The direct approach to organize negative news messages should be used when ________.
A)the blow of the negative news is to be softened
B)the reader has an emotional investment in the situation
C)the bad news is not expected by the reader
D)a close working relationship is to be maintained with the reader
E)the bad news will not come as a shock to the reader

Question

Quizplus · Accepted Answer

E)The direct approach to organizing negative messages is used when the situation is routine or minor, when the bad news won't come as a shock, or when the reader's attention is needed.

The Direct Approach to Organize Negative News Messages Should Be