For companies offering customized services, which one of the following is true?
A) A comprehensive employee hiring process is very important.
B) Employee tasks are low on divergence.
C) A production-line approach to service is desirable.
D) Information processing plays a minor role.

Question

Quizplus · Accepted Answer

A comprehensive employee hiring process is important for companies offering customized services because employees need to have the skills and knowledge necessary to tailor their services to meet the unique needs of each customer. Customized services require employees who can think critically, problem-solve, and effectively communicate with customers to understand their needs and preferences.

For Companies Offering Customized Services, Which One of the Following