Question 1

While on a business trip,Eva,the planning manager,suggests to male subordinate that it would be good for his career if he engaged in sexual activity with her.This is an example of:
A)A hostile work environment.
B)Gender discrimination.
C)The salience effect.
D)The social status effect.
E)Quid pro quo sexual harassment.

Accepted Answer

Quid pro quo sexual harassment occurs when a harasser asks or forces an employee to perform sexual favors to keep a job,receive a promotion,receive a raise,obtain some other work-related opportunity,or avoid receiving negative consequences such as demotion or dismissal.

Question 2

Which of the following is NOT a suggested way for an organization's top managers to encourage diversity commitment throughout their organization?
A)Encourage flexibility
B)Increase the accuracy of stereotyping
C)Encourage mentoring
D)Provide training
E)Secure top management commitment

Accepted Answer

Increasing the accuracy of stereotyping is not a suggested way for top managers to encourage diversity commitment. In fact, stereotyping should be avoided altogether in order to promote diversity and inclusivity in the workplace. The other options (encouraging flexibility, mentoring, providing training, and securing top management commitment) are all effective ways to promote diversity commitment throughout an organization.

Question 3

Which of the following is not one of the recommended steps to eliminate sexual harassment?
A)Develop and clearly communicate a sexual harassment policy
B)Establish and use a complaint procedure
C)Take corrective action against sexual harassers
D)Fire all sexual harassers regardless of the size of the offense
E)Train members about sexual harassment

Accepted Answer

Managers have an ethical obligation to eradicate sexual harassment in their organizations.There are many ways to accomplish this objective.There are four initial steps managers can take to deal with the problem.

Question 4

A female manager says to a male subordinate who is up for promotion,"Spend the weekend with me working on this project and we'll get to know each other much better.Then I can give you a great recommendation." This manager is exhibiting:
A)A hostile work environment
B)The glass ceiling
C)Quid pro quo sexual harassment
D)The salience effect
E)Reverse discrimination

Accepted Answer

Quid pro quo sexual harassment occurs when a harasser asks or forces an employee to perform sexual favors to keep a job,receive a promotion,receive a raise,obtain some other work-related opportunity,or avoid receiving negative consequences such as demotion or dismissal.

Question 5

In a recent survey of women in the National Association for Female Executives,about what percentage of those surveyed reported that they personally had experienced some form of sexual harassment?
A)30 percent
B)40 percent
C)50 percent
D)60 percent
E)70 percent

Accepted Answer

Of the 607 women surveyed by the National Association for Female Executives,60% indicated that they had experienced some form of sexual harassment.

Question 6

Which of the following is NOT given as a step to manage diversity effectively?
A)Secure top management commitment
B)Increase accuracy of perceptions
C)Increase salaries and wages for everyone
D)Encourage mentoring
E)Pay close attention to performance evaluation processes

Accepted Answer

Increasing salaries and wages for everyone is not a step to manage diversity effectively. While pay equity is important, it is not directly related to promoting diversity and inclusion in the workplace. The other options listed are all important steps to effectively manage diversity, such as obtaining top management support, improving accuracy of perceptions, encouraging mentoring, and evaluating employee performance fairly and objectively.

Question 7

A female subordinate is offended by posters in her supervisor's office that she feels are degrading to women.This supervisor has exhibited:
A)Gender discrimination
B)The glass ceiling
C)The salience effect
D)Quid pro quo sexual harassment
E)A hostile work environment

Accepted Answer

Lewd jokes,sexually oriented comments or innuendos,vulgar language,displays of pornography,displays or distribution of sexually oriented objects,and sexually oriented remarks about one's physical appearance are examples of hostile work environment sexual harassment.

Question 8

Paying close attention to performance evaluations is one way to effectively manage diversity.Managers should do all of the following EXCEPT:
A)Rely on objective performance indicators
B)Ensure adequate time is spent on the evaluation
C)Ensure adequate attention is given to the evaluation
D)Ensure that the evaluators are held accountable for the evaluation
E)Ensure performance standards are vague

Accepted Answer

It is desirable to rely on objective performance indicators because they are less subject to bias.When objective indicators are not available or are inappropriate,managers should ensure that adequate time and attention are focused on the evaluation of employees' performance and that evaluators are held accountable for their evaluations.Vague performance standards should be avoided.

Question 9

What is the purpose of community internship program at United Parcel Service (UPS)?
A)To find new facility locations
B)To be environmentally conscious
C)To increase diversity awareness of managers
D)To find new customers
E)To provide job opportunities

Accepted Answer

United Parcel Service (UPS),a package delivery company,developed an innovative community internship program to increase the diversity awareness and skills of its managers and,at the same time,benefit the wider community.

Question 10

When a manager knowingly and willingly denies a subordinate an opportunity for promotion within the organization because that subordinate is "different from" the manager,what has occurred?
A)Affirmative action
B)Quid pro quo
C)Reverse discrimination
D)Overt discrimination
E)A hostile environment

Accepted Answer

Overt discrimination is knowingly and willingly denying diverse individuals access to opportunities and outcomes in an organization.

Question 11

Which of the following is NOT one of the steps managers should take to promote diversity?
A)Discourage mentoring to reduce bad habits
B)Encourage mentoring of diverse employees
C)Empower employees to challenge discriminatory actions
D)Consider the numbers
E)Reward employees for effectively managing diversity

Accepted Answer

Discouraging mentoring would not help promote diversity. Mentoring can help diverse employees learn and develop skills and can also help eliminate discrimination and bias. All other options (B, C, D, and E) are steps that managers should take to promote diversity.

Question 12

When a manager asks a subordinate for sexual favors in return for a promotion,what type of sexual harassment has occurred?
A)Hostile work environment
B)Quid pro quo
C)Accommodative
D)Title VII
E)Covert

Accepted Answer

Quid pro quo sexual harassment occurs when a harasser asks or forces an employee to perform sexual favors to keep a job,receive a promotion,receive a raise,obtain some other work-related opportunity,or avoid receiving negative consequences such as demotion or dismissal.

Question 13

The process by which experienced members of the organization provide guidance and advice to newer members is called:
A)Quid pro quo
B)Networking
C)Mentoring
D)Performance appraisal
E)Career planning

Accepted Answer

Mentoring is a process by which an experienced member of an organization (the mentor)provides advice and guidance to a less experienced member (the protégé)and helps the less experienced member learn how to advance in the organization and in his or her career.

Question 14

A sexual harassment policy should contain all EXCEPT:
A)Examples of types of behavior that are unacceptable
B)A procedure for employees to use to report instances of harassment
C)A discussion of the disciplinary actions
D)Should only be communicated to offenders
E)A commitment to educate organizational members about sexual harassment

Accepted Answer

A sexual harassment policy should include prohibitions against both quid pro quo and hostile work environment sexual harassment.It should contain (1)examples of types of behavior that are unacceptable, (2)a procedure for employees to use to report instances of harassment, (3)a discussion of the disciplinary actions that will be taken when harassment has taken place,and (4)a commitment to educate and train organizational members about sexual harassment.

Question 15

Define diversity.Explain the reasons why diversity is such a pressing concern and issue for managers and organizations.

Accepted Answer

The answer of Define diversity.Explain the reasons why diversity is...

Question 16

Which of the following would NOT be considered a hostile work environment?
A)Lewd jokes
B)Sexual favors
C)Displays of sexually oriented objects
D)Vulgar language
E)Remarks about appearance

Accepted Answer

Lewd jokes,sexually oriented comments or innuendos,vulgar language,displays of pornography,displays or distribution of sexually oriented objects,and sexually oriented remarks about one's physical appearance are examples of hostile work environment sexual harassment.

Question 17

Jeanie has realized that her values and beliefs differ significantly from some of her younger Generation X employees.What should Jeanie do to increase the accuracy of her perceptions?
A)Stay strong in her views about an issue or event
B)Make decisions on "hunches"
C)Seek out other points of view
D)Start by looking for evidence that confirms her previous point of view
E)Make decisions quickly,before information complicates the situation

Accepted Answer

Managers should consciously attempt to be open to other points of view and perspectives,seek them out,and encourage their subordinates to do the same.

Question 18

Whenever Lisa goes to the warehouse to pick up timesheets,she is confronted with whistles and lewd comments,both of which make her uncomfortable.What type of sexual harassment has occurred?
A)Whistle-blowing environment
B)Salience environment
C)Quid pro quo environment
D)Hostile work environment
E)Accommodative environment

Accepted Answer

Lewd jokes,sexually oriented comments or innuendos,vulgar language,displays of pornography,displays or distribution of sexually oriented objects,and sexually oriented remarks about one's physical appearance are examples of hostile work environment sexual harassment.

Question 19

A fair complaint procedure to investigate charges of sexual harassment should include all of the following EXCEPT:
A)Ensure all organizational members are aware of the complaint
B)Ensure that alleged harassers are fairly treated
C)Protect and fairly treat victims
D)Ensure that complaints are dealt with promptly and thoroughly
E)Be managed by a neutral third party

Accepted Answer

Such a procedure should (1)be managed by a neutral third party, (2)ensure that complaints are dealt with promptly and thoroughly, (3)protect and fairly treat victims,and (4)ensure that alleged harassers are fairly treated.

Question 20

Two male managers exchange a lewd sexual joke in the presence of a female manager.These male managers have exhibited:
A)The similar-to-me effect
B)A hostile work environment
C)Quid pro quo sexual harassment
D)The salience effect
E)Reverse discrimination

Accepted Answer

Lewd jokes,sexually oriented comments or innuendos,vulgar language,displays of pornography,displays or distribution of sexually oriented objects,and sexually oriented remarks about one's physical appearance are examples of hostile work environment sexual harassment.

Quiz 5: Managing Diverse Employees in a Multicultural Environment

While on a business trip,Eva,the planning manager,suggests to male subordinate that it would be good for his career if he engaged in sexual activity with her.This is an example of:

Which of the following is NOT a suggested way for an organization's top managers to encourage diversity commitment throughout their organization?

Which of the following is not one of the recommended steps to eliminate sexual harassment?

A female manager says to a male subordinate who is up for promotion,"Spend the weekend with me working on this project and we'll get to know each other much better.Then I can give you a great recommendation." This manager is exhibiting:

In a recent survey of women in the National Association for Female Executives,about what percentage of those surveyed reported that they personally had experienced some form of sexual harassment?

Which of the following is NOT given as a step to manage diversity effectively?

A female subordinate is offended by posters in her supervisor's office that she feels are degrading to women.This supervisor has exhibited:

Paying close attention to performance evaluations is one way to effectively manage diversity.Managers should do all of the following EXCEPT:

What is the purpose of community internship program at United Parcel Service (UPS) ?

When a manager knowingly and willingly denies a subordinate an opportunity for promotion within the organization because that subordinate is "different from" the manager,what has occurred?

Which of the following is NOT one of the steps managers should take to promote diversity?

When a manager asks a subordinate for sexual favors in return for a promotion,what type of sexual harassment has occurred?

The process by which experienced members of the organization provide guidance and advice to newer members is called:

A sexual harassment policy should contain all EXCEPT:

Define diversity.Explain the reasons why diversity is such a pressing concern and issue for managers and organizations.

Which of the following would NOT be considered a hostile work environment?

Jeanie has realized that her values and beliefs differ significantly from some of her younger Generation X employees.What should Jeanie do to increase the accuracy of her perceptions?

Whenever Lisa goes to the warehouse to pick up timesheets,she is confronted with whistles and lewd comments,both of which make her uncomfortable.What type of sexual harassment has occurred?

A fair complaint procedure to investigate charges of sexual harassment should include all of the following EXCEPT:

Two male managers exchange a lewd sexual joke in the presence of a female manager.These male managers have exhibited: