When conveying negative news you should always ________.
A)use the indirect approach
B)close on a respectful note
C)offer a sincere apology
D)open with a neutral, noncontroversial statement
E)offer a detailed explanation for the negative news

Question

Quizplus · Accepted Answer

B)After you've explained the negative news, close the message in a manner that respects the impact the negative news is likely to have on the recipient. Look for opportunities to include positive statements, but avoid creating false hopes or writing in a way that seems to suggest that something negative didn't just happen to the recipient.

When Conveying Negative News You Should Always ________