Question 1

Articulate why the classical viewpoint is important. Give an example.

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Question 2

Explain one of Mary Parker Follett's ideas on how organizations should become more democratic. Give an example.

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Question 3

Describe the four parts of a system.

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Question 4

Explain the contingency viewpoint. Give an example.

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Question 5

Contrast Theory X and Theory Y. Explain why both theories are important.

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Question 6

A successful daycare center continuously focuses on actively developing, finding, and then communicating to its employees any new information and approaches related to its business of child care so that workers can modify their behavior to reflect this new knowledge. These types of companies are called _______ organizations.
A) customer-focused
B) learning
C) research
D) evolving
E) 360-degree

Accepted Answer

The description of a company that continuously focuses on actively developing, finding, and then communicating new information and approaches to its employees in order to modify their behavior to reflect this new knowledge best aligns with the concept of a learning organization.

Question 7

Compare an open and closed system.

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Question 8

Explain the three ways Hugo Munsterberg believed psychologists could contribute to industry.

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Question 9

Describe the Hawthorne effect. Explain the flaws in the studies.

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Question 10

Explain soldiering. Describe the four principles of science that Frederick Taylor believed managers could use to eliminate soldiering.

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Question 11

Summarize total quality management.

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Question 12

An organization in which the management builds a commitment to learning, works to generate ideas with impact, and works to generalize ideas with impact is creating a(n) ____.
A) focused organization
B) learning organization
C) evolving atmosphere
D) customer-focused organization
E) 360-degree training structure

Accepted Answer

The characteristics described in the statement are those of a learning organization. A learning organization is one that prioritizes continuous learning, encourages and generates new ideas, and seeks to apply and generalize the knowledge gained. The other answer choices do not fully capture the essence of the organization described in the statement.

Question 13

To gain a competitive edge this year, the upper management of a global IT company has decided to focus on customer service, employee training, and continuous quality improvement. This approach is known as _____.
A) customer focus
B) total quality management (TQM)
C) evidence-based management
D) competitive edging
E) constancy of purpose

Accepted Answer

The approach described in the scenario is known as Total Quality Management (TQM), which emphasizes the importance of customer service, employee training, and continuous quality improvement to gain a competitive edge. Option A (customer focus) is a component of TQM, but doesn't encompass the other two elements mentioned in the scenario. Option C (evidence-based management) and option E (constancy of purpose) are related concepts, but don't fully capture the focus on customer service and employee training emphasized in TQM. Option D (competitive edging) is not a recognized term or approach in management theory.

Question 14

Explain the five positive bureaucratic features that Max Weber believed contributed to a better-performing organization.

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Question 15

Dominique, an executive chef in a large hotel, recently attended a training conference sponsored by several top professionals in his field, where he learned numerous ways his restaurant and hotel can better serve customers. Dominique is excited that management asked him to present this information to the hotel staff so the restaurant and hotel can make needed improvements. Dominique's hotel is a(n) _____ organization.
A) focused
B) learning
C) evolving
D) customer-focused
E) 360-degree

Accepted Answer

The hotel is a learning organization because it values continuous learning and improvement, as evidenced by sending Dominique to the training conference and asking him to present the information to staff for implementation.

Question 16

Define learning organization. Summarize the three parts of a learning organization.

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Quiz 2: Management Theory: Essential Background for the Successful Manager