In some countries maintenance of automobiles is not the norm.Cars are not repaired until they break down.Since the consumer is automatically angry with the manufacturer when something goes wrong with the car,repair and maintenance has become a concern of the various automobile manufacturers in this market.In which of the following components of the product component model would management need to make improvement if problems such as the one above are going to be solved?

Question

Quizplus · Accepted Answer

The support services component of the product component model includes after-sales services such as maintenance and repair. If the problem of cars not being maintained until they break down is to be solved, automobile manufacturers need to improve their support services component by providing better maintenance services and educating customers on the importance of regular maintenance.

In Some Countries Maintenance of Automobiles Is Not the Norm