Question 1

Narrative 1-1
Krispy Kreme has been described by many as "the hottest brand in America." The company's success in an environment that is not conducive to food operations succeeding is due to a mix of "shrewdness, original thinking, and entrepreneurship." The company originated in Winston-Salem, North Carolina, where it still operates a plant that fills a 23 kg bag with donut mix every seven seconds. It recently opened a new plant in Effingham, Illinois, that fills a bag every three seconds. This second plant allows the company to reduce costs while increasing its output. Vernon Rudolph founded and ran the company until 1973, when he died without naming a successor. His death caused the company problems for the next decade.
-Refer to the Narrative 1-1.Which of the following did the building of the Effingham plant increase for Krispy Kreme?

Accepted Answer

The building of the Effingham plant allowed Krispy Kreme to increase its output and reduce costs, indicating an increase in efficiency.

Question 2

A Fortune 500 management consulting firm conducts Project Management Preparatory Academies for its clients in which participants spend 70 hours learning how to create a differential competitive advantage through their employees.Which of the following most likely accounts for the participants' interest?

Accepted Answer

Research indicates that managers have an important effect on customer satisfaction because they are responsible for how satisfied their employees are at their jobs.Satisfied employees provide much better customer service.

Question 3

A successful manufacturer of fishing lures hired a new CEO who proved to be a derailer.What did the new CEO,as a derailer,most likely do?

Accepted Answer

One of many fatal flaws that derailers have is the inability to think strategically.

Question 4

After a year as a manager,what do new managers typically realize to be their job's most frequent role?

Accepted Answer

After a year as a manager, new managers typically realize that developing people is their job's most frequent role. This includes training, coaching, and supporting their team members to help them grow and achieve their goals. While troubleshooting, managing tasks, and problem-solving are also important roles of a manager, new managers tend to spend more time on developing people as they learn the ropes of leadership.

Question 5

What separates derailers from arrivers?

Accepted Answer

Derailers are separated from arrivers by having at least two major flaws,whereas arrivers have no more than one.

Question 6

What do managers tend to do after their first year of managerial experience?

Accepted Answer

The answer of What do managers tend to do after...

Question 7

Two graduates from McMaster University in the 1980's are now working for similar businesses but are at different levels in their organizations.JoAnne is the CEO of her firm and Sharon can't seem to get beyond the regional manager position she has held for over fifteen years.What likely makes JoAnne an "arriver" and Sharon a "derailer"?

Accepted Answer

Derailers are separated from arrivers by having at least two major flaws,whereas arrivers have no more than one.

Question 8

Which set of skills increases in importance to success as people rise through the managerial ranks?

Accepted Answer

The answer of Which set of skills increases in importance...

Question 9

Which types of skills tend to be most important to the success of lower-level managers?

Accepted Answer

Lower-level managers need technical skills to understand and oversee the specific tasks carried out by their subordinates. They may not require strong decision-making or motivational skills at this level. Human skills, while still important, may be more critical for higher-level managers who must manage multiple teams or departments.

Question 10

As the shift supervisor at a car wash,Jakob is bossy,arrogant,and insensitive to the needs of his subordinates.He is unable to delegate any tasks to the other employees.Why will he more than likely never become a middle or top manager?

Accepted Answer

He shows insensitivity to others,the number one mistake made by derailers.

Question 11

After the death of her husband,Miriam McAllister became the CEO of a company that is the world's leading manufacturer of kidney dialysis machines,and she encouraged its expansion into other hospital services.McAllister has almost doubled her company's revenues since she took control.Consider the studies of managers who fail (derailers)and managers who climb the organizational hierarchy (arrivers).What quality did McAllister,as an arriver,likely exhibit?

Accepted Answer

The number one mistake made by derailers is their insensitivity to others.

Question 12

An advertisement for a its wireless data service showed a mannequin of a laptop user perched on top of a billboard.The billboard caused fender-benders as drivers gawked,concerned that a distraught soul had climbed up and was ready to jump.Which kinds of skills would the company's marketing manager need the most to determine that the mannequin was creating bad publicity for the company?

Accepted Answer

Conceptual skills are the ability to see the organization as a whole and understand how its different parts have an impact upon one another and its environment.

Question 13

According to Jeffrey Pfeffer,what should company managers focus on to be more competitive?

Accepted Answer

Jeffrey Pfeffer contends that what separates top-performing companies from their competitors is the way they treat their workforces.

Question 14

Stan Dali was the most successful salesperson his realty company had ever hired.Although quickly promoted to sales manager,he was never able to reach any higher levels of management because he bullied his employees.Which type of manager is Dali an example of?

Accepted Answer

A derailer is a manager who was successful at the beginning,but gets knocked off the fast track.

Question 15

Which types of skills tend to be equally important at all levels of management?

Accepted Answer

Human skills, also known as interpersonal skills, are equally important at all levels of management as they involve the ability to work well with others, communicate effectively, and build positive relationships. Technical skills and decisional skills may vary in importance depending on the level of management, and motivation to manage may be more important for entry-level managers than for higher-level managers who are already established in their careers.

Question 16

Leon Dodd is a member of a self-managed team at Standard Aero Alliance,Inc.(SAAI).His team's top priorities are understanding customer requirements and expectations.What does it appear that SAAI is doing?

Accepted Answer

The use of self-managed teams is one management practice suggested as a way to create a competitive advantage through employees.

Question 17

Narrative 1-1
Krispy Kreme has been described by many as "the hottest brand in America." The company's success in an environment that is not conducive to food operations succeeding is due to a mix of "shrewdness, original thinking, and entrepreneurship." The company originated in Winston-Salem, North Carolina, where it still operates a plant that fills a 23 kg bag with donut mix every seven seconds. It recently opened a new plant in Effingham, Illinois, that fills a bag every three seconds. This second plant allows the company to reduce costs while increasing its output. Vernon Rudolph founded and ran the company until 1973, when he died without naming a successor. His death caused the company problems for the next decade.
-Refer to the Narrative 1-1.Which management function had Rudolph failed to perform at the time of his death?

Accepted Answer

The answer of Narrative 1-1
Krispy Kreme has been described by...

Question 18

Martha has been with her company for 15 years.She started at the lowest level in manufacturing and worked her way up through all the management levels.She is now the vice president of operations.Which skill was Martha most likely equally adept at through each level of her progress?

Accepted Answer

Human skills, which involve the ability to work well with others and understand their perspectives, are important at all levels of management. Martha likely had to work with others in manufacturing, manage a team as a supervisor, coordinate with other departments as a middle manager, and lead a large team as a vice president. Her ability to interact effectively with people likely played a critical role in her success at each level.

Question 19

Which of the following skills creates a competitive advantage through people by rewarding them for providing exceptional customer service?

Accepted Answer

Motivation to manage involves encouraging and driving employees to exceed expectations and perform at their best. By rewarding employees for exceptional customer service, they are motivated to continue providing quality service, creating a competitive advantage for the organization.

Question 20

After six months in the role,what do new managers most typically believe their job is?

Accepted Answer

The answer of After six months in the role,what do...

Quiz 1: Management