Jen is a member of a team within her company that needs to solve the problem of why their customer base is decreasing.The team is small, with only seven members, including her.After Jen's boss gives the team their assignment, they begin to determine why their customer base is shrinking.They decide to make a diagram.Jen's group is using which organizational development intervention?
A)Process consultation
B)Survey feedback
C)Forcefield analysis
D)Work design

Question

Quizplus · Accepted Answer

Forcefield analysis involves creating a diagram that identifies and examines the forces that support a problem and the forces that work against it. This intervention is useful when a group needs to identify and address obstacles that are preventing the desired outcome. In this case, Jen's team is trying to understand why their customer base is decreasing, so they are using forcefield analysis to help identify the factors that contribute to this problem.

Jen Is a Member of a Team Within Her Company