Question 1

If you choose to distribute information via a webinar, assume that fewer than half of your audience will give it their full attention.

Accepted Answer

Since webinars involve little interaction, viewers a likely to multitask.

Question 2

A telecommunications company is set to launch its new product, a radically different cell phone than its previous products. To ensure that the sales representatives who will be selling the device know all of its features and benefits, the company also wants to provide significant training materials. The company decides that the best way to do this is to run a series of webinars that sales representatives are expected to attend before selling the product. Discuss the advantages and disadvantages of this choice.

Accepted Answer

The answer of A telecommunications company is set to launch...

Question 3

Employees are encouraged to participate in online discussions on behalf of their business since this helps to keep content fresh and interesting to followers. However, employees should be cautious when participating in online discussions. Explain how an employee should approach his or her online communication.

Accepted Answer

The answer of Employees are encouraged to participate in online...

Question 4

Twitter is most powerful when the sender already has a large following.

Accepted Answer

The power of Twitter is in the ability of its users to retweet (or share) postings, meaning that the reach of a particular message might go far beyond a company's initial followers.

Question 5

Email is the default tool for electronic business communication.

Accepted Answer

Despite being an older medium, email use is still growing.

Question 6

What is the best way to deal with negative online comments or complaints about a service or product that your company provides?

Accepted Answer

The answer of What is the best way to deal...

Question 7

Describe how you should prepare for and behave in a conference call.

Accepted Answer

The answer of Describe how you should prepare for and...

Question 8

You can increase a team's efficiency by avoiding instant messaging as a form of communication since employees will often use IM to discuss non-task-related subjects.

Accepted Answer

While IM promotes casual discussion of non-task-related subjects, these kinds of interactions can lead to a better, more cooperative team, which in turn leads to a more efficient team.

Question 9

YouTube can be described as a cloud-based video distribution tool.

Accepted Answer

Videos are stored in the cloud and accessed via URLs.

Question 10

You should avoid using bullets in emails since they are too informal.

Accepted Answer

Bullets are an excellent device for enhancing the readability of an email.

Question 11

Discuss how Facebook can be used as a distribution tool, a networking tool, and collaboration tool.

Accepted Answer

The answer of Discuss how Facebook can be used as...

Question 12

Whenever possible, demonstrate the credibility of your data on a blog by linking to the source.

Accepted Answer

Since one strength of a blog is to provide detailed information, demonstrating its credibility is important.

Question 13

Discuss the drawbacks of supposedly "free" software.

Accepted Answer

The answer of Discuss the drawbacks of supposedly "free" software....

Question 14

A disadvantage of discussion forums is that they are not normally catalogued by search engines and are therefore not easily searched.

Accepted Answer

Discussion forums are easily searched because search engines normally catalogue them.

Question 15

Email is a secure and private way to send messages.

Accepted Answer

Unless your email is encrypted, copies of it will be left on every server it passes through on its way to its destination.

Question 16

Text messaging and email are both considered "push" technologies.

Accepted Answer

A "push" technology is one that distributes information directly to a specific recipient.

Question 17

Explain the differences between sharing your own personal information and information that belongs to your organization.

Accepted Answer

The answer of Explain the differences between sharing your own...

Question 18

Discuss the advantages and disadvantages of using Twitter and Facebook to connect to a wide audience.

Accepted Answer

The answer of Discuss the advantages and disadvantages of using...

Question 19

Discuss the differences between text messaging and instant messaging.

Accepted Answer

The answer of Discuss the differences between text messaging and...

Question 20

Carly has a software release happening in just a few days, and she has just learned of a change that has been made to the software. She is considering how best to brief her international team on what has to be done before the release. Discuss which of the following technologies would be her best option: video conferencing, VOIP, or email.

Accepted Answer

The answer of Carly has a software release happening in...

Quiz 5: What Are the Tools and What Are the Rules Communication Technologies in the Workplace