Question 1

Strategy is the term used to describe a set of direct and support activities within every organisation that enable it to create its products and services.

Accepted Answer

Strategy refers to a high-level plan to achieve one or more goals under conditions of uncertainty, focusing on the overall direction and long-term objectives of an organization, rather than the specific activities or operations.

Question 2

'Diligence' refers to the prioritisation of work efforts.

Accepted Answer

Diligence refers to careful and persistent work or effort, not specifically the prioritization of work efforts.

Question 3

Effective leadership practices include all the following,except:

Accepted Answer

Egocentric behavior is not an effective leadership practice as it focuses solely on the leader's own interests and not on the team's or organization's needs. Effective leadership requires selflessness and putting the team and organization first. Therefore, all other choices (A, B, D, and E) are considered effective leadership practices.

Question 4

The 'ethical high road' refers to the high standards of behaviour in an organisation that prevents cheating,lying or disadvantage in any stakeholder group.

Accepted Answer

The statement correctly defines the 'ethical high road' as a set of high standards of behaviour in an organization to prevent unethical practices like cheating, lying or disadvantage in any stakeholder group.

Question 5

'Discipline' refers to a workplace approach that consistently applies processes and activities to the same standard over time.

Accepted Answer

Discipline involves establishing and maintaining consistent processes and standards in the workplace.

Question 6

According to the resource-based view of the organisation,the four characteristics that make a resource particularly useful in a competitive marketplace are that they are: valuable,rare,inimitable and non-substitutable,

Accepted Answer

The resource-based view of the organisation suggests that a resource is valuable if it enables the firm to exploit opportunities or neutralize threats in the environment. A resource becomes rare if the number of firms that possess it is less than the number of firms it would take to reach a state of perfect competition. Inimitability refers to the extent to which a firm's competitors can duplicate a resource. Non-substitutability suggests that there are no other strategic resources that can provide similar benefits to the firm. These four characteristics- valuable, rare, inimitable, and non-substitutable- are known as VRIN criteria and are crucial in achieving a sustainable competitive advantage.

Question 7

'Direction' refers to the statement of intent and overall aims of an organisation.

Accepted Answer

'Direction' typically refers to the guidance or supervision of action or conduct rather than the statement of intent and overall aims, which are more accurately described as the organization's vision or mission.

Question 8

Effective customer focus practices include all the following,except:

Accepted Answer

All the options listed are effective customer focus practices, so the correct answer is "all of these" as none of them should be excluded.

Question 9

Key performance indicators are a general set of metrics to describe an organisation's performance.

Accepted Answer

The answer of Key performance indicators are a general set...

Question 10

An organisation's intent to position itself in the market as a 'cost leader' can be considered its strategy.

Accepted Answer

Yes, an organisation's intent to position itself in the market as a 'cost leader' can be considered a part of its overall strategy, specifically its competitive strategy.

Question 11

A core measurement system is the process of assessing and reporting the key performance parameters that provide feedback information about an organisation's progress towards its goals.

Accepted Answer

This statement accurately describes a core measurement system.

Question 12

Each of the following are considered leadership practices,except:

Accepted Answer

Building relationships with key customers is not a leadership practice, but rather a business development or sales practice. The other choices are all fundamental practices in winning organizations.

Question 13

Effective leadership practices include all the following,except:

Accepted Answer

Effective leadership practices are focused on achieving long-term success, not just short-term gains. Therefore, the option "they are committed to short-term success" is not a characteristic of effective leadership.

Question 14

Effective people management practices include all of the following,except:

Accepted Answer

Using coercive reinforcement is not an effective people management practice as it involves using threats or punishment to exact compliance from employees. This can lead to fear and resentment, rather than motivation and engagement. Effective people management practices involve involving others, using positive reinforcement, and appealing to others' needs for achievement to create a positive and productive work environment.

Question 15

Each of the following is a fundamental practice in winning organisations,except:

Accepted Answer

All of the given choices are fundamental practices in winning organizations. A successful organization requires strong leadership, effective people management, a customer-focused approach, and continuous innovation management practices. These practices are interrelated and complementary, and organizations that excel in all of them are more likely to achieve sustained success.

Question 16

According to the dynamic capabilities approach view of the organisation,'dynamic capabilities' are reliant on all the following,except:

Accepted Answer

All of these choices are essential for dynamic capabilities according to the dynamic capabilities approach. Learning effectiveness, process change, transformation of existing assets, and innovation are all required for an organisation to develop and maintain dynamic capabilities. None of the options can be excluded.

Question 17

Effective leadership practices include all the following,except:

Accepted Answer

The answer of Effective leadership practices include all the following,except:
...

Question 18

According to the resource-based view of the organisation,resources that are particularly useful in establishing a competitive advantage in a competitive marketplace include all of these characteristics,except:

Accepted Answer

All of the characteristics mentioned in the options - rarity, inimitability, non-substitutability, and value - are considered important for resources to establish a competitive advantage in a marketplace according to the resource-based view of the organization. Therefore, none of the options can be excluded as they all have equal importance.

Question 19

Operating processes are a set of direct and support activities within every organisation that create its products and services.

Accepted Answer

Operating processes are indeed a set of direct and support activities that are involved in creating the products and services of an organization.

Question 20

________________ is the effective activity by staff to achieve outcomes above and beyond an accepted norm or minimum.

Accepted Answer

Discretionary work effort is when employees go above and beyond what is expected of them in terms of their job responsibilities. It is an extra and voluntary effort made by employees to achieve better outcomes. Coercive reinforcement refers to the use of punishment or threat to motivate employees, timely information is providing information promptly to facilitate decision making, and effective delegation is assigning responsibilities and authority to subordinates. None of these options describe the concept of discretionary work effort.

Quiz 21: Making Effective Management Happen

Strategy is the term used to describe a set of direct and support activities within every organisation that enable it to create its products and services.

'Diligence' refers to the prioritisation of work efforts.

Effective leadership practices include all the following,except:

The 'ethical high road' refers to the high standards of behaviour in an organisation that prevents cheating,lying or disadvantage in any stakeholder group.

'Discipline' refers to a workplace approach that consistently applies processes and activities to the same standard over time.

According to the resource-based view of the organisation,the four characteristics that make a resource particularly useful in a competitive marketplace are that they are: valuable,rare,inimitable and non-substitutable,

'Direction' refers to the statement of intent and overall aims of an organisation.

Effective customer focus practices include all the following,except:

Key performance indicators are a general set of metrics to describe an organisation's performance.

An organisation's intent to position itself in the market as a 'cost leader' can be considered its strategy.

A core measurement system is the process of assessing and reporting the key performance parameters that provide feedback information about an organisation's progress towards its goals.

Each of the following are considered leadership practices,except:

Effective leadership practices include all the following,except:

Effective people management practices include all of the following,except:

Each of the following is a fundamental practice in winning organisations,except:

According to the dynamic capabilities approach view of the organisation,'dynamic capabilities' are reliant on all the following,except:

Effective leadership practices include all the following,except:

According to the resource-based view of the organisation,resources that are particularly useful in establishing a competitive advantage in a competitive marketplace include all of these characteristics,except:

Operating processes are a set of direct and support activities within every organisation that create its products and services.

________________ is the effective activity by staff to achieve outcomes above and beyond an accepted norm or minimum.