A service gap can be closed by altering the list of segments targeted or by expanding the level of service outputs provided.

Question

Quizplus · Accepted Answer

A service gap, which is the difference between customer expectations and the actual service delivered, can be closed by either adjusting the target market segments to better align with the service capabilities or by enhancing the service outputs (quality, variety, accessibility, etc.) to meet or exceed customer expectations.

A Service Gap Can Be Closed by Altering the List