Question 1

Astrid,a customer service representative with NorthTel Wireless Services,was asked by one of her customers if NorthTel would be interested in joining the chamber of commerce to meet potential customers and increase its contacts in the local business community.Astrid believes this is a very good idea and approached her manager,DeShawn,about becoming a chamber member.DeShawn said to Astrid,"Because the cost of membership is over $500 and you will have to leave the office to attend meetings,I will have to get approval from management above me." NorthTel is an example of an organization with
A)decentralized authority.
B)unity of command.
C)work specialization.
D)centralized authority.
E)line managers.

Accepted Answer

The fact that Astrid's manager needs to get approval from management above him suggests a centralized authority structure, where decision-making power rests with high-level managers or executives.

Question 2

With ______,important decisions are made by middle-level and supervisory-level managers.
A)decentralized authority
B)upper authority
C)focused power
D)centralized authority
E)higher-management influence

Accepted Answer

Decentralized authority is a system where decision-making authority is delegated to lower-level managers and employees. This means that important decisions are made by middle-level and supervisory-level managers, rather than just upper management (as in a centralized authority system). This allows for more efficient decision-making, as those closest to the situation can make informed decisions quickly, without having to wait for approval from higher-ups.

Question 3

Artem,the president of Instructor Services,told one of his new hires that "Managers at this company are encouraged to solve their own problems rather than buck the decision to a higher level,and decisions are made more quickly,which increases our organization's flexibility and efficiency." The key benefits of _______ are the advantages that Artem related to his new hires.
A)centralized authority
B)management accountability
C)management responsibility
D)decentralized authority
E)work specialization

Accepted Answer

The key benefits that Artem related to his new hires are synonymous with the advantages of having a decentralized authority structure, where managers are empowered to make decisions and solve problems at their level, leading to quicker decision-making, increased flexibility, and efficiency. Therefore, the best choice is D, decentralized authority.

Question 4

Examples of ______ are the AFL-CIO (a union)and the National Federation of Independent Business are both voluntary groups with the purpose of advancing member interests.
A)mutual-benefit organizations
B)nonprofit organizations
C)volunteer co-ops
D)for-profit organizations
E)trade alliances

Accepted Answer

The AFL-CIO and the National Federation of Independent Business are both examples of mutual-benefit organizations, which are voluntary groups formed to advance the interests of their members. These organizations can be for-profit or nonprofit, but their primary purpose is to provide benefits or services to their members rather than to the general public.

Question 5

Maria,the CEO of EnviroSystems,has only three people reporting to her: the vice president of marketing,vice president of HR,and vice president of accounting.Maria has a
A)narrow span of control.
B)small unity of command.
C)wide span of control.
D)focused span of control.
E)broad span of influence.

Accepted Answer

Maria has a narrow span of control because she only has three people reporting to her. A narrow span of control means that a manager has a limited number of direct reports, which allows for more control and supervision over each individual.

Question 6

________ in an organization is the division of labor.For example,in a publishing company,there are people who acquire manuscripts (sponsoring editors),people who edit manuscripts (developmental editors),and people who turn manuscripts into printed books (production editors).
A)The coordination of individual efforts into a group or organization-wide effort
B)The common purpose that unifies employees
C)An organizational structure with few or no levels of middle management
D)A structure where employees report to no more than one manager
E)The arrangement of having discrete parts of a task done by different people

Accepted Answer

The term describing the division of labor in an organization is "the arrangement of having discrete parts of a task done by different people." This is option E.

Question 7

Alana,the children's department manager at Shoe Mart,has eight employees in her department,also known as her _________.All of eight of these employees report directly to her.
A)area of responsibility
B)span of direction
C)span of control
D)hierarchy of authority
E)management depth

Accepted Answer

Span of control refers to the number of subordinates a manager directly supervises. In this case, Alana has eight employees who report directly to her, making her span of control eight. Therefore, the correct choice is C, span of control. The other options do not accurately describe Alana's situation.

Question 8

________ enables a manager to make decisions,give orders,and utilize resources.For example,the manager of a local pizzeria has the right to hire and fire drivers based on their punctuality,performance,and customer-service ratings.
A)Power
B)A clan culture
C)A hierarchy of power
D)Touching
E)Authority

Accepted Answer

Authority is the right given to a manager to make decisions, issue orders, and allocate resources to achieve the organization's goals. The example given in the question reflects the use of authority by the pizzeria manager to hire and fire drivers based on their performance.

Question 9

__________ is also known as division of labor.
A)A task chart
B)A horizontal hierarchy
C)An organizational graph
D)Work specialization
E)Chain of command

Accepted Answer

Work specialization is the process of dividing work into separate jobs and assigning those jobs to individuals based on their skills and expertise. It is also referred to as division of labor.

Question 10

During a meeting,Tammy,a branch manager for USA Bank,pointed to the corporate organization chart on the wall.Tammy remarked that "These people provide advice,recommendations,and research for us,and they are indicated with a dotted line.Laura (our CEO)and the vice presidents of our organization are up here,indicated on the organization chart by a solid line vertical line." _______ are indicated on the organization chart by a solid line ____,and ______ are indicated by a dotted line.
A)Line managers;temporary personnel
B)Line managers;personnel in training
C)Staff personnel;vital personnel
D)Line managers;part-time personnel
E)Line managers;staff personnel

Accepted Answer

Line managers are indicated on the organization chart by a solid line because they have formal authority and are responsible for the daily operations of the organization. Staff personnel are indicated by a dotted line because they provide support and expertise to the line managers but do not have direct authority over them. The other options are not correct because they do not accurately describe the types of personnel indicated on the organization chart.

Question 11

Ralph,the manager of a busy hardware store,knows that he needs to entrust many of his tasks to managers and other employees._____ is this process of assigning tasks to lower-level managers and employees.Ralph follows the 70% rule,which states that he should assign tasks to employees who can perform each task at least 70% as well as Ralph can.
A)Handing
B)Outputting
C)Span of control
D)Delegation
E)Accountability

Accepted Answer

Delegation is the process of assigning tasks to lower-level managers and employees. This is what Ralph needs to do in order to manage his busy hardware store effectively. The 70% rule is a guideline that Ralph follows to ensure that he is delegating tasks to employees who can perform them adequately.

Question 12

_____ is the process of assigning managerial authority and responsibility to lower-level managers and employees.
A)Authority
B)Planning
C)Delegation
D)A power trip
E)Control

Accepted Answer

Delegation is the process of assigning managerial authority and responsibility to lower-level managers and employees. This allows for a more efficient use of resources and empowers employees to take ownership of their work.

Question 13

_____ are the two kinds of spans of control.
A)Tall and short
B)Flat and broad
C)Tall and hollow
D)Hierarchy and nonhierarchy
E)Narrow and wide

Accepted Answer

There are two kinds of spans of control, narrow (or tall) and wide (or flat).

Question 14

Tomás,a sales associate in the furniture department of the Larkspur Department Store,reports to Carolina,the furniture department manager.This morning,Carolina asked Tomás to change the price tags on the desk chairs.While working on this task,David,the computer department manager,told Tomás that he wanted him to unload some computers.Tomás is confused about what to do because under the principle of unity of command,
A)employees should report to no more than one manager.
B)Tomás will need to determine how he can multitask.
C)employees can report to two managers,so Tomás needs to decide whose directions to follow.
D)Tomás can refuse to do both tasks.
E)Tomás needs to decide which manager has more power.

Accepted Answer

The principle of unity of command states that employees should report to only one manager. Therefore, Tomás should clarify with Carolina which task is more important and complete that task first before moving on to any other tasks. He should not take direction from David without consulting with his immediate manager, Carolina.

Question 15

Having realistic expectations and thinking about the kind of manager you want to be,not forgetting to manage upward and sideways as well as downward,getting guidance from other managers,and resisting isolation is good advice for those who are
A)starting a networking group within an organization.
B)developing a training and development program.
C)developing a diversity or synergy plan.
D)starting retirement.
E)transitioning upward in an organization.

Accepted Answer

The advice given about managing expectations, thinking about the kind of manager you want to be, managing upward and sideways, seeking guidance from other managers, and resisting isolation are all very relevant and important for someone transitioning upward in an organization. This advice can help the individual prepare for their new role, build strong relationships with colleagues, and learn from others' expertise.

Question 16

________ is(are)another way of describing a vertical hierarchy.
A)An upward graph
B)An X-Y chart
C)A chain of command
D)A network structure
E)Corporate steps

Accepted Answer

A chain of command refers to a clear vertical hierarchy within an organization, where each level reports to the level above it and has a specific set of responsibilities and decision-making power.

Question 17

Jim was recently promoted to the position of dining room supervisor at The Crab Shack,and he is now responsible for making decisions on numerous matters in the dining room and giving orders to the serving staff.At the same time,Jim has the obligation to perform the many new tasks assigned to him as a supervisor,such as overseeing the closing work and the cleaning of the dining room.Jim's obligations are known as his
A)hierarchy.
B)power.
C)beliefs.
D)authority.
E)responsibility.

Accepted Answer

Jim's obligations are defined as his responsibility, which includes making decisions, giving orders, and overseeing tasks as a dining room supervisor. The other options (hierarchy, power, beliefs, authority) may be related to Jim's position, but they don't specifically refer to his obligations.

Question 18

A hierarchy of authority is ____.Most military organizations are known for having a strong hierarchy of authority.
A)also known as a division of labor
B)a control mechanism for making sure the right people do the right things at the right time
C)a diversity structure used in planning with recruiting,selection,and hiring
D)also known as work specialization
E)the arrangement of having discrete parts of a task done by different people

Accepted Answer

A hierarchy of authority is a control mechanism to ensure that the right people are doing the right things at the right time. Military organizations are known for their strong hierarchy of authority, which helps to maintain discipline and command structure. The other options (A, C, D, and E) are different concepts that are not directly related to a hierarchy of authority.

Question 19

Patricia,the manager of Prime Health Club,was telling her new trainer that "I have many decisions to make in a day,and as the club manager,during the course of a week,I have to give orders to most of the 35 employees.Then there is my budget and the club resources,which I oversee." Patricia's _______ gives her the right to make decisions,give orders,and utilize resources.
A)responsibility
B)authority
C)power
D)delegation
E)work specialization

Accepted Answer

Patricia's authority as the club manager gives her the right to make decisions, give orders, and utilize resources. Responsibility refers to the obligation to carry out tasks or duties, power refers to the ability or capacity to do something, delegation refers to the act of assigning tasks or responsibilities to others, and work specialization refers to the division of labor among employees. While these concepts may be related to Patricia's role as a manager, they do not necessarily encompass her decision-making authority.

Question 20

During weekly conference calls,Mary,a restaurant manager for a national chain of restaurants,and the other managers in her district explain to their district manager the reasons for different decisions;they also explain why certain costs and sales were higher or lower than they were the previous week._______ is the explanation of their decisions and work results.
A)Accountability
B)A stepped decision
C)A hierarchy of authority
D)Touching
E)Power

Accepted Answer

Accountability refers to being responsible for explaining decisions and work results.

Quiz 8: Organizational Culture, Structure, and Design: Building Blocks of the Organization

With ______,important decisions are made by middle-level and supervisory-level managers.

Examples of ______ are the AFL-CIO (a union) and the National Federation of Independent Business are both voluntary groups with the purpose of advancing member interests.

Maria,the CEO of EnviroSystems,has only three people reporting to her: the vice president of marketing,vice president of HR,and vice president of accounting.Maria has a

________ in an organization is the division of labor.For example,in a publishing company,there are people who acquire manuscripts (sponsoring editors) ,people who edit manuscripts (developmental editors) ,and people who turn manuscripts into printed books (production editors) .

Alana,the children's department manager at Shoe Mart,has eight employees in her department,also known as her _________.All of eight of these employees report directly to her.

________ enables a manager to make decisions,give orders,and utilize resources.For example,the manager of a local pizzeria has the right to hire and fire drivers based on their punctuality,performance,and customer-service ratings.

__________ is also known as division of labor.

_____ is the process of assigning managerial authority and responsibility to lower-level managers and employees.

_____ are the two kinds of spans of control.

Having realistic expectations and thinking about the kind of manager you want to be,not forgetting to manage upward and sideways as well as downward,getting guidance from other managers,and resisting isolation is good advice for those who are

________ is(are) another way of describing a vertical hierarchy.

A hierarchy of authority is ____.Most military organizations are known for having a strong hierarchy of authority.