Question 1

____________________ change is related to the organization's production process, i.e., how the organization does its work.

Accepted Answer

The answer of ____________________ change is related to the organization's...

Question 2

Which approach should a group use to resist change if the group has power over implementation and if the group will lose out in the change?
A) Negotiation
B) Top management support
C) Participation
D) Coercion
E) Education

Accepted Answer

The answer of Which approach should a group use to...

Question 3

The innovation strategy for changing products and technologies that involves managers putting in place processes and structures to ensure that new ideas are carried forward for acceptance and implementation is known as ____________________.

Accepted Answer

The answer of The innovation strategy for changing products and...

Question 4

____________________ is the generation of novel ideas that might meet perceived needs or offer opportunities for the organization.

Accepted Answer

The answer of ____________________ is the generation of novel ideas...

Question 5

The innovation strategy for changing products and technologies that involves creating conditions and systems to facilitate internal and external coordination and knowledge sharing is known as ____________________.

Accepted Answer

The answer of The innovation strategy for changing products and...

Question 6

The ____ approach to change implementation should be used when users have power to resist.
A) education
B) participation
C) coercion
D) top management support
E) domination

Accepted Answer

The answer of The ____ approach to change implementation should...

Question 7

Which of the following symbolizes to all employees that the change is important for the organization?
A) Education
B) Coercion
C) Participation
D) Negotiation
E) Top management support

Accepted Answer

Top management support is a powerful symbol of the importance of change as it shows that the change initiative has the backing of senior leaders in the organization. When employees see that the leaders at the top are invested in the change, they are more likely to believe in its importance and be motivated to participate in making it happen. The other options (education, coercion, participation, and negotiation) can also be important factors in successful change, but they do not inherently symbolize the importance of the change to all employees the way top management support does.

Question 8

TooEasy, Inc. is changing from a manual ordering system to a computer-based ordering system. As part of the implementation procedures, the company invests in detailed, comprehensive training classes. What approach to change implementation is TooEasy using?
A) Communication and education
B) Top management support
C) Participation
D) Coercion
E) Negotiation

Accepted Answer

TooEasy, Inc. is using the communication and education approach as they invest in detailed, comprehensive training classes for employees to adapt to the new computer-based ordering system. This approach aims to provide employees with the necessary information and skills to support the change, increasing the chances of successful implementation.

Question 9

____________________ is the generation of novel ideas that may meet perceived needs or respond to opportunities for the organization.

Accepted Answer

The answer of ____________________ is the generation of novel ideas...

Question 10

A(n) ____________________ is a change in the organization's product or service outputs.

Accepted Answer

The answer of A(n) ____________________ is a change in the...

Question 11

Before implementing new changes in work schedules, Trudy's Trinkets works with the union to ensure a smooth transition. What approach to change is this company using?
A) Negotiation
B) Top management support
C) Participation
D) Coercion
E) Education

Accepted Answer

The answer of Before implementing new changes in work schedules,...

Question 12

____________________ is defined as the adoption of a new idea or behavior by an organization.

Accepted Answer

The answer of ____________________ is defined as the adoption of...

Question 13

Scenario - Jaimie Hall
The continuing development and improvement of computer information systems has made a powerful impression on Jaimie Hall, CEO of See-Saw City (SSC). The current computer system at SSC is seven years old, and while still highly useful and reliable, Jaimie is wondering if a new system would be more efficient and more useful. Jaimie recognized that some of her managers would prefer to keep the old system, while others have been requesting that the company update its information capability.
-Jaimie also recognizes that there are four roles in organizational change. Which of the following is NOT one of those roles?
A) Inventor
B) Champion
C) Sponsor
D) Investor
E) All of these are included.

Accepted Answer

The four roles in organizational change are inventor, champion, sponsor, and implementer. Investor is not one of those roles.

Question 14

Scenario - Jaimie Hall
The continuing development and improvement of computer information systems has made a powerful impression on Jaimie Hall, CEO of See-Saw City (SSC). The current computer system at SSC is seven years old, and while still highly useful and reliable, Jaimie is wondering if a new system would be more efficient and more useful. Jaimie recognized that some of her managers would prefer to keep the old system, while others have been requesting that the company update its information capability.
-In planning how to implement the new system, Jaimie can anticipate some resistance to the new system. This resistance can come from all of the following, EXCEPT
A) self interest of the resisting employees.
B) lack of understanding of the new system.
C) uncertainty, or a lack of information.
D) different departments pursuing different goals.
E) all of these can create resistance.

Accepted Answer

The answer of Scenario - Jaimie Hall
The continuing development and...

Question 15

____ uses formal bargaining to win acceptance and approval of a desired change.
A) Education
B) Participation
C) Coercion
D) Negotiation
E) Top management support

Accepted Answer

Negotiation uses a formal process of discussion and compromise to reach a mutually acceptable agreement. This is a way of obtaining buy-in and support for a desired change by working with other parties involved to address concerns and find common ground.

Question 16

Scenario - Jaimie Hall
The continuing development and improvement of computer information systems has made a powerful impression on Jaimie Hall, CEO of See-Saw City (SSC). The current computer system at SSC is seven years old, and while still highly useful and reliable, Jaimie is wondering if a new system would be more efficient and more useful. Jaimie recognized that some of her managers would prefer to keep the old system, while others have been requesting that the company update its information capability.
-To overcome the resistance to the new system, Jaimie can use any of the following techniques, EXCEPT
A) education and communication.
B) participation in designing the system.
C) negotiation.
D) coercion.
E) all of these can be used.

Accepted Answer

The answer of Scenario - Jaimie Hall
The continuing development and...

Question 17

The innovation strategy for changing products and technologies that involves designing the organization to encourage creativity and the initiation of new ideas is known as ____________________.

Accepted Answer

The answer of The innovation strategy for changing products and...

Question 18

Scenario - Jaimie Hall
The continuing development and improvement of computer information systems has made a powerful impression on Jaimie Hall, CEO of See-Saw City (SSC). The current computer system at SSC is seven years old, and while still highly useful and reliable, Jaimie is wondering if a new system would be more efficient and more useful. Jaimie recognized that some of her managers would prefer to keep the old system, while others have been requesting that the company update its information capability.
-Jaimie recognized that creativity is an essential ingredient in developing solutions to organizational problems. Which of the following is NOT a characteristic of a creative manager?
A) Conceptual fluency and open mindedness
B) Originality
C) Focused approach
D) Commitment
E) all of these are characteristics.

Accepted Answer

The answer of Scenario - Jaimie Hall
The continuing development and...

Question 19

Which approach to change implementation should be used when a crisis exists?
A) Education
B) Participation
C) Coercion
D) Top management support
E) None of these

Accepted Answer

When a crisis exists, the most effective approach to change implementation is coercion. This involves using authority or force to enact change quickly and decisively to address the crisis. Education, participation, and top management support may be effective approaches in less urgent situations, but in a crisis situation, immediate action is necessary.

Question 20

Sandbox Sally's, Inc. is making some changes to the work schedules of its employees. Some of the employees are not happy with the changes. As their manager, Harry tells them that they can accept it or leave. What approach to change implementation is Harry using?
A) Negotiation
B) Top management support
C) Participation
D) Coercion
E) Education

Accepted Answer

Harry is using a coercive approach to change implementation, where he is forcing the employees to accept the changes or leave. This approach can have negative consequences and does not promote employee engagement or buy-in, which may lead to decreased morale and productivity. It is not a recommended method of implementing change.

Quiz 10: Managing Change and Innovation

____________________ change is related to the organization's production process, i.e., how the organization does its work.

Which approach should a group use to resist change if the group has power over implementation and if the group will lose out in the change?

The innovation strategy for changing products and technologies that involves managers putting in place processes and structures to ensure that new ideas are carried forward for acceptance and implementation is known as ____________________.

____________________ is the generation of novel ideas that might meet perceived needs or offer opportunities for the organization.

The innovation strategy for changing products and technologies that involves creating conditions and systems to facilitate internal and external coordination and knowledge sharing is known as ____________________.

The ____ approach to change implementation should be used when users have power to resist.

Which of the following symbolizes to all employees that the change is important for the organization?

TooEasy, Inc. is changing from a manual ordering system to a computer-based ordering system. As part of the implementation procedures, the company invests in detailed, comprehensive training classes. What approach to change implementation is TooEasy using?

____________________ is the generation of novel ideas that may meet perceived needs or respond to opportunities for the organization.

A(n) ____________________ is a change in the organization's product or service outputs.

Before implementing new changes in work schedules, Trudy's Trinkets works with the union to ensure a smooth transition. What approach to change is this company using?

____________________ is defined as the adoption of a new idea or behavior by an organization.

____ uses formal bargaining to win acceptance and approval of a desired change.

The innovation strategy for changing products and technologies that involves designing the organization to encourage creativity and the initiation of new ideas is known as ____________________.

Which approach to change implementation should be used when a crisis exists?

Sandbox Sally's, Inc. is making some changes to the work schedules of its employees. Some of the employees are not happy with the changes. As their manager, Harry tells them that they can accept it or leave. What approach to change implementation is Harry using?