Question 1

Links Cable Network has decided to offer a one-hour appointment window for customers needing installation or repair of its service,which will require the company to have several technicians on call.Links hopes this practice will give it an advantage over the competition,none of which have adopted such a practice.Links Cable Network is introducing a(n)______ change.

Accepted Answer

The answer of Links Cable Network has decided to offer...

Question 2

Which of the following is one of Scott Berkun's seeds of innovation for organizations?

Accepted Answer

The answer of Which of the following is one of...

Question 3

An innovative change involves ______ complexity,cost,and uncertainty.

Accepted Answer

Innovative change is the introduction of a practice that is new to the organization. This form of change involves moderate complexity, cost, and uncertainty. It is therefore apt to trigger some fear and resistance among employees.

Question 4

Omar,an OD consultant,is working with members of a cross-functional team to build cohesiveness and practice skills to function better as a team.Omar is conducting the ______ stage of the OD process.

Accepted Answer

The treatment, or intervention, stage of the OD process involves working directly with the organization or team to build cohesiveness and practice skills to function better as a team. This is the stage where the consultant, in this case Omar, will implement various programs and activities to address the identified issues from the diagnosis stage.

Question 5

A(n)_____ change involves introducing a practice that is new to the industry,such as using drones (rather than delivery trucks)to deliver products to customers.

Accepted Answer

Radically innovative change involves introducing a practice that is new to the industry.

Question 6

A year after she assisted Thomas Engineering in making changes to an employee incentive plan,Kara,an OD consultant,is visiting the company to determine if the changes were helpful.Kara will compare sales and turnover data from the last three years to the current year.Kara is in the ______ stage of the OD process.

Accepted Answer

Kara's visit to compare sales and turnover data after a year of making changes to the employee incentive plan shows that she is in the evaluation stage of the OD process. This stage involves determining the effectiveness of the interventions made in the organization.

Question 7

Which of the following is not one of the primary uses of OD?

Accepted Answer

While improving recruitment could potentially be a benefit of implementing OD practices, it is not typically considered one of the primary uses or goals of OD. The other options listed are all common reasons why organizations may turn to OD interventions.

Question 8

Which of the following factors most reduces an organization's ability to learn from failure?

Accepted Answer

Employees who blame others for failure create a culture of scapegoating and finger-pointing, which hinders open and constructive discussions about lessons learned from failures, as people become too focused on assigning blame rather than finding solutions.

Question 9

After Mary's Gifts and Cards surveyed its customers,it discovered that its customers preferred the company's competition more than 70 percent of the time.The most frequently cited reason was customer service.During which stage of Lewin's change model should Mary provide her employees with this information about the problems with customer service?

Accepted Answer

The answer of After Mary's Gifts and Cards surveyed its...

Question 10

Teachers Credit Union has decided that tellers must rotate through a new weekend shift on Saturday afternoons because several of its financial competitors have recently begun to offer additional hours to customers.Teachers Credit Union is implementing a(n)______ change.

Accepted Answer

The answer of Teachers Credit Union has decided that tellers...

Question 11

Which of the following circumstances is unlikely to increase the success of OD?

Accepted Answer

A single intervention is unlikely to increase the success of Organizational Development (OD) because OD typically requires a comprehensive approach involving multiple interventions to address complex organizational issues effectively.

Question 12

During Lewin's refreezing stage,managers should

Accepted Answer

During Lewin's refreezing stage, managers should encourage and reinforce the desired change in the employees. This involves providing support and resources for employees to adopt and sustain the new behaviors or processes. It is important to anchor the new behaviors in the organization's culture and reward employees for their efforts. This helps to solidify the change, making it more likely to be embraced and maintained over time.

Question 13

Lewin's change model consists of

Accepted Answer

Lewin's change model consists of three stages: unfreezing, changing, and refreezing.

Question 14

A technological innovation that improves the performance and speed of a computer's operating system would be considered a(n)______ innovation.

Accepted Answer

A product innovation is a change in the appearance or the performance of a product or a service or the creation of a new one. The improvement to the computer's operating system is a product innovation.

Question 15

Which of the following is not a leading reason that employees resist change?

Accepted Answer

Lack of personal ethics is not a leading reason why employees resist change. The other answer choices, individual predisposition toward change, fear of failure, climate of mistrust, and nonreinforcing reward systems, are all commonly cited reasons why employees resist change.

Question 16

During Lewin's changing stage,managers should

Accepted Answer

In the changing stage, employees need to be given the tools for change: new information, new perspectives, and new models of behavior.

Question 17

In which one of the following situations would OD techniques be the most helpful?

Accepted Answer

OD techniques are most helpful when dealing with organizational change and adapting to new circumstances, such as in the case of revitalizing and merging organizations, which can cause stress among employees. Options A, B, D, and E can also benefit from OD techniques, but they are not as specifically tailored to the situation as the answer in option C.

Question 18

A _______ often puts organizational development into practice.

Accepted Answer

A change agent is specifically trained to implement and facilitate changes within an organization, including organizational development. The other options may have overlapping skills or responsibilities, but don't necessarily have the same focus on organizational development.

Question 19

_______ is the process by which a company compares its performance with that of high-performing organizations.

Accepted Answer

Benchmarking is the process of comparing an organization's performance with that of high-performing organizations in order to identify areas for improvement and to adopt best practices. This allows companies to set goals and targets for improvement and to develop action plans to achieve these goals. References to innovation, competitive change, continuous improvement, or radical innovation are not directly related to the definition of benchmarking.

Question 20

_____________ is the set of techniques used for implementing planned change to make people and organizations more effective.

Accepted Answer

Organizational development is specifically focused on implementing planned change to improve the effectiveness of both individuals and organizations. corporate transformation, revitalization, continuous improvement, and incremental innovation may all involve change, but they are not as focused on implementing planned change for the purpose of improving effectiveness as organizational development is.

Quiz 10: Organizational Change and Innovation: Lifelong Challenges for the Exceptional Manager