Question 1

State Line Inc.'s executive team meets every two weeks to discuss strategies and tactics to move the company forward.The team consists of the company president and five vice presidents.Which of the following types of work groups doesexecutive team represent?

Accepted Answer

The executive team of a company typically represents a command group, which is a formal, long-term, and vertical work group that includes the top-level managers responsible for the overall direction and performance of the organization. In this case, the company president and vice presidents are the top-level managers who meet regularly to discuss and make decisions about company strategy and tactics. Cross-functional teams are composed of individuals from different functional areas working together on a specific project or task, task groups are usually short-term and focused on accomplishing a specific goal or objective, and special interest groups are formed around a particular issue or topic that is of common interest to the members.

Question 2

Carla is upset about a recent action taken by a top manager at her company that was against the interest of the employees in the lower levels of management.Carla knows that others employees also feel the same way.If she wanted to form a group to look into the matter more closely,which type of group would be recommended?

Accepted Answer

A special-interest group is formed to address a specific issue or concern, and therefore would be the best choice for Carla and her like-minded coworkers who want to examine the recent action taken by a top manager that went against the interests of lower-level employees. A command group is a formal work group with a designated leader and defined roles, typically within a specific department, and a cross-functional group is composed of individuals from different departments with complementary skills working on a specific project or task. A friendship group is a social group formed by individuals who share similar interests or hobbies but may not be focused on a specific work-related issue.

Question 3

What is synergistic effect?

Accepted Answer

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Question 4

During the holiday season,workers at a non-profit organization recognized that due to the high level of diversity among the staff,a denominational holiday party would not be suitable.To celebrate the gift of giving,regardless of religious affiliation,the workers decided instead to donate gifts to charities in other employees' names.This scenario demonstrates:

Accepted Answer

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Question 5

Which of the following terms refers to the interaction of two or moreindividuals such that theircombined efforts are greaterthan the sum of their individualefforts?

Accepted Answer

Synergistic effect refers to the interaction between two or more individuals such that their combined efforts are greater than the sum of their individual efforts. This means that the individuals achieve more working together than they would have achieved working separately. This concept is often used in the context of teamwork and collaboration. The butterfly effect refers to the idea that small changes can have large effects, and teamwork and collaboration are not specific terms that capture the idea of combined efforts producing a greater outcome.

Question 6

Allison,an HR manager at I.E.Inc.,closely monitors job performance,tardiness,absenteeism,and employee complaints among the staff as a way to gauge employee morale.Which method of assessing morale does she rely on most?

Accepted Answer

Allison is using observation and study to assess employee morale by closely monitoring job performance, tardiness, absenteeism, and employee complaints among the staff. This method involves keeping track of employee behavior and performance to identify patterns and trends that can indicate low morale or other potential issues. It is a common and effective way to assess employee morale, as it provides tangible data and can help identify areas for improvement. The other options - interviewing, attitude surveys, and journal findings - may also be useful for assessing employee morale, but they are not the primary method that Allison is using based on the description provided in the question.

Question 7

A labor union is an example of a _____.

Accepted Answer

A labor union is a special-interest group because it represents a specific group of workers who share common interests and goals related to their employment.

Question 8

During which stage of the group development process,aregroup members often on their best behavior?

Accepted Answer

During the forming stage, group members are just getting to know each other and are often on their best behavior in order to establish relationships and build trust. As the group moves into the storming stage, conflicts may arise and some members may begin to assert themselves more, which can lead to more tension and disagreements.

Question 9

The marketing and branding team at Jesse's company has been meeting for several months,and the group has been extremely productive.The group works together to make decisions and establish goals with little outside supervision,and it is ready to unveil a report and several new campaigns.In which of the following stages of the group development process isJesse's group most likely in?

Accepted Answer

The group is likely in the performing stage, as they have been productive, work well together with little supervision, and are ready to unveil completed projects. The storming stage is characterized by conflict and disagreement, norming is focused on establishing structure and roles, and adjourning is the final stage of the group process when the project is completed.

Question 10

Once group members establish their roles and responsibilities and a shared understanding of the goal,they tend to move forward productively with the work.This occurs during the _____ stage of group development process.

Accepted Answer

The norming stage is characterized by the establishment of group cohesion, the establishment of norms, and the development of trust and communication. During this stage, group members establish their roles and responsibilities and a shared understanding of the goal, which enables them to move forward productively with their work.

Question 11

Wendy has been designated as group leader of a task force at work that just met for orientation last week.During the second meeting,group members began sharing ideas and perspectives about tasks to be accomplished,and Wendy observed that conflict arose among some of the group members.She focused on coaching task force members on use of professional behavior.In which of the following stages of the group development process,isWendy's task force currently in?

Accepted Answer

The conflict among group members indicates that the task force is in the storming stage of group development, where members may challenge each other's ideas and compete for influence within the group. Wendy's focus on coaching professional behavior is a common approach to managing conflicts during this stage.

Question 12

According to the American Council on Drug Education,which of the following statements is true regarding drug abusers in the workplace in comparison to non-drug abusers?

Accepted Answer

According to the American Council on Drug Education, drug abusers in the workplace are two-thirds as productive as non-drug abusers. This is due to various factors such as absenteeism, decreased quality of work, and increased risk of accidents. Therefore, option C is the correct statement out of the given options.

Question 13

At L.T.Manufacturing,a team was formed to tackle recent issues with the timely shipping ofproducts.Members of the team come from different departments including production,design,distribution,and marketing.Which of the following terms can best describe the team?

Accepted Answer

A cross-functional team is composed of members from different departments or areas within an organization, who work together on a specific project or goal. In this case, the team at L.T. Manufacturing is composed of individuals from production, design, distribution, and marketing, who are working together to address issues with timely shipping of products.

Question 14

Briefly discuss the impact of downsizing on employee morale.

Accepted Answer

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Question 15

A geographically dispersed team (GDT)is another name for a _____.

Accepted Answer

A geographically dispersed team (GDT) is also known as a virtual team, as it consists of members who are located in different regions or even countries and collaborate through technology and communication tools.

Question 16

Nancy has been asked to serve as a neutral conference leader for Krypton Inc.'s quality control group.The group focuses on resolving quality issues ranging from customer service complaints to manufacturing problems.Discussion during the meetings is honest and informal,and Nancy focuses on helping members come up with ideas to resolve these issues.This scenario best demonstrates a(n)_____.

Accepted Answer

The scenario best demonstrates organizational development, which is a process of planned change to improve an organization's effectiveness. Nancy's role as a neutral conference leader and the focus on resolving quality issues through honest and informal discussion indicates that the group is engaging in planned change to improve their quality control processes.

Question 17

What does organizational development strive to address?

Accepted Answer

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Question 18

When is a task group necessary?

Accepted Answer

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Question 19

It has been reported that today's workers are much less happy with many aspects of their jobs than were employees in the past.What accounts for this lowered morale?

Accepted Answer

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Question 20

Describe some of the characteristics that increase the cohesiveness of work groups.

Accepted Answer

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Quiz 11: Building Effective Teams