Question 1

Which of the following is a "do" when attempting to improve communication?

Accepted Answer

Smile and show animation when communicating.

Question 2

The grapevine is _____.

Accepted Answer

The grapevine is the unofficial communication system of the informal organization,a network of gossip and rumor.Research shows that the grapevine is (1)faster than formal channels, (2)about 75% accurate,and (3)used by employees when they are insecure,threatened,or faced with organizational change.Gossip can be notoriously misleading and a great reducer of morale in a dysfunctional company.

Question 3

Rena,a marketing manager,uses a sports car metaphor to explain a concept to her male counterpart in finance.She is said to be _____.

Accepted Answer

Genderflexing refers to temporarily using communication behaviors typical of the other gender to increase the potential for influence.For example,a female manager might use sports analogies to motivate a group of males.

Question 4

______ communication channels develop outside the organizational structure and do not follow the chain of command.

Accepted Answer

Informal communication channels develop outside the formal structure and do not follow the chain of command;they skip management levels and cut across lines of authority.

Question 5

Gossip and rumor in an organization are part of the _____,which itself is a type of ______ communication channel.

Accepted Answer

Two types of informal communication channels are (1)the grapevine and (2)management by wandering around (MBWA).The grapevine is the unofficial communication system of the informal organization,a network of gossip and rumor of what is called "employee language."

Question 6

Channels of communications that follow the chain of command and are considered as official are termed _____.

Accepted Answer

Formal communication channels follow the chain of command and are recognized as official.

Question 7

Diane,a marketing manager,shares some of the market research her department has analyzed with the research and development group.Diane is communicating _____.

Accepted Answer

Horizontal communication flows within and between work units;its main purpose is coordination.

Question 8

A person's characteristic speaking patterns,such as the use of pacing,pausing,questions,and stories,is known as _____.

Accepted Answer

A linguistic style is a person's characteristic speaking patterns,including pacing,pausing,directness,word choice,and use of questions,jokes,stories,apologies,and similar devices.

Question 9

Compared to women,men tend to _____.

Accepted Answer

According to Deborah Tannen,men are more likely than women to be indirect when it comes to admitting fault or when they don't know something.

Question 10

The dean at Corbin Business College disseminated a new five-year strategic plan to department chairs.This is an example of _____.

Accepted Answer

Downward communication flows from a higher level to a lower level (or levels).

Question 11

At the end of the fiscal year,Dilinger Investments releases an earnings report to clients.This is an example of communicating _____.

Accepted Answer

External communication flows between people inside and outside the organization.These are other stakeholders: customers,suppliers,shareholders or other owners,and so on.

Question 12

Which of the following is not a way in which nonverbal communication is expressed?

Accepted Answer

Nonverbal communication consists of messages sent outside of the written or spoken word.Six ways in which nonverbal communication is expressed are through (1)eye contact, (2)facial expressions, (3)body movements and gestures, (4)touch, (5)setting,and (6)time.

Question 13

A manager who literally wanders around her organization and talks with people across all lines of authority is doing _____.

Accepted Answer

Management by wandering around (MBWA)describes a manager's literally wandering around his or her organization and talking with people across all lines of authority.

Question 14

Most people tend to ______ when conveying bad news or negative feedback.

Accepted Answer

Eye contact expresses emotion;for instance,most people tend to avoid eye contact when conveying bad news or negative feedback.

Question 15

Which of the following is a "don't" when attempting to improve communication?

Accepted Answer

Avoid closing your eyes when communicating.

Question 16

The more management levels through which a message passes,the _____.

Accepted Answer

The more management levels through which a message passes,the more it is prone to distortion.

Question 17

Which of the following indicates how official communications should be routed?

Accepted Answer

The organizational chart indicates how official communications like memos,letters,reports,and announcements are supposed to be routed.

Question 18

A manager who is instructing his employee about work tasks is communicating _____.

Accepted Answer

Vertical communication is the flow of messages up and down the hierarchy within the organization: bosses communicating with employees,employees communicating with bosses.

Question 19

The statement "Young men are reckless" reflects a(n)_____.

Accepted Answer

A stereotype consists of oversimplified beliefs about a certain group of people.There are,for instance,common stereotypes about old people,young people,males,and females.Examples include,"Young men are reckless," and "Old women are scolds."

Question 20

According to Deborah Tannen,men are more likely than women to _____.

Accepted Answer

According to Deborah Tannen,men are more likely than women to use "I" statements and are more likely to boast about their achievements.

Quiz 15: Interpersonal and Organizational Communication: Mastering the Exchange of Information