The difference between survey and need-satisfaction questions are:
A)survey questions are open-ended,need-satisfaction question are closed-ended.
B)survey questions help salesperson understand the customer's problem,need-satisfaction questions help understand the solution to the customer's problem.
C)survey questions are closed-ended,need-satisfaction questions are open-ended.
D)survey questions are simple,need satisfaction questions are complex.
E)survey questions are complex,need-satisfaction questions are simple.

Question

Quizplus · Accepted Answer

Survey questions are focused more on understanding the customer's problem, while need-satisfaction questions are focused on understanding the solution to the customer's problem. Survey questions can be open-ended or closed-ended, while need-satisfaction questions are typically closed-ended. Choice A, C, D, and E are all incorrect.

The Difference Between Survey and Need-Satisfaction Questions Are