Question 1

Task forces that are relatively permanent are referred to as:
A) interest groups.
B) informal groups.
C) standing committees.
D) virtual groups.
E) working committees.

Accepted Answer

Task forces that are relatively permanent are often referred to as standing committees.

Question 2

Which of the following statements is true of task forces?
A) Task forces that are relatively permanent are often referred to as ad hoc committees.
B) Task forces are composed of employees who enjoy one another's company and socialize with one another.
C) Task forces are committees of managers or nonmanagerial employees from various departments or divisions who meet to solve a specific, mutual problem.
D) Task forces are groups that managers or nonmanagerial employees form to help achieve their own goals or meet their own needs.
E) A group of interns who work in a hospital and have lunch together twice a week constitute a task force.

Accepted Answer

Task forces are committees of managers or nonmanagerial employees from various departments or divisions who meet to solve a specific, mutual problem.

Question 3

The CEO of ABC Company forms a top-management team to develop the strategic marketing plan for the organization and selects members who possess different expertise, skills, knowledge, and experience. The team, in this case, has been created with emphasis mainly on _____.
A) diversity
B) individualism
C) groupthink
D) social loafing
E) autocracy

Accepted Answer

Diversity in a workgroup implies varied expertise, skills, knowledge, and experience among its members.

Question 4

Performance gains that result when individuals and departments coordinate their actions is called _____.
A) synergy
B) conformance
C) deviance
D) groupthink
E) social loafing

Accepted Answer

Performance gains that result when individuals and departments coordinate their actions is called synergy.

Question 5

A team whose members work face-to-face and have the expertise and experience needed to develop new products is called a(n) _____.
A) top-management team
B) informal team
C) research and development team
D) interest group
E) virtual team

Accepted Answer

A team whose members work face-to-face and have the expertise and experience needed to develop new products is called a research and development team.

Question 6

JME Manufacturing put together a group of employees from marketing, engineering, manufacturing, and quality control to come up with a new product idea. This is an example of a(n) _____ group.
A) informal
B) friendship
C) advocacy
D) cross-functional
E) top-management

Accepted Answer

Formal work groups are cross-functional teams composed of members from different departments.

Question 7

A group of workers form a group so that the members can interact with each other socially both on and off the job. This is an example of a(n) _____.
A) task force
B) cross-functional group
C) command group
D) informal group
E) virtual team

Accepted Answer

Sometimes organization members, managers or nonmanagers, form groups because they feel that groups will help them achieve their own goals or meet their own needs (for example, the need for social interaction). Groups formed in this way are informal groups.

Question 8

Team members within a particular group are generally more fixated on coming to a common, agreeable solution over accurately assessing the problems that the group is facing. This type of faulty group decision making is called _____.
A) cognitive dissonance
B) halo effect
C) synergy
D) groupthink
E) social loafing

Accepted Answer

Groupthink is faulty group decision making that results when group members strive for agreement at the expense of an accurate assessment of the situation.

Question 9

A small group of marketers from different departments of an organization get together every Friday and go to lunch, where they discuss various topics. This is an example of:
A) a control group.
B) a virtual team.
C) an informal group.
D) a command group.
E) a self-managed work team.

Accepted Answer

Sometimes organization members, managers or nonmanagers, form groups because they feel that groups will help them achieve their own goals or meet their own needs (for example, the need for social interaction). Groups formed in this way are informal groups.

Question 10

To further promote innovation among team members, the manager should avoid:
A) offering guidance to the group.
B) coaching the group in developing certain skills.
C) closely directing or supervising the group.
D) providing the resources the group needs.
E) assisting the group in its requirements.

Accepted Answer

To promote innovation, the manager's role is to provide guidance, assistance, coaching, and the resources team members need and not to closely direct or supervise their activities.

Question 11

A group of machinists in a manufacturing plant who report to the same shop foreman is an example of:
A) an informal group.
B) a virtual group.
C) a cross-functional group.
D) a self-managed work group.
E) a command group.

Accepted Answer

Subordinates who report to the same supervisor compose a command group.

Question 12

Which of the following statements is true with respect to groups and teams?
A) All groups are considered as teams.
B) Teams have no restrictions on the number of members in them, unlike groups.
C) The intensity with which members work together is always higher in a team than in a group.
D) All groups are informal and all teams are formal.
E) There is a specific, overriding common goal or objective for groups but not for teams.

Accepted Answer

The two characteristics that distinguish teams from groups are the intensity with which team members work together and the presence of a specific, overriding team goal or objective. A team is a group whose members work intensely with one another to achieve a specific common goal or objective.

Question 13

When the CEO of an organization redesigns the organizational chart to define different reporting relationships among the organization's managers, she is essentially creating _____.
A) informal groups
B) friendship groups
C) command groups
D) virtual groups
E) interest groups

Accepted Answer

When top managers design an organization's structure and establish reporting relationships and a chain of command, they are essentially creating command groups.

Question 14

A group of managers who are responsible for designing the long-range strategic plan for an organization are collectively known as:
A) an informal team.
B) a cross-cultural group.
C) a top-management team.
D) a friendship group.
E) an interest group.

Accepted Answer

Top-management teams are responsible for developing the strategies that result in an organization's competitive advantage.

Question 15

Groups established by managers to attain organizational goals are called:
A) friendship groups.
B) control groups.
C) formal groups.
D) interest groups.
E) advocacy groups.

Accepted Answer

Formal groups are those that managers establish to achieve organizational goals.

Question 16

Managers at Clementiq Inc. established a group comprising engineers from Germany, Japan, and the United States for the design and manufacture of a new product for the organization. This is known as a(n) _____ team.
A) cross-cultural
B) informal
C) top-management
D) advocacy
E) interest

Accepted Answer

Cross-cultural teams are composed of members from different cultures or countries.

Question 17

The management of a popular sporting equipment manufacturer, as a part of their advertising strategy for their latest product, has put together a team to market their product across the country. The team put together for this purpose is called a(n):
A) formal group.
B) top-management group.
C) control group.
D) friendship group.
E) interest group.

Accepted Answer

A group that managers establish to achieve organizational goals is called a formal group. In this case, the team has been put together by the management to advertise the company's product.

Question 18

Which of the following statements is true of a command group?
A) A command group is an example of an informal group.
B) A command group is composed of employees who enjoy one another's company and socialize with one another.
C) A group of interns who work in a hospital and have lunch together twice a week constitute a command group.
D) A command group is composed of the CEO, the president, and the heads of the most important departments.
E) Subordinates who report to the same supervisor compose a command group.

Accepted Answer

Subordinates who report to the same supervisor compose a command group.

Question 19

Which of the following should managers ensure in order to take advantage of the potential for synergy?
A) Create groups where the members have identical personalities
B) Be strongly directive with the group
C) Appoint members with complementary skills and knowledge
D) Avoid empowerment
E) Reward individual performances instead of the group as a whole

Accepted Answer

To take advantage of the potential for synergy in groups, managers need to make sure that groups are composed of members who have complementary skills.

Question 20

A group of telephone operators in a telecommunications company who report to the same supervisor are part of a(n) _____.
A) research and development team
B) informal group
C) command group
D) interest group
E) control group

Accepted Answer

Subordinates who report to the same supervisor compose a command group.

Quiz 15: Effective Groups and Teams

Task forces that are relatively permanent are referred to as:

Which of the following statements is true of task forces?

The CEO of ABC Company forms a top-management team to develop the strategic marketing plan for the organization and selects members who possess different expertise, skills, knowledge, and experience. The team, in this case, has been created with emphasis mainly on _____.

Performance gains that result when individuals and departments coordinate their actions is called _____.

A team whose members work face-to-face and have the expertise and experience needed to develop new products is called a(n) _____.

JME Manufacturing put together a group of employees from marketing, engineering, manufacturing, and quality control to come up with a new product idea. This is an example of a(n) _____ group.

A group of workers form a group so that the members can interact with each other socially both on and off the job. This is an example of a(n) _____.

Team members within a particular group are generally more fixated on coming to a common, agreeable solution over accurately assessing the problems that the group is facing. This type of faulty group decision making is called _____.

A small group of marketers from different departments of an organization get together every Friday and go to lunch, where they discuss various topics. This is an example of:

To further promote innovation among team members, the manager should avoid:

A group of machinists in a manufacturing plant who report to the same shop foreman is an example of:

Which of the following statements is true with respect to groups and teams?

When the CEO of an organization redesigns the organizational chart to define different reporting relationships among the organization's managers, she is essentially creating _____.

A group of managers who are responsible for designing the long-range strategic plan for an organization are collectively known as:

Groups established by managers to attain organizational goals are called:

Managers at Clementiq Inc. established a group comprising engineers from Germany, Japan, and the United States for the design and manufacture of a new product for the organization. This is known as a(n) _____ team.

The management of a popular sporting equipment manufacturer, as a part of their advertising strategy for their latest product, has put together a team to market their product across the country. The team put together for this purpose is called a(n) :

Which of the following statements is true of a command group?

Which of the following should managers ensure in order to take advantage of the potential for synergy?

A group of telephone operators in a telecommunications company who report to the same supervisor are part of a(n) _____.