The most interactive element in the service blueprint of a fitness facility is the ________.
A) choice of music played
B) amount and type of exercise equipment
C) attention given to prospective members on their initial visit
D) cleanliness of the locker rooms

Question

Quizplus · Accepted Answer

The attention given to prospective members on their initial visit is the most interactive element in the service blueprint of a fitness facility since it involves direct interaction between staff and prospective members. Choice of music played and cleanliness of locker rooms are important but not as interactive, and the amount and type of exercise equipment is a physical element that does not involve direct interaction.

The Most Interactive Element in the Service Blueprint of a Fitness