Active listening involves:
A) indicating that you are paying attention to what the speaker is saying with verbal and nonverbal feedback
B) saying "yes" and "I hear you" in response to the speaker
C) nodding your head in rapid succession to indicate agreement with the speaker
D) agreeing with what the speaker is telling you
E) thinking of follow-up questions while the speaker is talking
Correct Answer:
Verified
Q15: A major reason for using summary confirmation
Q19: Research indicates that appeals made at the
Q21: Sometimes used in conjunction with company supplied
Q22: A salesperson who represents a company with
Q23: An example of a probing question would
Q24: If the customer is aware of the
Q25: A major reason for asking survey questions
Q36: The question,"Do you use spreadsheet software?"is an
Q58: "Would this computer software meet your current
Q69: Customer service provides little opportunity to add
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents