Question 1

Characteristics such as whether the channel is personal or impersonal and the speed at which messages can be sent determine _________
A)noise level
B)jargon
C)media richness
D)decoding

Accepted Answer

The answer of Characteristics such as whether the channel is...

Question 2

Collectivist countries, such as Japan, typically value _________.
A)formal communication
B)decisions by consensus
C)filtering of information
D)emails and position papers

Accepted Answer

Collectivist countries value decisions by consensus, where everyone's input is considered and taken into account. This is in contrast to individualist cultures where decisions may be made by one or a few individuals. Formal communication and filtering of information may also be valued, but they are not unique to collectivist cultures. Emails and position papers are methods of communication and do not necessarily reflect cultural values.

Question 3

Active listening is enhanced by developing _________ with the speaker.
A)telepathy
B)apathy
C)sympathy
D)empathy

Accepted Answer

Empathy involves understanding the speaker's perspective and feelings, which enhances the ability to listen actively. Telepathy (communication through thoughts) is not a known or reliable skill, apathy (lack of interest or concern) is the opposite of active listening, and sympathy (feeling pity or sorrow for another's situation) lacks the depth of understanding required for active listening.

Question 4

Which phrase best reflects the problems associated with jargon?
A)Within a specialised, close-knit group
B)As shorthand for technical terms
C)In spoken rather than written language
D)Words mean different things to different people

Accepted Answer

Jargon can lead to misunderstandings and confusion because different people can interpret the same word or term in different ways.

Question 5

What are the four essential elements of active listening?
A)Concentration, intensity, willingness to take responsibility for actions, receptivity
B)Summarising, integrating, empathy, concentration
C)Intensity, empathy, acceptance, willingness to take responsibility for completeness
D)Intensity, concentration, empathy, acceptance

Accepted Answer

The answer of What are the four essential elements of...

Question 6

When an auto executive fails to notice an important demographics report in her overstuffed inbox before going to a meeting, she is likely to be suffering from this.
A)Information overload
B)Noise barrier
C)Selective perception
D)Filtering

Accepted Answer

The situation described suggests that the executive's inbox is overloaded with too much information, which can lead to important messages being missed or overlooked. This is commonly known as information overload. The other options, such as noise barrier, selective perception, and filtering, do not accurately describe the executive's problem in this scenario.

Question 7

Emotions can distort communication _________.
A)for receivers only
B)only when negative
C)for both senders and receivers
D)for senders only

Accepted Answer

Emotions can influence both the way a message is sent by the sender and how it is perceived by the receiver. Positive emotions may enhance communication, but negative emotions such as anger or frustration can lead to misunderstandings and misinterpretations. Therefore, both parties can experience communication distortions due to emotions.

Question 8

One particularly effective form of providing feedback is for the receiver to _________.
A)send a written message that states 'message received'
B)raise a hand to show that the message was received
C)restate the message in his or her own words
D)state 'message received' out loud

Accepted Answer

Restating the message in one's own words is called paraphrasing. It is an effective method of feedback because it ensures that the receiver understands the message correctly. It also shows the sender that the receiver is paying attention and is actively involved in the communication process.  Option A, B, and D are not effective methods of feedback as they only indicate that the message was received but do not confirm understanding.

Question 9

All of the following are true of active listening except _________.
A)Empathy is a barrier to active listening
B)Listening demands serious intellectual effort
C)Active listening demands intense concentration
D)It is a skill that most people need to improve

Accepted Answer

Empathy is actually an important aspect of active listening, as it involves understanding and considering the speaker's perspective and feelings.

Question 10

When an auto designer's presentation of a new car design shows all of the good features of the design but fails to mention the poor fuel efficiency that the model will get, she is engaging in this.
A)Information overload
B)Filtering
C)Emotion
D)Selective perception

Accepted Answer

Filtering occurs when information is deliberately withheld or presented in a manner that emphasizes certain aspects while downplaying or omitting others. In this case, the designer is filtering the information by showcasing the positive features of the car design and omitting the negative aspect of poor fuel efficiency.

Question 11

Australian managers tend to rely on this style of communication.
A)Formal and written
B)Verbal and formal
C)Verbal and informal
D)Informal and unwritten

Accepted Answer

The answer of Australian managers tend to rely on this...

Question 12

The average listener can understand language at a rate that is _________ the average speaker can speak.
A)much faster than
B)much slower than
C)the same rate as
D)a little bit slower than

Accepted Answer

Studies have shown that the average person can comprehend spoken language at a rate of up to 400 words per minute, while the average speaker can only talk at a rate of about 125-175 words per minute. Therefore, the listener can understand at a much faster rate than the speaker can speak.

Question 13

During an interview, minutes after a tough loss, a soccer coach who is frustrated with calls made by the game's referees should probably do this.
A)Take some time to cool down
B)Express his anger freely
C)Blame the referees for the defeat
D)Blame himself for the defeat

Accepted Answer

It is important for the coach to take some time to cool down and gather their thoughts before giving an interview after a tough loss. Expressing anger freely or blaming the referees may come off as unprofessional and undermine the team's performance. Blaming oneself for the defeat shows accountability and a willingness to learn and improve for future games.

Question 14

Which of the following is an example of a noise?
A)Alison surveys her employees about their favourite restaurant
B)Rashmi sends an emotional email to her manager about another colleague
C)Jack asks the new employee if she is married
D)Max's audio drops out during his Webinar

Accepted Answer

A noise is any external or internal interference that disrupts the communication process. In this scenario, Max's audio dropping out during his Webinar is a noise as it disrupts the communication and can cause confusion or missing information. The other options are not examples of noise as they do not disrupt the communication process directly.

Question 15

While the speaker is speaking, active listeners use idle brain time to _________.
A)summarise what they've heard
B)compose interesting follow-up questions
C)plan other important projects
D)evaluate the ethical nature of the speaker's content

Accepted Answer

Active listeners use idle brain time to summarise what they've heard, which helps them retain the information and better understand the speaker's message. Composing follow-up questions, planning other projects, and evaluating the ethical nature of the content are all important activities, but they would require focused attention and would likely distract from the speaker's message.

Question 16

Which organisation would most likely offer more opportunities for filtering?
A)An organisation with a strict hierarchy
B)An organisation with collaborative work arrangements
C)An organisation that primarily uses email to communicate
D)An organisation that rewards substance over appearance

Accepted Answer

An organisation with a strict hierarchy is likely to have more opportunities for filtering because decisions and communication flow through a limited number of individuals. The higher-ups in the hierarchy can influence which information or ideas are shared with lower-ranking employees, leading to a filtering of information.

Question 17

Auto company engineers want technical terms such as 'limited slip differential' used in car ads.Ad executives, on the other hand, do not want these terms used.The cause of their disagreement is _________.
A)selective perception
B)emotion
C)gender
D)language

Accepted Answer

The disagreement stems from differences in language preferences. Engineers prefer technical terms to accurately describe features, while ad executives prefer more accessible language to appeal to a broader audience.

Question 18

Which slogan for a new car would be likely to appeal more to women than to men?
A)Carve out your niche
B)Be the top dog on every block
C)The ultimate among ultimates
D)Carry a little bit of home wherever you drive

Accepted Answer

The slogan "Carry a little bit of home wherever you drive" is more likely to appeal to women as it emphasizes comfort and the idea of the car being an extension of their home or personal space. It speaks to the idea that the car can provide a sense of familiarity and safety.

Question 19

The purpose of feedback is to determine whether a message was _________.
A)received
B)received and understood
C)worth sending
D)verbal or nonverbal

Accepted Answer

The purpose of feedback is to determine whether a message was received and understood. Feedback allows the sender of the message to gauge whether their intended message was successfully conveyed and if any adjustments need to be made to improve understanding.

Question 20

Because the average listener can comprehend language at a rate that is much higher than speakers can speak, people tend to be _________.
A)good speakers
B)good listeners
C)slow talkers
D)poor listeners

Accepted Answer

Since listeners can comprehend language faster than it is spoken, they often become poor listeners because their minds can wander or they can become easily distracted during the slower pace of speech.

Quiz 12: Managing Communication and Information

Characteristics such as whether the channel is personal or impersonal and the speed at which messages can be sent determine _________

Collectivist countries, such as Japan, typically value _________.

Active listening is enhanced by developing _________ with the speaker.

Which phrase best reflects the problems associated with jargon?

What are the four essential elements of active listening?

When an auto executive fails to notice an important demographics report in her overstuffed inbox before going to a meeting, she is likely to be suffering from this.

Emotions can distort communication _________.

One particularly effective form of providing feedback is for the receiver to _________.

All of the following are true of active listening except _________.

When an auto designer's presentation of a new car design shows all of the good features of the design but fails to mention the poor fuel efficiency that the model will get, she is engaging in this.

Australian managers tend to rely on this style of communication.

The average listener can understand language at a rate that is _________ the average speaker can speak.

During an interview, minutes after a tough loss, a soccer coach who is frustrated with calls made by the game's referees should probably do this.

Which of the following is an example of a noise?

While the speaker is speaking, active listeners use idle brain time to _________.

Which organisation would most likely offer more opportunities for filtering?

Auto company engineers want technical terms such as 'limited slip differential' used in car ads.Ad executives, on the other hand, do not want these terms used.The cause of their disagreement is _________.

Which slogan for a new car would be likely to appeal more to women than to men?

The purpose of feedback is to determine whether a message was _________.

Because the average listener can comprehend language at a rate that is much higher than speakers can speak, people tend to be _________.