Question 1

Overt discrimination is a clear violation of the principles of:
A)Distributive justice
B)Procedural justice
C)Environmental justice
D)Both distributive and environmental justice
E)Both distributive and procedural justice

Accepted Answer

Overt discrimination is a clear violation of the principles of distributive and procedural justice.

Question 2

Effectively managing diversity is a necessity on:
A)Ethical grounds
B)Religious grounds
C)Business grounds
D)Both ethical and religious grounds
E)Ethical and business grounds but not religious

Accepted Answer

Effectively managing diversity is a necessity on both ethical and business grounds.

Question 3

A simplistic belief about another person that is based on that person's gender,age,or race is known as:
A)A bias
B)A stereotype
C)Overt discrimination
D)Sexual harassment
E)Reverse discrimination

Accepted Answer

Stereotype is composed of simplistic and often inaccurate beliefs about the typical characteristics of particular groups of people.

Question 4

Tucker is in the process of hiring a new manager for his newly expanded store in a neighboring community.As he reviews the credentials of all the applicants,he pays special attention to individuals that exhibit similar characteristics to himself.Tucker is exhibiting:
A)The similar-to-me effect
B)Reverse discrimination
C)Schemas
D)Stereotyping
E)Individualism

Accepted Answer

The similar-to-me effect is the tendency to perceive others who are similar to ourselves more positively than we perceive people who are different.

Question 5

In signing Stanley up for the company basketball team,Michael inaccurately assumes that Stanley is a great player just because he is African-American.Michael is exhibiting:
A)Schemas
B)Reverse discrimination
C)Stereotyping
D)Avert discrimination
E)Favoritism

Accepted Answer

Stereotype is composed of simplistic and often inaccurate beliefs about the typical characteristics of particular groups of people.

Question 6

If white male managers,perceive other white male managers in a more positive way than they perceive other managers who are members of a minority group,this is an example of:
A)The salience effect
B)The similar-to-me effect
C)The glass ceiling
D)A hostile work environment
E)The social status effect

Accepted Answer

The similar-to-me effect is the tendency to perceive others who are similar to ourselves more positively than we perceive people who are different.

Question 7

The tendency to perceive individuals differently based on their position or job is called:
A)The similar-to-me effect
B)The social status effect
C)The salience effect
D)The ombudsman effect
E)The proactive effect

Accepted Answer

The social status effect is the tendency to perceive individuals with high social status more positively than we perceive those with low social status.

Question 8

The tendency for a manager to use information about subordinates in ways that result in inaccurate perceptions of these subordinates is known as:
A)Schemas
B)Bias
C)Whistle-blowing
D)Stereotyping
E)Discrimination

Accepted Answer

Biases are systematic tendencies to use information about others in ways that result in inaccurate perceptions.

Question 9

General Motors Corporation (GM)reviews the extent to which law firms that would like to represent GM support diversity in their law firm's activities and then uses this information in deciding which law firms to assign to do GM's business.This is an example of:
A)Stereotyping
B)Reverse discrimination
C)Overt discrimination
D)Environmental justice
E)Managing diversity

Accepted Answer

More and more,managers and organizations concerned about diversity are insisting that their suppliers also support diversity.

Question 10

McDonalds goes to great lengths to understand a country's culture and taste in food.McDonald's success in a diverse market can be attributed to:
A)Social intuition
B)Stereotyping
C)Perception
D)Scheming
E)Overt discrimination

Accepted Answer

Key to McDonald's success in these diverse markets are managers' efforts to perceive accurately a country's culture and taste in food and then to act on these perceptions.

Question 11

Sue has several female subordinates working on her shift.Recently,a young male employee has been transferred to Sue's department.Sue tends to spend more time monitoring the work of the male than any other employee.Sue is exhibiting:
A)The salience effect
B)A hostile work environment
C)Quid pro quo
D)The similar-to-me effect
E)The social status effect

Accepted Answer

The salience effect is the tendency to focus attention on individuals who are conspicuously different from us.

Question 12

A manager who has a simplistic and inaccurate opinion of subordinates who are female "just because they are women" is exhibiting:
A)The similar-to-me effect
B)The salience effect
C)The social status effect
D)Stereotyping
E)Quid pro quo harassment

Accepted Answer

Stereotype is composed of simplistic and often inaccurate beliefs about the typical characteristics of particular groups of people.

Question 13

Steve tends to think Bill is more responsible and capable than Gus because Bill is a member of the management team and Gus is the maintenance supervisor,this is a type of bias known as:
A)The proactive effect
B)The salience effect
C)The ombudsman effect
D)The similar-to-me effect
E)The social status effect

Accepted Answer

The social status effect is the tendency to perceive individuals with high social status more positively than we perceive those with low social status.

Question 14

If a manager assumes a number of inaccurate things about a subordinate just because that subordinate has a different sexual preference from the manager and,"All gays are like that," that manager is exhibiting:
A)The social status effect
B)Stereotyping
C)Quid pro quo harassment
D)The similar-to-me effect
E)The glass ceiling

Accepted Answer

Stereotype is composed of simplistic and often inaccurate beliefs about the typical characteristics of particular groups of people.

Question 15

The tendency of a manager to focus her attention on subordinates who are "very different" from the manager is known as:
A)The social status effect
B)The resilience effect
C)The salience effect
D)The similar-to-me effect
E)The ombudsman effect

Accepted Answer

The salience effect is the tendency to focus attention on individuals who are conspicuously different from us.

Question 16

The process through which selection,organization,and interpretation of experiences occurs is called:
A)Bias
B)Stereotyping
C)Perception
D)Scheming
E)Discrimination

Accepted Answer

Perception is the process through which people select,organize,and interpret sensory input.

Question 17

Janice is in the process of hiring a new assistant.As she reviews the credentials of all the applicants,she pays special attention to a young woman who comes from a very distinguished family in the area.Janice is exhibiting:
A)The similar-to-me effect
B)The social status effect
C)The salience effect
D)The prestige effect
E)The descendent effect

Accepted Answer

The social status effect is the tendency to perceive individuals with high social status more positively than we perceive those with low social status.

Question 18

Which of the following statements about schemas is true?
A)People tend to pay attention to information that is inconsistent with schemas
B)Schemas never change
C)Schemas are derived from personality
D)Schemas can be functional and useful
E)Schemas are rarely inaccurate

Accepted Answer

Schemas that accurately depict the true nature of a person or situation are functional because they help people make sense of the world around them.

Question 19

In order to avoid costly lawsuits,companies like Coca-Cola are managing diversity by doing all the following except:
A)Committing additional resources to diversity initiatives
B)Using minority suppliers
C)Removing all religious holidays
D)Instituting a formal mentoring program
E)Instituting days to celebrate diversity

Accepted Answer

One positive outcome of Coca-Cola's 2000 settlement is the company's recognition of the need to commit additional resources to diversity management initiatives.Coca-Cola is increasing its use of minority suppliers,instituting a formal mentoring program,and instituting days to celebrate diversity with its workforce.

Question 20

The idea that a manager has a tendency to judge people based on how conspicuous they are is called:
A)The social status effect
B)The salience effect
C)The similar-to-me effect
D)The ombudsman effect
E)The social audit effect

Accepted Answer

The salience effect is the tendency to focus attention on individuals who are conspicuously different from us.

Quiz 5: Managing Diverse Employees in a Multicultural Environment

Overt discrimination is a clear violation of the principles of:

Effectively managing diversity is a necessity on:

A simplistic belief about another person that is based on that person's gender,age,or race is known as:

Tucker is in the process of hiring a new manager for his newly expanded store in a neighboring community.As he reviews the credentials of all the applicants,he pays special attention to individuals that exhibit similar characteristics to himself.Tucker is exhibiting:

In signing Stanley up for the company basketball team,Michael inaccurately assumes that Stanley is a great player just because he is African-American.Michael is exhibiting:

If white male managers,perceive other white male managers in a more positive way than they perceive other managers who are members of a minority group,this is an example of:

The tendency to perceive individuals differently based on their position or job is called:

The tendency for a manager to use information about subordinates in ways that result in inaccurate perceptions of these subordinates is known as:

General Motors Corporation (GM) reviews the extent to which law firms that would like to represent GM support diversity in their law firm's activities and then uses this information in deciding which law firms to assign to do GM's business.This is an example of:

McDonalds goes to great lengths to understand a country's culture and taste in food.McDonald's success in a diverse market can be attributed to:

Sue has several female subordinates working on her shift.Recently,a young male employee has been transferred to Sue's department.Sue tends to spend more time monitoring the work of the male than any other employee.Sue is exhibiting:

A manager who has a simplistic and inaccurate opinion of subordinates who are female "just because they are women" is exhibiting:

Steve tends to think Bill is more responsible and capable than Gus because Bill is a member of the management team and Gus is the maintenance supervisor,this is a type of bias known as:

If a manager assumes a number of inaccurate things about a subordinate just because that subordinate has a different sexual preference from the manager and,"All gays are like that," that manager is exhibiting:

The tendency of a manager to focus her attention on subordinates who are "very different" from the manager is known as:

The process through which selection,organization,and interpretation of experiences occurs is called:

Janice is in the process of hiring a new assistant.As she reviews the credentials of all the applicants,she pays special attention to a young woman who comes from a very distinguished family in the area.Janice is exhibiting:

Which of the following statements about schemas is true?

In order to avoid costly lawsuits,companies like Coca-Cola are managing diversity by doing all the following except:

The idea that a manager has a tendency to judge people based on how conspicuous they are is called: