Innovation, operations and post-sales service are key factors related to which of the four perspectives of a balanced scorecard?
A) Financial perspective
B) Customer perspective
C) Internal business perspective
D) Learning and growth perspective

Question

Quizplus · Accepted Answer

Innovation, operations and post-sales service are related to the Internal business perspective, which focuses on improving the company's internal operations and processes to deliver value to customers and achieve financial goals.

Innovation, Operations and Post-Sales Service Are Key Factors Related to Which