In a balanced scorecard system, which of the following KPIs would relate to the financial perspective?
A) Defect rate
B) Employee satisfaction
C) Gross margin growth
D) Number of repeat customers

Question

Quizplus · Accepted Answer

KPIs relating to the financial perspective would be measures that indicate the financial health of the organization. Gross margin growth is a financial metric that shows how much money the company is making after accounting for the cost of goods sold. Defect rate, employee satisfaction, and number of repeat customers are not directly linked to financial performance. Defect rate would fall under the process perspective, employee satisfaction under the learning and growth perspective, and number of repeat customers under the customer perspective.

In a Balanced Scorecard System, Which of the Following KPIs