Question 1

The stressor of a significant life change implies that ________.
A)getting old is a major stressor for most people
B)having to cope with major change creates stress
C)pleasant changes rarely create stress
D)slow change is less stressful than quick change

Accepted Answer

The stressor of a significant life change is specifically referring to coping with major change, which implies that it creates stress. None of the other options are directly related to the stressor of significant life changes.

Question 2

Stress is a(n)________.
A)external force acting on the individual
B)internal reaction to a force
C)internal force acting on the individual
D)psychological interpretation of an event

Accepted Answer

Stress is an internal reaction to a force, such as a challenge, demand, or change. It is a natural response to situations that require us to adapt or cope. While stress can be triggered by external factors, such as environmental or social stressors, it is the internal response to these factors that defines stress. The stress response can have both physical and psychological components, and can affect different individuals in different ways.

Question 3

Being conscientious and striving for perfection are helpful preventive tactics against burnout.

Accepted Answer

While being conscientious can have some protective effects against burnout by promoting effective stress management and work engagement, striving for perfection can actually be a risk factor for burnout due to the unrealistic standards and chronic dissatisfaction it often entails.

Question 4

Pablo faces the hindrance stressors of backstabbing, a boss who goes ballistic, and being overwhelmed with work. As a result, he is likely to be more motivated and perform better.

Accepted Answer

Pablo is experiencing stressors that are likely to negatively impact his motivation and performance, rather than positively impacting them. Backstabbing can create mistrust and negative emotions in the workplace, a boss who goes ballistic can create a fear-based work environment, and being overwhelmed with work can lead to burnout and decreased productivity.

Question 5

One reason that low self-esteem makes a person more stress prone is that the person is readily insulted.

Accepted Answer

People with low self-esteem have a tendency to take things personally and feel insulted easily, thus increasing their stress levels.

Question 6

In general, job creativity tends to be higher under conditions of moderate or low stress.

Accepted Answer

Studies have shown that moderate or low levels of stress tend to enhance creativity and problem-solving abilities in individuals, while high levels of stress can lead to decreased creativity and more rigid thinking patterns.

Question 7

Baxter, a health and fitness club manager, is experiencing moderate stress today that places him in the optimal performance zone. As a result, Baxter will probably ________.
A)experience a mild degree of burnout
B)switch quickly to Type A behavior
C)become agitated and forgetful
D)think more clearly today about work problems

Accepted Answer

When experiencing moderate stress that places one in the optimal performance zone, an individual is more likely to think more clearly about work problems, be more productive, and perform better. Therefore, Baxter will likely think more clearly today about work problems. Choice A is incorrect because mild stress is not likely to lead to burnout. Choice B is incorrect because Type A behavior is not a typical response to moderate stress in the optimal performance zone. Choice C is incorrect because becoming agitated and forgetful is more likely to occur with high levels of stress, not moderate stress in the optimal performance zone.

Question 8

One year ago Chantal, a systems administrator, narrowly escaped a house fire. While watching her house burn from the street outside her house, she was mugged. The next day, Chantal learned that her position had been outsourced to Nigeria. Chantal frequently has flashbacks about those horrible days, suggesting that she is suffering from PTSD.

Accepted Answer

Chantal's experience of a traumatic event and subsequent flashbacks are symptoms of post-traumatic stress disorder (PTSD).

Question 9

You know that you are suffering from burnout when you are ________.
A)exhausted from facing the same stressors for a long time
B)a victim of workplace violence
C)deal with the fight-or-flight response
D)think it is time for a career change

Accepted Answer

Burnout is a state of exhaustion caused by prolonged exposure to stressors, and option A mentions exactly that. Options B and C are not necessarily indicative of burnout, and option D may or may not be a solution to burnout.

Question 10

Todd, a sales representative, is facing the challenge stressor of trying to close a sale on a major account. During the meeting with the customer, Todd is therefore likely to ________.
A)be strongly motivated and perform well
B)be poorly motivated out of fear, and perform poorly
C)develop severe emotional symptoms of stress
D)develop severe physical symptoms of stress

Accepted Answer

The challenge stressor of trying to close a sale on a major account can lead to a state of positive stress known as eustress, which can increase motivation and performance levels. Therefore, Todd is likely to be strongly motivated and perform well during the meeting with the customer.

Question 11

One of your classmates taking this test right now, finds it so overwhelming that he runs out of the room to calm down. He is experiencing the fight-or-flight response.

Accepted Answer

The fight-or-flight response is a physiological response that occurs when faced with a perceived threat, such as a stressful exam. This response can include an increase in heart rate, sweating, and the release of adrenaline, which can lead to the individual feeling overwhelmed and needing to take action, such as fleeing the situation. Therefore, it is likely that the classmate is experiencing the fight-or-flight response.

Question 12

Everyday annoyances ________.
A)generally elevate job performance
B)have the highest life-change unit value
C)may be irritating but do not create much stress
D)often have a major impact on health

Accepted Answer

Everyday annoyances, also known as daily hassles, can accumulate and have a significant impact on health by contributing to stress and affecting overall well-being.

Question 13

Charlotte opens the trunk to her car, and sees a large rattle snake. Which of Charlotte's behaviors would not suggest that she is not experiencing the fight-or-flight response?
A)She slams the door shut, screams, and calls 911.
B)She grabs the rattle snake by the throat and throws it to the ground.
C)She jumps three feet, and starts running at high speed.
D)She closes the trunk, then sends a text to her best friend about the incident.

Accepted Answer

The fight-or-flight response is a physiological reaction that occurs in response to a perceived harmful event, attack, or threat to survival. It typically involves actions of fighting off the threat or fleeing to safety. Closing the trunk and sending a text does not align with the immediate, reactive nature of the fight-or-flight response, which is characterized by rapid, instinctive actions to protect oneself, such as slamming the door shut, physically confronting the threat, or running away quickly.

Question 14

Angela has negative affectivity. Faced with an ordinary problem, she is likely to ________.
A)shrug it off
B)magnify it and create stress for herself
C)count to ten backwards
D)have a heart attack on the spot

Accepted Answer

Individuals with negative affectivity tend to view events in a negative light and may exaggerate the importance of problems, leading to increased stress and anxiety. Option B (magnify it and create stress for herself) is the most likely response in this scenario. The other options are less likely or extreme.

Question 15

Tanya, a sales representative, is facing the hindrance stressor of trying to resolve a problem with an angry, hostile customer. During the meeting with the customer, Tanya is therefore likely to ________.
A)be strongly motivated and perform well
B)be poorly motivated and perform poorly
C)develop symptoms of burnout
D)not take the customer's dissatisfaction too seriously

Accepted Answer

When facing a hindrance stressor like an angry, hostile customer, Tanya is likely to feel poorly motivated and perform poorly due to the high levels of perceived stress.

Question 16

A person with Type A behavior ________.
A)is not always in a hurry
B)gets a heart attack at an early age
C)is impatient and angry
D)wants success at any price

Accepted Answer

Type A behavior is characterized by impatience, time urgency, and hostility. While not all individuals with Type A behavior are always in a hurry or necessarily have a heart attack at an early age, they often display anger and a drive for success at any cost.

Question 17

According to a national survey, the major stressor among American adults is frustrations associated with commuting.

Accepted Answer

According to national surveys, the major stressors among American adults typically include factors like job pressure, money, health, relationships, and poor nutrition, rather than commuting frustrations.

Question 18

Lucy faces the challenge stressor of having to redesign her company website within ten days, so she is likely to be highly motivated and perform well.

Accepted Answer

According to the statement, Lucy is facing a challenge stressor, which can lead to increased motivation and performance. Therefore, it is true that she is likely to perform well under the given circumstances.

Question 19

A positive byproduct of experiencing considerable stress is that you are better able to ward off illness because the stress increases the amount of adrenaline in the blood.

Accepted Answer

While stress does increase the amount of adrenaline in the blood, it can also weaken the immune system and increase the risk of illness. Chronic stress is especially detrimental to health.

Question 20

One of the ways in which low self-esteem contributes to experiencing stress is that people with low self-esteem ________.
A)doubt their ability to work out of problems
B)actively seek out stressful situations
C)perceive most stressors to be of the challenge type
D)usually suffer from damaged immune systems

Accepted Answer

People with low self-esteem often doubt their ability to work out of problems or handle challenges, which can lead to a sense of helplessness and increased stress levels.

Quiz 17: Managing Stress and Personal Problems

The stressor of a significant life change implies that ________.

Stress is a(n) ________.

Being conscientious and striving for perfection are helpful preventive tactics against burnout.

Pablo faces the hindrance stressors of backstabbing, a boss who goes ballistic, and being overwhelmed with work. As a result, he is likely to be more motivated and perform better.

One reason that low self-esteem makes a person more stress prone is that the person is readily insulted.

In general, job creativity tends to be higher under conditions of moderate or low stress.

Baxter, a health and fitness club manager, is experiencing moderate stress today that places him in the optimal performance zone. As a result, Baxter will probably ________.

You know that you are suffering from burnout when you are ________.

Todd, a sales representative, is facing the challenge stressor of trying to close a sale on a major account. During the meeting with the customer, Todd is therefore likely to ________.

One of your classmates taking this test right now, finds it so overwhelming that he runs out of the room to calm down. He is experiencing the fight-or-flight response.

Everyday annoyances ________.

Charlotte opens the trunk to her car, and sees a large rattle snake. Which of Charlotte's behaviors would not suggest that she is not experiencing the fight-or-flight response?

Angela has negative affectivity. Faced with an ordinary problem, she is likely to ________.

Tanya, a sales representative, is facing the hindrance stressor of trying to resolve a problem with an angry, hostile customer. During the meeting with the customer, Tanya is therefore likely to ________.

A person with Type A behavior ________.

According to a national survey, the major stressor among American adults is frustrations associated with commuting.

Lucy faces the challenge stressor of having to redesign her company website within ten days, so she is likely to be highly motivated and perform well.

A positive byproduct of experiencing considerable stress is that you are better able to ward off illness because the stress increases the amount of adrenaline in the blood.

One of the ways in which low self-esteem contributes to experiencing stress is that people with low self-esteem ________.