Question 1

The most vital strategy for impressing your manager is to ________.

Accepted Answer

Displaying good job performance is the most vital strategy for impressing your manager.

Question 2

A worker with political skill typically inspires trust and support of work associates.

Accepted Answer

Workers with political skill are adept at building and maintaining relationships, influencing others, and navigating organizational politics. This often leads to the trust and support of their work associates.

Question 3

Studies have shown that a good way of ingratiating yourself to your boss and others in the workplace is to ________.

Accepted Answer

Studies have shown that making effective use of humor is a good way of ingratiating yourself to your boss and others in the workplace. However, it is important to ensure that the humor is appropriate and not offensive to others. Engaging heavily in self-promotion or poking fun at the purpose of the organization or the shortcomings of others through humor can backfire and result in a negative impression.

Question 4

A good organizational citizen will work hard for the good of the firm ________.

Accepted Answer

A good organizational citizen is someone who goes beyond the basic requirements of their job to contribute to the success of the organization. This includes working hard and putting in extra effort, even without the promise of a specific reward. A true organizational citizen is motivated by a sense of loyalty and commitment to the company's goals and values.

Question 5

A surgical nurse brings her complaint directly to the top administrator of the hospital. She is, therefore, violating the tactic called ________.

Accepted Answer

The tactic being violated is "avoid bypassing your manager". The surgical nurse should first bring her complaint to her manager and only escalate the issue to higher levels if the manager fails to address it appropriately.

Question 6

Ava demonstrates good organizational citizenship behavior when she ________.

Accepted Answer

Good organizational citizenship behavior involves going above and beyond one's job expectations and helping the company in ways not necessarily outlined in their job description. Therefore, option D is the correct answer. Option B could also be considered a good example of organizational citizenship behavior, but it is not as directly related to the workplace as option D. Options A and C have nothing to do with organizational citizenship behavior.

Question 7

When Judy doesn't like something her boss does, she quickly sends a tweet to higher management complaining about her boss. We must give Judy credit for having developed an effective way of enhancing her relationship with her boss.

Accepted Answer

Sending a tweet to higher management to complain about her boss is not an effective way of enhancing her relationship with her boss. It is likely to damage the relationship and create a negative work environment.

Question 8

Tony, a financial analyst, must deliver the bad news to his boss that the company will most likely lose a lot of money this quarter. To help maintain a good relationship with his boss, Tony should ________

Accepted Answer

Instead of placing blame or deflecting responsibility, Tony should offer a solution for the future. This shows that he is proactive and focused on finding a way to improve the situation, rather than simply delivering bad news.

Question 9

Which of the following will probably not demonstrate a strong work ethic?

Accepted Answer

Suggesting that others take responsibility for problems shows a lack of responsibility and initiative, which is not a trait of a strong work ethic. A, B, and D all reflect qualities of a strong work ethic by demonstrating competence, willingness to accept challenges, and completing work promptly.

Question 10

Ed is valued by his employer because of the way he handles complaints. It is likely that Ed ________.

Accepted Answer

The question states that Ed is valued by his employer because of the way he handles complaints. The best choice based on this information is D, as it suggests that Ed not only presents complaints but also provides action plans to resolve the issues. This approach demonstrates that he is proactive and solutions-oriented, which is likely why his employer values him. Choices A, B, and C do not align with the information given.

Question 11

To help build a good relationship with your manager you should back up complaints with a recommended solution to the problem.

Accepted Answer

By providing a recommended solution along with a complaint, you are showing your manager that you are proactive, solution-oriented, and invested in helping the team succeed, which can help build a stronger relationship between you and your manager.

Question 12

The tactic of creating a strong presence refers basically to actions designed to make you visible and noted in the workplace.

Accepted Answer

Creating a strong presence involves taking steps to make oneself more visible and influential in the workplace. This can include things like networking, speaking up in meetings, and taking on leadership roles. By doing so, individuals can establish a reputation for themselves and make a positive impact on their colleagues and superiors.

Question 13

Lauren takes the initiative by assuming personal responsibility for problems, so we have a hint that she has a weak work ethic.

Accepted Answer

The statement does not logically follow. Taking initiative and assuming personal responsibility for problems does not necessarily imply a weak work ethic. In fact, it could be seen as a positive attribute of someone with a strong work ethic.

Question 14

A good way to impress most managers is to stick to tasks that are part of your job description, showing that you follow directions carefully.

Accepted Answer

While following directions is important, impressing managers often requires going above and beyond your job description and taking initiative to contribute to the team and company in new and impactful ways.

Question 15

When you have to deliver bad news to your manager it is best to blame yourself to the maximum feasible for the problem.

Accepted Answer

While it is important to take responsibility for the problem, it is not necessary to solely blame yourself to the maximum. It is important to explain the situation objectively and provide potential solutions or ways to avoid similar problems in the future. Blaming oneself excessively can come across as insincere or unprofessional.

Question 16

An example of a cross-cultural factor in developing a good relationship with your boss would be ________.

Accepted Answer

Different cultures have different expectations regarding how respect is shown and communicated. It is important to understand the type of respect your boss expects to develop a good relationship with them.

Question 17

Which of the following is not recommended as a way of creating a strong presence?

Accepted Answer

Maximizing opportunities for working from home may limit opportunities for in-person interactions and face-to-face networking, which can be important for creating a strong presence. The other options (A, B, and D) can all be effective ways of creating a strong presence.

Question 18

An example of a possible cross-cultural factor in having a good relationship with your manager is that managers from some cultures expect more respect than managers from other cultures.

Accepted Answer

Cultural expectations regarding respect and authority can vary widely, and may influence the dynamics of a relationship between a manager and her/his subordinate. In some cultures, showing deference to authority figures is seen as essential, whereas in others more egalitarian attitudes are prevalent. Understanding and adapting to such cross-cultural factors can be an important factor in building effective professional relationships.

Question 19

In this age of information technology and connectivity, dependability and honesty are no longer so effective in developing a good relationship with the boss.

Accepted Answer

Dependability and honesty are still essential qualities for developing a good relationship with the boss, regardless of the age of information technology and connectivity. These qualities are fundamental to building trust and credibility, which are critical for success in the professional world. While technology may provide new tools for communication and productivity, it cannot replace the value of integrity and reliability in the workplace.

Question 20

The most effective strategy for impressing your manager is to attain good job performance.

Accepted Answer

Good job performance is the most important factor in impressing one's manager as it demonstrates competency and reliability. Other factors such as good communication, initiative, and a positive attitude also contribute to impressing one's manager, but they are secondary to job performance.

Quiz 9: Specialized Tactics for Getting Along With Others in the Workplace