Question 1

Mike is resisting an organizational change as it may mean he will need to move to a smaller office.This resistance would be classified as "parochial self-interest."

Accepted Answer

Parochial self-interest is resistance to change based on the belief that the change will negatively impact one's own self-interest, such as a change that may result in a smaller office for the individual.

Question 2

While understandably traumatic for those that lose their jobs,downsizing typically is a neutral to positive experience for those that remain with the organization.

Accepted Answer

Downsizing can lead to increased workload, job insecurity, and decreased morale for remaining employees, making it not necessarily a neutral or positive experience.

Question 3

The iceberg analogy of the organization indicates that the formal organization is largely hidden from public view.

Accepted Answer

The iceberg analogy of the organization suggests that the informal aspects of the organization are largely hidden from public view, while the formal aspects are visible above the surface.

Question 4

While it is the least used,the combination external-internal change team has an excellent chance of success.

Accepted Answer

The statement presents a positive outlook for the success of a combination external-internal change team, indicating that it has an excellent chance of success. Therefore, the answer is true.

Question 5

An "intervention" may be one of many formal or informal activities undertaken to focus the change process.

Accepted Answer

The answer of An "intervention" may be one of many...

Question 6

Coercion should never be used to overcome resistance to change.

Accepted Answer

While coercion is generally not the preferred method for overcoming resistance to change due to its potential negative effects on morale and motivation, there are situations where it may be necessary, such as in cases of emergency, legal requirements, or when all other methods have failed and the change is critical for survival or success.

Question 7

Diversity training attempts to increase the awareness of self and of one's impact on diverse others.

Accepted Answer

Diversity training is designed to help individuals become more aware of their own biases and assumptions, as well as the impact that their attitudes and behaviors may have on others who come from different backgrounds. This training is intended to promote greater understanding and sensitivity to diversity, and to encourage individuals to become more inclusive and respectful of others who may be different from themselves.

Question 8

Organizations can take one of two approaches to introduce systematic change.These approaches have been termed structural and behavioral.

Accepted Answer

The answer of Organizations can take one of two approaches...

Question 9

In order to bring a "different perspective" a change agent must be external to the organization.

Accepted Answer

A change agent can come from both internal or external to the organization. In fact, an internal change agent has the advantage of having a better understanding of the organizational culture and dynamics, while an external change agent may bring fresh ideas and diverse experiences. Both types of change agents can bring a different perspective to the organization.

Question 10

The framework of appreciative inquiry starts with "dreaming" and concludes with "delivery."

Accepted Answer

The framework of appreciative inquiry actually begins with "discovery," then moves to "dream," followed by "design," and concludes with "destiny" or "delivery."

Question 11

Both the formal and informal aspects of organizations can be changed in a methodical,deliberate way.

Accepted Answer

Both formal and informal aspects of organizations can be intentionally modified through various methods such as restructuring, changing policies and procedures, implementing new technologies, altering communication channels, and shifting cultural values and norms.

Question 12

Low Tech U is moving from a traditional classroom approach to 100% on-line instruction.While Dr.D understands the motives and reasons for the change,he is resistant because he lacks experience with the new approach.This resistance would be classified as "low tolerance for change."

Accepted Answer

Dr. D's resistance to the change due to his lack of experience with the new approach reflects a low tolerance for change.

Question 13

Team building is intended to enable a work group to do their work more effectively,that is,to improve their performance.

Accepted Answer

Team building activities are designed to facilitate collaboration, communication, and trust within a work group. By improving these interpersonal skills, team members are better able to work together effectively, leading to improved performance and productivity. Therefore, statement A is true.

Question 14

The discovery phase of appreciative inquiry seeks to identify what is the "best" in the current situation while the dreaming phase addresses what would make the situation ideal.

Accepted Answer

The discovery phase of appreciative inquiry aims to identify the best in the current situation, while the dreaming phase involves envisioning an ideal future state.

Question 15

While empowerment has been credited with improving production and service quality in a number of companies it has not been shown to be related to efficiency.

Accepted Answer

Empowerment has been shown to be related to efficiency in some studies.

Question 16

The three major alternative approaches to change-structural,behavioral,and technological-are independent and rarely have direct impact on each other.

Accepted Answer

While the three approaches to change are distinct, they often have interrelated effects on one another. For example, changes in technology can require changes in behavior, and changes in behavior may necessitate changes in structure. Thus, these approaches are not always independent of one another.

Question 17

Introducing systematic change into an organizational using a behavioral approach is referred to by some as organizational development.

Accepted Answer

Organizational development is the formal approach to bring about planned and systematic changes in an organization using a behavioral science approach.

Question 18

When a combination external-internal change team is utilized,the internal group should be restricted to key decision makers.

Accepted Answer

In a combination external-internal change team, both the external and internal groups can have a mix of key decision makers, change agents, subject matter experts, and other relevant stakeholders. Restricting the internal group to only key decision makers can limit the diversity of perspectives and ideas that are necessary for effective change management.

Question 19

Technology is not considered to be one of the "environmental forces" of change.

Accepted Answer

Technology is considered one of the "environmental forces" of change along with social, economic, political, and demographic factors. These forces shape the business environment and impact the way organizations operate.

Question 20

Team building is typically only effective when deployed during team formation.

Accepted Answer

While team building activities can be effective during team formation, they can also be valuable at any point in a team's development, especially if there are new members, conflicts, or changes in goals or objectives. Regular team building exercises can help maintain positive team dynamics and improve communication, collaboration, and problem-solving skills.

Quiz 17: Managing Organizational Change and Learning