Question 1

The process of actively decoding and interpreting verbal messages, which requires full attention and processing, is known as active _____.

Accepted Answer

Active listening involves fully engaging with and interpreting verbal messages, requiring focus and attention. Empathizing, comprehension, hearing, and evaluation are all related to listening but do not specifically refer to the active process of decoding and interpreting messages.

Question 2

Which of the following is not a suggestion that may help you be a good listener?

Accepted Answer

Memorization of details is not a key aspect of being a good listener. Rather, focusing on the main ideas, asking questions, summarizing remarks, and judging content are more important in effective listening.

Question 3

Which of the following is not a disadvantage of e-mail?

Accepted Answer

The average worker receives 200 e-mails a day.Some disadvantages of e-mail are that (1)there has been a decrease in all other forms of communication among coworkers,including greetings and informal conversations; (2)emotions often are poorly communicated or miscommunicated via e-mail messages;and (3)the greater the use of e-mail,the less connected coworkers reportedly feel.

Question 4

All of the following are rules for using smartphones except _____.

Accepted Answer

All of the options except for option D are rules for using smartphones. Option D suggests texting during meetings or conversations which is not an acceptable behavior when using smartphones in public.

Question 5

The average speaker communicates about ______ as many words as the average listener can process.

Accepted Answer

The average speaker communicates 125 words per minute,while we can process 500 words per minute.Poor listeners use this information-processing gap to daydream.They think about other things,thus missing the important parts of what's being communicated.

Question 6

Generally, people comprehend about ______ of a typical verbal message.

Accepted Answer

Generally,people comprehend only about 35% of a typical verbal message,experts say.

Question 7

The key to protecting digital communication systems against fraud, hackers, identity theft, and other threats is _____.

Accepted Answer

Using prevention techniques like strong passwords is the key to protecting digital communication systems against fraud, hackers, identity theft, and other threats. File-sharing services, hiring ethical employees, creating a well-funded IT department, and minimizing turnover may all contribute to the overall security of communication systems, but a strong focus on prevention techniques like strong passwords is essential in protecting against specific security threats.

Question 8

______ can be quite expensive, requiring a specially designed room with multiple cameras and high-definition video screens.

Accepted Answer

The given statement describes the requirements of telepresence technology which can be quite expensive due to the need for a specially designed room with multiple cameras and high-definition video screens. Videoconferencing, telecommuting, teleworking, and netconferencing do not necessarily require such specific room designs.

Question 9

If you want your writing to establish a common ground with the reader and make your overall argument stronger, you should order your arguments from _____.

Accepted Answer

Ordering arguments from negative to positive is a strategy that establishes a common ground with your reader and puts the positive argument last,which makes it stronger.

Question 10

When thieves use your name and good credit rating to get cash or buy things, it is known as _____.

Accepted Answer

This is the exact definition of identity theft.

Question 11

Active listening requires all except _____.

Accepted Answer

Active listening requires decoding, interpreting verbal messages, full attention, and processing of information. Focusing on the delivery rather than the content is not a requirement for active listening. In fact, active listening involves focusing on both the delivery and content of the message being communicated.

Question 12

A(n) ________ listener tries to determine the rationale of the speaker's argument, preferring logical presentations without interruptions, focusing on relationships among ideas, and waiting until all information is available before expressing opinions.

Accepted Answer

A comprehensive listener is someone who takes the time to process and understand all of the speaker's information before forming any opinions or judgments. They prefer logical presentations without interruptions, focus on relationships among ideas, and try to determine the rationale of the speaker's argument before expressing their own opinions. This type of listener is important in situations where detailed information or complex arguments are being presented.

Question 13

Which of the following is not a norm of the Millennial generation?

Accepted Answer

Millennials are known for being skeptical and questioning authority, and are more likely to fact-check information before accepting it as true. They are not known for blindly accepting facts and authority at face value.

Question 14

Using video and audio links along with computers to allow people at different locations to see, hear, and talk with each other is called _____.

Accepted Answer

Videoconferencing is the specific term used to describe the use of video and audio links along with computers to allow people at different locations to see, hear, and talk with each other. Telecommuting refers to working from a remote location, collaborative computing refers to the use of technology to facilitate collaboration on projects, audioconferencing refers specifically to the use of audio links to allow people to communicate, and telecollaborating is not a commonly used term in the technology industry.

Question 15

Which of the following is a characteristic of telecommuting?

Accepted Answer

Telecommuting allows for increased ability to hire certain workers, such as homebound people with disabilities, who may not be able to physically commute to a workplace. This can provide more job opportunities for individuals with disabilities and can increase diversity in the workforce. The other options listed are not necessarily characteristics of telecommuting.

Question 16

Which of the following is appropriate for workplace e-mail?

Accepted Answer

Trimming the sender's e-mail when replying is appropriate in workplace e-mails as it allows for clear and concise communication.

Answer: B
 Complicated topics can be discussed in workplace e-mails, but should be presented in a clear and organized manner.

Answer: E
 Sensitive personal issues should not be discussed in workplace e-mails, as they are not appropriate for professional communication.

Therefore, the best choices for workplace e-mails are C and B.

Question 17

Speed reading works well for material that is _____.

Accepted Answer

Speed reading works well for material that is easy or familiar because the reader can quickly recognize the content and process it efficiently. Speed reading may not be ideal for unfamiliar, dense, or complicated material that requires more careful attention and comprehension.

Question 18

During the information gap between what someone says and processing the information, good listeners do which of the following?

Accepted Answer

Good listeners mentally summarize what's been said during the information gap to better understand and retain the information. Daydreaming, thinking about other things, deciding what they will say next, and making a convincing argument against what is being said all indicate poor listening skills.

Question 19

Allen wants to change the CEO's mind about contracting an outside firm to outsource their customer service phone center. He decides to write a proposal, including a variety of arguments to support of his idea. Here, Allen should order his ideas from _____.

Accepted Answer

Ordering arguments from least controversial to most controversial is the most effective when the reader is attached to a particular solution different from the one you're proposing.

Question 20

The source for crowdsourcing is most often _____.

Accepted Answer

The term "crowdsourcing" refers to the practice of obtaining information, services, or contributions from a large group of individuals, especially from the online community. Therefore, the most common source for crowdsourcing is the online community.

Quiz 15: Interpersonal and Organizational Communication: Mastering the Exchange of Information