Question 1

Tariq and Noelle work in the sales department at CTI Telecommunications. Tariq is the star salesman of the department and makes it his mission to motivate the rest of the team when sales numbers are down or when there are problems interacting with other departments. Meanwhile, Noelle consistently ranks in the middle or near the bottom in terms of sales, and she often gets distracted by calls from her teenage son. She also spends more time than she should socializing with friends in other departments. However, everyone, including the bosses, loves Noelle because of her True-blue loyalty to the company and her team. What else is most likely True of Noelle?
A) Because she is so well-liked, her suggestions for improvements to the company or team culture are taken very seriously.
B) She will do minor office tasks, like going out to get supplies, but she does them grudgingly and after a lot of complaining.
C) She functions better as part of a team than as an individual worker, but sometimes her lack of "stepping up" annoys her co-workers.
D) She volunteers to do the mundane tasks others avoid, and she does things like buying birthday cards for co-workers and organizing parties.
E) She gets easily discouraged by negative events at work, such as team disagreements or in-fighting, and it affects her work performance.

Accepted Answer

Citizens possess high commitment and low task performance but perform many of the voluntary "extra-role" activities that are needed to make the organization function smoothly. Citizens are likely to respond to negative events with loyalty because they may lack the credibility needed to inspire change but do possess the desire to remain a member of the organization. You can spot citizens by looking for the people who do the little things-showing around new employees, picking up birthday cakes, ordering new supplies when needed, and so forth.

Question 2

Which of the following is a psychological withdrawal behavior?
A) tardiness
B) missing meetings
C) long breaks
D) moonlighting
E) absenteeism

Accepted Answer

Moonlighting is a type of psychological withdrawal behavior. When employees engage in moonlighting, they use work time and resources to complete something other than their job duties, such as assignments for another job.

Question 3

________ is a form of withdrawal in which employees appear to be working but are actually distracted by random thoughts or concerns.
A) Moonlighting
B) Cyberloafing
C) Socializing
D) Satisficing
E) Daydreaming

Accepted Answer

Daydreaming is a form of withdrawal in which employees appear to be working but are actually distracted by random thoughts or concerns.

Question 4

Missing meetings is a form of ________ withdrawal.
A) psychological
B) physical
C) cultural
D) community
E) social

Accepted Answer

Physical withdrawal consists of actions that provide a physical escape, whether short-term or long-term, from the work environment. Missing meetings is when employees neglect important work functions while away from the office.

Question 5

Annalise worked with Perry five years ago at a different company, and they had constant personality clashes. Annalise is a team player who prizes loyalty to the team above individual accomplishments. She has been unhappy at Axon for some time and has been considering sending out her CV to other companies. However, when she discovers that Perry is joining the team, she turns in her resignation. Annalise's response is best described as an example of
A) ignorance.
B) neglect.
C) loyalty.
D) voice.
E) exit.

Accepted Answer

Exit is defined as an active, destructive response by which an individual either ends or restricts organizational membership. As soon as Amanda hears about Perry joining the team, she turns in her resignation. Hence, her response can be classified under the "exit" category.

Question 6

________ possess low levels of both organizational commitment and task performance.
A) Stars
B) Citizens
C) Lone wolves
D) Apathetics
E) Dogs

Accepted Answer

Apathetics possess low levels of both organizational commitment and task performance and merely exert the minimum level of effort needed to keep their jobs.

Question 7

Lone wolves are likely to respond to negative events with
A) loyalty.
B) exit.
C) neglect.
D) voice.
E) ignorance.

Accepted Answer

Lone wolves possess low levels of organizational commitment but high levels of task performance and are motivated to achieve work goals for themselves, not necessarily for their company. They are likely to respond to negative events with exit.

Question 8

Tonya is a new hire at The Eagleton Eye, a local weekly publication. She does not like her job and is not committed to the organization. She hardly exerts even the effort that is required to keep her job. Tonya is staying with the paper because she does not want to be unemployed. Tonya is a(n)
A) star.
B) citizen.
C) lone wolf.
D) apathetic.
E) dog.

Accepted Answer

Apathetics possess low levels of both organizational commitment and task performance and merely exert the minimum level of effort needed to keep their jobs. Apathetics respond to negative events with neglect, because they lack the performance needed to be marketable and the commitment needed to engage in acts of citizenship.

Question 9

Sunil, another Axon team member, calls Perry and meets him for lunch to express all the team members' concerns and to smooth things out before Perry formally joins the team. Sunil actions best exemplify
A) ignorance.
B) neglect.
C) loyalty.
D) voice.

Accepted Answer

Voice is defined as an active, constructive response in which individuals attempt to improve the situation.

Question 10

________ merely exert the minimum level of effort needed to keep their jobs.
A) Apathetics
B) Citizens
C) Dogs
D) Stars
E) Lone wolves

Accepted Answer

Apathetics possess low levels of both organizational commitment and task performance and merely exert the minimum level of effort needed to keep their jobs.

Question 11

________ is an intentional desire on the part of employees to appear like they are working, even when they are not performing work tasks.
A) Looking busy
B) Moonlighting
C) Daydreaming
D) Socializing
E) Cyberloafing

Accepted Answer

Looking busy indicates an intentional desire on the part of employees to look like they are working, even when not performing work tasks.

Question 12

________ possess low levels of organizational commitment but high levels of task performance and are motivated to achieve work goals for themselves, not necessarily for their company.
A) Stars
B) Citizens
C) Dogs
D) Apathetics
E) Lone wolves

Accepted Answer

Lone wolves possess low levels of organizational commitment but high levels of task performance and are motivated to achieve work goals for themselves, not necessarily for their company. They are likely to respond to negative events with exit.

Question 13

________ refers to conversations about nonwork topics that go on in cubicles and offices, in the mailroom, or at vending machines.
A) Satisficing
B) Moonlighting
C) Daydreaming
D) Socializing
E) Cyberloafing

Accepted Answer

Socializing refers to the chatting about nonwork topics that goes on in cubicles and offices or at the mailbox or vending machines.

Question 14

The talented employees who display high level of task performance but never seem to want to get involved in important decisions about the future of the company are most likely to be
A) citizens.
B) dogs.
C) apathetic.
D) lone wolves.
E) stars.

Accepted Answer

Lone wolves possess low levels of organizational commitment but high levels of task performance and are motivated to achieve work goals for themselves, not necessarily for their company. To spot lone wolves, look for the talented employees who never seem to want to get involved in important decisions about the future of the company.

Question 15

Bryce continually breaks off from his assigned tasks to check sports news or check his friends' Facebook updates. He is engaging in
A) cyberloafing, which is a type of psychological withdrawal.
B) psychological withdrawal, which is a type of daydreaming.
C) cyberloafing, which is a type of antisocial behavior.
D) socializing, which is a type of psychological withdrawal.
E) psychological absenteeism, which is a type of negative organizational behavior.

Accepted Answer

Cyberloafing is using Internet, e-mail, and instant messaging access for personal enjoyment rather than work duties. Jonas is engaging in cyberloafing, which is the most widespread form of psychological withdrawal.

Question 16

Apathetics tend to respond to negative events with ________ because they are low performers who lack marketable skills and who do not have a high enough level of organizational commitment needed to engage in acts of citizenship.
A) loyalty
B) exit
C) influence
D) voice
E) neglect

Accepted Answer

Apathetics respond to negative events with neglect because they lack the performance needed to be marketable and the commitment needed to engage in acts of citizenship.

Question 17

Which of the following is a form of physical withdrawal?
A) daydreaming
B) moonlighting
C) tardiness
D) socializing
E) cyberloafing

Accepted Answer

Tardiness reflects the tendency to arrive at work late (or leave work early). It is a form of physical withdrawal behavior.

Question 18

When employees engage in ________, they use work time and resources to complete something other than their job duties, such as assignments for another job.
A) daydreaming
B) moonlighting
C) social loafing
D) satisficing
E) cyberloafing

Accepted Answer

When employees engage in moonlighting, they use work time and resources to complete something other than their job duties, such as assignments for another job.

Question 19

The most widespread form of psychological withdrawal among white-collar employees is ________, using Internet, e-mail, and instant messaging access for their personal enjoyment rather than work duties.
A) moonlighting
B) cyberloafing
C) satisficing
D) socializing
E) daydreaming

Accepted Answer

The most widespread form of psychological withdrawal among white-collar employees is cyberloafing-using Internet, e-mail, and instant messaging access for their personal enjoyment rather than work duties.

Question 20

Thalia works in the accounting department at a major department store. Though she does her job reasonably well, she is often late to work and frequently calls in sick. She's cordial with other employees and her boss but is not given to socializing. Thalia is a(n)
A) citizen.
B) apathetic.
C) lone wolf.
D) seat-warmer.
E) daydreamer.

Accepted Answer

Apathetics possess low levels of both organizational commitment and task performance and merely exert the minimum level of effort needed to keep their jobs. Apathetics respond to negative events with neglect because they lack the performance needed to be marketable and the commitment needed to engage in acts of citizenship.

Quiz 3: Organizational Commitment

Which of the following is a psychological withdrawal behavior?

________ is a form of withdrawal in which employees appear to be working but are actually distracted by random thoughts or concerns.

Missing meetings is a form of ________ withdrawal.

________ possess low levels of both organizational commitment and task performance.

Lone wolves are likely to respond to negative events with

Tonya is a new hire at The Eagleton Eye, a local weekly publication. She does not like her job and is not committed to the organization. She hardly exerts even the effort that is required to keep her job. Tonya is staying with the paper because she does not want to be unemployed. Tonya is a(n)

Sunil, another Axon team member, calls Perry and meets him for lunch to express all the team members' concerns and to smooth things out before Perry formally joins the team. Sunil actions best exemplify

________ merely exert the minimum level of effort needed to keep their jobs.

________ is an intentional desire on the part of employees to appear like they are working, even when they are not performing work tasks.

________ possess low levels of organizational commitment but high levels of task performance and are motivated to achieve work goals for themselves, not necessarily for their company.

________ refers to conversations about nonwork topics that go on in cubicles and offices, in the mailroom, or at vending machines.

The talented employees who display high level of task performance but never seem to want to get involved in important decisions about the future of the company are most likely to be

Bryce continually breaks off from his assigned tasks to check sports news or check his friends' Facebook updates. He is engaging in

Apathetics tend to respond to negative events with ________ because they are low performers who lack marketable skills and who do not have a high enough level of organizational commitment needed to engage in acts of citizenship.

Which of the following is a form of physical withdrawal?

When employees engage in ________, they use work time and resources to complete something other than their job duties, such as assignments for another job.

The most widespread form of psychological withdrawal among white-collar employees is ________, using Internet, e-mail, and instant messaging access for their personal enjoyment rather than work duties.

Thalia works in the accounting department at a major department store. Though she does her job reasonably well, she is often late to work and frequently calls in sick. She's cordial with other employees and her boss but is not given to socializing. Thalia is a(n)