The concept of customer satisfaction is a function of customer expectations.

Name: The concept of customer satisfaction is a function of customer expectations.
Brand: Quizplus
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Question

Quizplus · Accepted Answer

Customer satisfaction is determined by whether or not the product or service meets or exceeds customer expectations. If the product or service falls short of expectations, the customer will likely be dissatisfied. Therefore, customer expectations are a vital factor in determining customer satisfaction.

The Concept of Customer Satisfaction Is a Function of Customer