refers to discretionary behavior that goes beyond job requirements and contributes to the effective functioning of an organization. It is not a performance measure of efficiency or a requirement spelled out in job profiles. OCB is also not behavior that leads to permanent withdrawal from an organization, as it is intended to promote organizational effectiveness and maintain positive relationships with coworkers and superiors.

Question 2

The component of attitude that includes beliefs and opinions is the ________ component.

Accepted Answer

The cognitive component of attitude pertains to an individual's beliefs, thoughts, and knowledge about a particular subject, influencing the person's attitude towards it. It involves the attitudes based on facts and knowledge that a person has about the subject.

Question 3

The goals of organizational behavior can be stated as: If you can explain it, you can predict it. If you can predict it, you can influence it.

Accepted Answer

The statement accurately reflects the goals of organizational behavior. By understanding the behavior of individuals and groups within an organization, we can predict their actions and outcomes, and ultimately influence them towards positive results.

Question 4

When someone chooses to act in a certain way, she is demonstrating the ________ component of her attitude.

Accepted Answer

The behavioral component of attitude is demonstrated when someone chooses to act in a certain way. This component involves the actual behavior or action taken in response to an attitude. The cognitive component involves beliefs and thoughts about the attitude object, while the affective component involves emotions and feelings about the attitude object. "Practices" is not a recognized component of attitude.

Question 5

Individual behavior in organizations includes ________.

Accepted Answer

Individual behavior in organizations includes attitudes, learning, and motivation, as these factors influence how employees think, feel, and act within the organization. Strategies, norms, and roles relate more to the overall structure and functioning of the organization, while policies and procedures are more specific guidelines for behavior. Culture and team building can also influence individual behavior, but are not specifically mentioned in the options.

Question 6

________ is a performance measure of both the efficiency and effectiveness of employees.

Accepted Answer

Employee productivity is a measure of how efficiently and effectively employees are performing in their roles. It takes into account both the quantity and quality of work produced, as well as the resources used (such as time, materials, and equipment). Higher levels of employee productivity generally indicate that employees are working efficiently and effectively, which can contribute to overall organizational success.

Question 7

Which component of attitude is reflected in the sentence, "This is the best way to get to our destination"?

Accepted Answer

The sentence reflects the cognitive component of attitude because it expresses a belief or thought regarding the best way to reach the destination. The cognitive component of attitude refers to a person's beliefs, thoughts, or knowledge about a particular subject.

Question 8

Andrew has been tracking how many positions he has to fill, and how many times he fills the same position. He is concerned that so many people are leaving his organization. Andrew is concerned about ________.

Accepted Answer

Turnover refers to the rate at which employees leave an organization and are replaced by new employees. Andrew's concern about how many positions he has to fill and how many times he fills the same position indicates a high level of turnover in his organization.

Question 9

Organizational citizenship behavior is discretionary behavior that is not part of an employee's formal job requirements.

Accepted Answer

Organizational citizenship behavior refers to voluntary and discretionary behavior of employees towards their organization, which goes beyond their formal job requirements. It includes actions such as going above and beyond in their tasks, helping colleagues, supporting organizational goals, and contributing to a positive work environment.

Question 10

The ________ component of attitude is based on emotions.

Accepted Answer

The affective component of attitude is based on emotional reactions and feelings towards the attitude object. Affective responses can be positive, negative, or neutral. The cognitive component is based on beliefs and thoughts about the attitude object, while the behavioral component is related to actions taken towards the attitude object. The spiritual component is not typically considered a part of attitude formation.

Question 11

In the statement, "The highway is very busy at 5 p.m., and is scary to drive on, so I'll wait until 7 p.m. to go home," the word "scary" represents which component of an attitude?

Accepted Answer

The word "scary" represents the affective component of an attitude, which is the emotional response or feeling associated with a particular object, person, or situation. The statement conveys the individual's emotional reaction to driving on the busy highway, which influences their decision to delay their travel until a later time when the traffic may be less intense.

Question 12

Organizational behavior is concerned only with group interactions.

Accepted Answer

Organizational behavior is concerned with individual behavior, group behavior, and how they both affect organizational performance. While group interactions are a part of organizational behavior, it is not the only focus.

Question 13

The study of group behavior includes the study of ________.

Accepted Answer

The study of group behavior includes the study of norms, which are the unwritten rules that guide behavior within a group, roles, which are the behavior expectations associated with a particular position within a group, and leadership, which is the process of influencing group behavior to achieve goals. Perception, motivation, and learning are all individual-level processes, while attitudes and personality are more focused on individual differences. Organization structure and culture are important factors in the context of group behavior, but they are not the primary focus of study within this field.

Question 14

The goals of OB are to ________.

Accepted Answer

The goals of OB are to explain, predict, and influence behavior. OB focuses on how individuals and groups behave in organizations and seeks to understand and improve organizational effectiveness through this lens. While recruitment, selection, and retention of employees are important aspects of HR management, they are not the primary goals of OB. Similarly, identifying social, environmental, and financial issues is important for organizational sustainability, but again, not the primary goals of OB.

Question 15

In the statement, "The highway is very busy at 5 p.m. and is scary to drive on, so I'll wait until 7 p.m. to go home," the phrase, "so I'll wait until 7 p.m. to go home," represents which component of an attitude?

Accepted Answer

The phrase, "so I'll wait until 7 p.m. to go home," represents a behavioral component of the attitude, indicating a plan of action based on the cognitive evaluation of the situation (i.e. the highway is too busy and scary to drive on).

Question 16

Organizational citizenship behavior impacts the success of the entire organization.

Accepted Answer

Organizational citizenship behavior refers to voluntary actions of employees that go beyond their job requirements to contribute to the success of the organization. Such behavior includes helping colleagues, being proactive in problem-solving, and supporting company policies. When employees engage in such behavior, it creates a positive work environment, enhances teamwork and productivity, and ultimately impacts the success of the entire organization.

Question 17

What is organizational behavior? How can the study of organizational behavior help managers?

Accepted Answer

The answer of What is organizational behavior? How can the...

Question 18

Andrea closely monitors the job satisfaction of her subordinates because she believes ________.

Accepted Answer

Andrea closely monitors job satisfaction because she believes that satisfied workers are more productive. This suggests that she values employee satisfaction as a factor that contributes to productivity.

Question 19

________ is defined as the failure to report to work.

Accepted Answer

Absenteeism is the failure to report to work. Turnover refers to the rate at which employees leave a company, tardiness refers to showing up late for work, and negligence refers to a lack of care or attention to one's duties.

Question 20

The three components that make up an attitude are ________ components.

Accepted Answer

Attitudes are composed of cognitive (beliefs and thoughts), affective (emotions and feelings), and behavioral (actions and intentions) components. The other options do not accurately reflect the components of attitudes.

Quiz 15: Organizational Behavior

Which one of the following is true for organizational citizenship behavior (OCB) ?