Question 1

In the _____ stage of the product life cycle,many consumers are entering the market and buying the product for the first time,and demand increases rapidly.
A) embryonic
B) maturity
C) decline
D) growth
E) static

Accepted Answer

In the growth stage of the product life cycle, many consumers are entering the market and buying the product for the first time, and demand increases rapidly.

Question 2

In the communication process,the pathway through which the message is sent is known as the:
A) encryption.
B) feedback.
C) medium.
D) Ethernet.
E) matrix.

Accepted Answer

A medium is the pathway through which an encoded message is transmitted to a receiver.

Question 3

The process in which the receiver interprets and tries to make sense of the message is known as:
A) encoding.
B) scrambling.
C) feedback.
D) decoding.
E) downloading.

Accepted Answer

In the process of decoding, the receiver interprets and tries to make sense of the message.

Question 4

A "company newsletter" is an example of which of the following types of communication?
A) Personal written communication
B) Impersonal written communication
C) Fax
D) Intranet
E) A memo

Accepted Answer

Impersonal written communication is lowest in information richness and is well suited for messages that need to reach a large number of receivers. Managers often find company newsletters useful vehicles for reaching large numbers of employees.

Question 5

Which of the following media of communication has the highest information richness?
A) E-mail
B) Texting
C) Face-to-face communication
D) Telephone conversation
E) Voice mail systems

Accepted Answer

Face-to-face communication is the medium that is highest in information richness.

Question 6

The amount of information that a communication medium can carry is known as:
A) media naturalness.
B) information richness.
C) coding capability.
D) information content.
E) resistance.

Accepted Answer

Information richness is the amount of information a communication medium can carry and the extent to which the medium enables the sender and receiver to reach a common understanding.

Question 7

Client computers that are linked directly to a server constitute a:
A) LAN.
B) MIS.
C) mainframe.
D) wide area network.
E) personal computer.

Accepted Answer

The client computers that are linked directly to a server constitute a local area network (LAN), and most companies have many LANs. A manager can communicate electronically with other individuals hooked into the system, whether they are in the manager's LAN, in another LAN within the manager's organization, or in another organization altogether.

Question 8

In which of the following stages of the communication process do the sender and receiver reverse their roles?
A) Transmission
B) Encoding
C) Decoding
D) Encrypting
E) Feedback

Accepted Answer

During the feedback stage, the sender and the receiver reverse their roles.

Question 9

Managers at Next Motors,who work in different locations,communicate with one another over TV screens so that they can see and hear each other and can be more involved in the decision-making process.This is known as:
A) voice mailing.
B) participating in a chat room.
C) e-mailing.
D) videoconferencing.
E) telecommuting.

Accepted Answer

During a videoconference, managers in two or more locations communicate with each other over large TV or video screens.

Question 10

Traditionally,managers have used _____ for gathering the information they need to achieve coordination and control and make decisions.
A) decision support systems
B) operations information systems
C) transaction-processing systems
D) organizational hierarchy
E) artificial intelligence

Accepted Answer

Traditionally, managers have used the organizational hierarchy as a system for gathering the information they need to achieve coordination and control and make decisions.

Question 11

The top managers of Firecracker Explosives walk about through the production plant and talk informally with employees about issues and concerns that they may have.This is an example of:
A) total quality management.
B) structured approach to direct participation.
C) impersonal communication.
D) information overload.
E) management by wandering around.

Accepted Answer

In management by wandering around, managers walk around work areas and talk informally with employees about issues and concerns that both employees and managers may have.

Question 12

Workers who are employed by an organization but who work at home are known as:
A) videoconferencers.
B) telecommuters.
C) decoders.
D) encoders.
E) virtual teammates.

Accepted Answer

Telecommuters are people who are employed by organizations and work out of offices in their own homes.

Question 13

When managers pass through work areas and talk informally with workers,they are engaging in:
A) management by exception.
B) MBO.
C) micromanaging.
D) empowerment.
E) management by wandering around.

Accepted Answer

In management by wandering around, managers walk around work areas and talk informally with employees about issues and concerns that both employees and managers may have.

Question 14

In the _____ stage of the product life cycle,a product has yet to gain widespread acceptance; customers are unsure what a product,has to offer,and demand for it is minimal.
A) embryonic
B) maturity
C) decline
D) growth
E) static

Accepted Answer

In the embryonic stage of the product life cycle, a product has yet to gain widespread acceptance; customers are unsure what a product, has to offer, and demand for it is minimal.

Question 15

Personal computers that sit on the desks of managers within a network are called _____.They are connected through a _____ to a company's powerful mainframe computer that makes sure that their programs work well together.
A) servers; client
B) rack servers; MIS
C) clients; DSS
D) clients; rack server
E) servers; CPU

Accepted Answer

The typical organization wide computing network that has emerged over time is a four-tier network solution that consists of "external" PDAs such as netbooks, smartphones, and tablet computers, connected to desktops and laptops, and then through "internal" rack servers to a company's mainframe. The internal network is composed of "client" desktop and laptop PCs connected by Ethernet to the company's system of rack servers.

Question 16

Computer software programs that are developed for charting graphs of sales performance (for example,number of units sold)over the past three years are an example of which type of software?
A) Applications
B) Artificial intelligence
C) Expert systems
D) DSS systems
E) Utility

Accepted Answer

Applications software, such as programs for word processing, spreadsheets, graphics, and database management, is software developed for a specific task or use.

Question 17

Which of the following forms of communication is lowest in information richness?
A) Face-to-face communication
B) Videoconferencing
C) Management by wandering around
D) Telephone conversation
E) Impersonal written communication

Accepted Answer

Impersonal written communication is lowest in information richness and is well suited for messages that need to reach a large number of receivers.

Question 18

The use of which of the following media would capture some of the advantages of face-to-face communication while saving time and money on travel costs for managers?
A) E-mail
B) Telephone
C) Letters
D) Memos
E) Videoconference

Accepted Answer

Videoconferences capture some of the advantages of face-to-face communication (such as access to facial expressions) while saving time and money because managers in different locations do not have to travel to meet with one another.

Question 19

A sales manager follows up a complaint from a key customer with a letter to that customer.The letter describes the nature of the complaint and what the organization plans to do to resolve the situation and prevent its future occurrence.The sales manager's choice of a communication medium for the message is influenced by:
A) groupthink.
B) the need for a paper trail.
C) management by wandering around.
D) groupware.
E) MBO.

Accepted Answer

A factor that affects the choice of a communication medium is the need for a paper or electronic trail or some kind of written documentation that a message was sent and received.

Question 20

Jane,the receptionist at Invest Right,e-mails Linda,her boss,informing her about the appointments Linda needs to attend to on a particular day.In the communication process,which of the following would best describe the e-mail?
A) Sender
B) Noise
C) Feedback
D) Receiver
E) Medium

Accepted Answer

A medium is the pathway through which an encoded message is transmitted to a receiver.

Quiz 13: Communication and Information Technology Management

In the _____ stage of the product life cycle,many consumers are entering the market and buying the product for the first time,and demand increases rapidly.

In the communication process,the pathway through which the message is sent is known as the:

The process in which the receiver interprets and tries to make sense of the message is known as:

A "company newsletter" is an example of which of the following types of communication?

Which of the following media of communication has the highest information richness?

The amount of information that a communication medium can carry is known as:

Client computers that are linked directly to a server constitute a:

In which of the following stages of the communication process do the sender and receiver reverse their roles?

Managers at Next Motors,who work in different locations,communicate with one another over TV screens so that they can see and hear each other and can be more involved in the decision-making process.This is known as:

Traditionally,managers have used _____ for gathering the information they need to achieve coordination and control and make decisions.

The top managers of Firecracker Explosives walk about through the production plant and talk informally with employees about issues and concerns that they may have.This is an example of:

Workers who are employed by an organization but who work at home are known as:

When managers pass through work areas and talk informally with workers,they are engaging in:

In the _____ stage of the product life cycle,a product has yet to gain widespread acceptance; customers are unsure what a product,has to offer,and demand for it is minimal.

Personal computers that sit on the desks of managers within a network are called _.They are connected through a _ to a company's powerful mainframe computer that makes sure that their programs work well together.

Computer software programs that are developed for charting graphs of sales performance (for example,number of units sold) over the past three years are an example of which type of software?

Which of the following forms of communication is lowest in information richness?

The use of which of the following media would capture some of the advantages of face-to-face communication while saving time and money on travel costs for managers?

Jane,the receptionist at Invest Right,e-mails Linda,her boss,informing her about the appointments Linda needs to attend to on a particular day.In the communication process,which of the following would best describe the e-mail?